Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
Author Message
karlos7766
New Forum Member
New Forum Member


Joined: Jul 23, 2006
Posts: 1

PostPosted: Sun Jul 23, 2006 10:45 am    Post subject: My thoughts about Vonage. Reply with quote Back to top

Just wanted to post my thoughts about Vonage.

First I started to use Skype I even bought a Linksys handset device, I started to make calls and it was patchy and I didn’t like the fact it was pay as you go. I was also really disappointed when I found out they were effectively stealing some of my upload speed just for leaving Skype open. I wanted a landline replacement and the fact 999 calls didn’t work was also disappointing.

I saw a Vonage add on the London Underground Central line and rang up a while ago and spoke to a lovely Indian sounding gentleman who couldn’t do enough to help me and tell me all about Vonage, he said if I called back then I would get the set up for free and receive my service at a discount for 6 months.

I left it two weeks and rang back to place my order, this time I spoke to an Indian sounding lady who had a bit of trouble understanding me due to the patchiness of the call (I was using Skype) we both hung in there and after 30 mins I had an account all set up.

The lady I spoke to told me to wait a bit until logging into the account but being the eager beaver I am I tried it as soon as I hung up, it worked! I had a look around at all the controls and was most impressed.

That night I got an email saying my Dlink device had been dispatched the next day at about 10.30 there was a citylink delivery man asking me to sign for my parcel.

I unwrapped my new toy and plugged it into my router, I was expecting to have to do a bit of manual work on it but as soon as I plugged it in the power adapter did its 1 flash 2 flash etc and then there was a dial tone.

I tried to call the number and it worked first time. I called my girlfriends landline and she didn’t even notice I was on Voip.

This line was for my parents and since then I have ordered my own line everything went as smoothly apart from one problem, the sound on my line was apparently really quite for the people I was calling.

I rang up Vonage tech support and after a 2 min wait in line I spoke to man named Jason he couldn’t do enough to help me. He even offered to call me back twice to make sure it was all working!

He fixed my problem in no time at all and was extremely friendly

I am so impressed with Vonage and would recommend it to anyone Very Happy

I hope I posted this in the right place
Smile
View user's profile Send private message
Kasino
New Forum Member
New Forum Member


Joined: Sep 07, 2006
Posts: 6

PostPosted: Thu Sep 07, 2006 5:02 pm    Post subject: Thank you Vonage Excellent services Reply with quote Back to top

I'm also new to Vonage and I have found it to be a superb service and packed with great features.

And I can prove this by a good comparison with my former provider BT?

I spent last 5 days last week with BT Broadband voice - What a disaster!

First Problem; The numbers they give you don't resemble anything like a local dialling code.
Solution - Pick your own local dialling code at Vonage

Second Problem; I couldn't recieve incoming calls from anyone on the Orange network therfore excluding 3 million people from the service
Solution - no problem with the Vonage numbers

Problem three ; BT Answer - what a joke!
Solution - Fantastic personalised and controlled system

Problem four : No remote control and few personalised control options
Solution - I have almost total control of the service.

Problem five : 46 minutes waiting for Technical Support (I put the phone down after that)
Solution - Super quick technical support.

Day 5 cancelled BT - Day 6 signed up with Vonage Job Done!!

I cannot believe how smoothly the Vonage set up has been.
View user's profile Send private message
Aerynsage
New Forum Member
New Forum Member


Joined: Oct 23, 2006
Posts: 3

PostPosted: Mon Oct 23, 2006 12:19 am    Post subject: Me too Reply with quote Back to top

I like the service, the ONLY disadvantage is not being able to use it when my isp goes down or my modem isn't working properly and if the power goes out.

Though I was unhappy about not being able to use my 2 house phones on the one adapter. Upon reading the specs on the DLink VTA, I thought that I would be able to use both my phones, but I cannot. Though it is cheap to get a 2nd line.
View user's profile Send private message
olijack
New Forum Member
New Forum Member


Joined: Oct 30, 2006
Posts: 8

PostPosted: Mon Oct 30, 2006 6:37 am    Post subject: Reply with quote Back to top

Well I respect your opinions however my opinion is totally different. I guess you haven't had the pleasure fo Customer Services yet?

I was a former freetalk customer who wasn't really given too much of a choice as to what to do with my service and since that date Vonage does not match up in any way shape of form with the old freetalk service.

I received an email telling me of the changeover and that I moved to Vonage or got left with nothing! I RELUCTANTLY decided that I would move to Vonage as I wanted some sort of service. I am based in both the UK and Malta so being able to have a UK number no matter where I was is a real plus.

I was an annual customer and my first concern was that all annual customers where not getting the free month that all month by month customers where getting. After much arguing and heated debate they finally reluctantly offered me an extra month.

I was in Malta when the enforced change happened and I was told I needed a new box which I wouldn't be able to have shipped here so I missed one month of service which they didn't really care about.

Now to add insult to injury they have charged to my account for this month as the credit hasn't been applied. Talking to customer care is like talking to yoiurself as they really don't care. I asked for the supervisor who I was rude to be he was even more rude back. Now i don't condone my rudeness to him but the customer is always right. They have given me a credit to my account meaning that I have to stay with the jokers another month to get this back!!!!!!

I asked to speak to the supervisors manager but no one is there as all their offices are in America and are shut until 1.30pm gmt which I find astounding as how can they operate within the UK this way????

I then asked if I could cancel my account and I can't even do that until after 1.30pm.

I would personally recommend everyone to stay away from this quite frankly poor service as it isn't worth the hassle and couple that with the fact that I have to pay more when my 12 months runs out per month than I had to with freetalk and I wonder why I didn't just let my other months go........
View user's profile Send private message
Bala
New Forum Member
New Forum Member


Joined: Mar 07, 2006
Posts: 1

PostPosted: Mon Nov 06, 2006 10:21 am    Post subject: Vonage imposes Unnecessary and undocumented charges Reply with quote Back to top

Vonage UK charges 23.99 if you disconnect your VPhone serviec during the Guaranteed money back period as a caution deposit. I would not deal with them. It is against Advertising Standards and Terms and conditions of service. Lousy customer care and service
View user's profile Send private message
insight713
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 25, 2006
Posts: 30
Location: "The World"

PostPosted: Sun Nov 26, 2006 8:18 am    Post subject: Re: Me too Reply with quote Back to top

Aerynsage wrote:
I like the service, the ONLY disadvantage is not being able to use it when my isp goes down or my modem isn't working properly and if the power goes out.

Though I was unhappy about not being able to use my 2 house phones on the one adapter. Upon reading the specs on the DLink VTA, I thought that I would be able to use both my phones, but I cannot. Though it is cheap to get a 2nd line.


Just a suggestion: How about using a UPS (Uninterruptible Power Supply) device? You can plug the modem and the Vonage device to the UPS... even if the UPS is good only for a short period of time (really short), at least if it's just power fluctuations, your internet (and your phone) connection's continuous.

For the phone problem: How about getting a wireless phone with multiple handsets: base pluged into the phone adapter, then the other phones can rest anywhere in the house... also, you can get a splitter so that the number can branch off to two-three phones in the house.

_________________
"There's only one thing real about this world and that's us! The players!
Getting stronger and defeating others!
That's the way this game is played!"

— Haseo, .hack//G.U.
View user's profile Send private message
ShelChgo
Vonage Forum Senior
Vonage Forum Senior


Joined: Feb 27, 2006
Posts: 81

PostPosted: Sun Nov 26, 2006 9:21 am    Post subject: Power & multi phones Reply with quote Back to top

Quote:
Aerynsage wrote:
I like the service, the ONLY disadvantage is not being able to use it when my isp goes down or my modem isn't working properly and if the power goes out.

Though I was unhappy about not being able to use my 2 house phones on the one adapter. Upon reading the specs on the DLink VTA, I thought that I would be able to use both my phones, but I cannot. Though it is cheap to get a 2nd line.


Just a suggestion: How about using a UPS (Uninterruptible Power Supply) device? You can plug the modem and the Vonage device to the UPS... even if the UPS is good only for a short period of time (really short), at least if it's just power fluctuations, your internet (and your phone) connection's continuous.

For the phone problem: How about getting a wireless phone with multiple handsets: base pluged into the phone adapter, then the other phones can rest anywhere in the house... also, you can get a splitter so that the number can branch off to two-three phones in the house.



I have a UPS for my cable modem and both my Vonage adapters (I have 3 lines.) I have also hooked the base to my multi handset cordless (Uniden 2 line) to the UPS. This past summer we had a 40 minute power outage during a bad storm and my service remained up and available. But we had another outage this fall that was wider spread and this time took down the power to a cable node so my cable modem was down dispite my having backup power.

Legacy telco's have backup power in their nodes, most cable TV companies do not.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jodinc2
New Today 6
Yesterday 7
Total 99022

Who Is On Site
Visitors 127
Members 0
Total 127


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.6925
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.73 Seconds and 427 Pages In The Last 60 Seconds
The Vonage VoIP Forum