Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
Author Message
Seinman
New Forum Member
New Forum Member


Joined: Sep 15, 2005
Posts: 9

PostPosted: Sun Jul 23, 2006 3:50 am    Post subject: Free calls to USA, Canada, Australia etc. - but not for you Reply with quote Back to top

Has anyone seen the billboards that are offering free calls to USA, Canada, Australia and some European countries? I called Vonage about this and they said it is for NEW customers only! Apparently I would have to disconnect and reconnect as a new customer to avail myself of the offer.

Why do companies make it so difficult to keep their customers??!!
View user's profile Send private message
madhouseuk
Full Forum Member
Full Forum Member


Joined: Jan 26, 2005
Posts: 57
Location: London, UK

PostPosted: Wed Jul 26, 2006 3:31 am    Post subject: Reply with quote Back to top

I called them about this as well. We have a number of Vonage lines and got the same answer. Given how many alternatives there are to Vonage in the UK now I think they are committing commercial suicide. As soon as we have put an alternative in place, where they treat you like customers rather than fools, we will be dumping Vonage fast. I don't care in particular about the free international stuff, but to say that it is only for new customers is like shooting yourself in the foot.
View user's profile Send private message
Seinman
New Forum Member
New Forum Member


Joined: Sep 15, 2005
Posts: 9

PostPosted: Wed Jul 26, 2006 4:22 am    Post subject: Reply with quote Back to top

madhouseuk wrote:
I called them about this as well. We have a number of Vonage lines and got the same answer. Given how many alternatives there are to Vonage in the UK now I think they are committing commercial suicide. As soon as we have put an alternative in place, where they treat you like customers rather than fools, we will be dumping Vonage fast. I don't care in particular about the free international stuff, but to say that it is only for new customers is like shooting yourself in the foot.


Agreed! I even emailed Kerry Ritz, Managing Director for Vonage UK. However, he was clearly disinterested and gave me some spiel about marketing. He didn't even bother replying to my follow up question.

As I call the US alot I had to go ahead and cancel my line and re-open it. Absolutely crazy, and it has now left me without phone service for 2 days while they sort it out.

I could understand if it was free international calls for a limited time for new customers, but this is a permanent offer! So in the UK you will have 2 tiers of service, both paying £7.99 subscription. Why should we have a lower level of service for the same subscription?

If they wanted to do this they could, they just choose not to. When you start to treat your customers this way, your days are limited.
View user's profile Send private message
bassplayer
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 17, 2005
Posts: 76

PostPosted: Wed Jul 26, 2006 7:09 am    Post subject: Reply with quote Back to top

I absolutely hate it when companies offer things to new customers and deny them to loyal, existing customers. I could very easily ditch Vonage over something like this. Its just taking the michael really. I suggest anyone feeling strongly votes with their feet. Its the only way usually. Shame though, I thought Vonage were a better company than this for some bizarre reason.
View user's profile Send private message
madhouseuk
Full Forum Member
Full Forum Member


Joined: Jan 26, 2005
Posts: 57
Location: London, UK

PostPosted: Wed Jul 26, 2006 8:10 am    Post subject: Reply with quote Back to top

me too. How wrong we were!
View user's profile Send private message
lor
New Forum Member
New Forum Member


Joined: Feb 23, 2006
Posts: 4

PostPosted: Thu Jul 27, 2006 10:12 am    Post subject: Reply with quote Back to top

I could not believe this till I checked myself. What a stupid management!

Told them I was leaving to find another company but I wanted to take my number with me. They are keeping the account open till I find the new company then they will transefer the number.

Been with Vonage for 5 months now. I can't understand this decision. If they waive the connection fee I may leave and join again. Have to wait and see.

Chris
View user's profile Send private message
Seinman
New Forum Member
New Forum Member


Joined: Sep 15, 2005
Posts: 9

PostPosted: Thu Jul 27, 2006 10:23 am    Post subject: Reply with quote Back to top

YEA, I DISCONNECTED AND WENT THROUGH HELL RECONNECTING WITH THE SAME DEVICE AND PHONE NUMBER. AFTER 2 DAYS I FINALLY GOT CONNECTED LAST NIGHT AFTER SPENDING NEARLY 4 HOURS ON THE PHONE IN TOTAL!
View user's profile Send private message
madhouseuk
Full Forum Member
Full Forum Member


Joined: Jan 26, 2005
Posts: 57
Location: London, UK

PostPosted: Thu Jul 27, 2006 11:43 am    Post subject: Reply with quote Back to top

I thought that they still wouldn't/couldn't port numbers in the UK? If they can then we're off asap
View user's profile Send private message
baylor
New Forum Member
New Forum Member


Joined: Aug 03, 2006
Posts: 1

PostPosted: Thu Aug 03, 2006 8:09 am    Post subject: 3-day loss of service, switchover to new plan accomplished Reply with quote Back to top

I phoned up based on an ad in the Independent on Sunday. The person in New Jersey hadn't even heard of the promotion, and asked me to fax/email the advert to him.

A two-hour phone conversation ensued, and he assured me that we'd be back up and running in "no more than 24 hours". Of course, it didn't work. It took three days and this chap's personal intervention (he gave me his email so I could send him a copy of the ad) that finally got it cleared up.

The think about Vonage is that, generally, it works. It is only when I've had to do things like swap out routers and switch out numbers. But both times (it's happened twice now) it's been a real problem. Last time I was out for about five days.

My only suggestion to people is, if you want to pursue it, get a person's full name and contact details (like an e-mail) so that you can chase it through the system. Also, always insist that you speak with "Advanced Technical Support in Holmdel New Jersey", otherwise you'll spend ages on the phone to India with them telling you to reboot your device.

Just a side note, the previous time I had to go through this hassle was because of Vonage's pricing schemes. I moved here from the US and specifically brought my Vonage box so I could keep in touch with family and friends in the states. Unfortunately I was buidling up quite a lot of calls to people here in the UK as well (esp. because mobile calls from our US acct were quite expensive). Shortly after I made the painful switch from a US account to a UK one, US customers were given free UK landline calls.

Hopefully this is the last time I'll have to switch devices in a while... at least until this device goes bad. Maybe by that time Vonage's technical engineering team will be a bit more sorted?
View user's profile Send private message
skin06
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 27, 2006
Posts: 120
Location: Cheshire, UK

PostPosted: Sun Apr 22, 2007 10:04 am    Post subject: Rate plan changes Reply with quote Back to top

Can't you just log in to your Vonage account and click on 'Billing' Section then click on 'Change rate plan' located on the right?
I am sure this will allow you all to change to that plan?

_________________
Be Broadband
8mb DOWN
1.3mb UP
----------------------------------------------
Linksys WAG354G Router
Motorola VT2142 Vonage Router.
Linksys NSLU2 Network Storage.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New pattiyi3
New Today 7
Yesterday 6
Total 99008

Who Is On Site
Visitors 93
Members 0
Total 93


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 599 Pages In The Last 60 Seconds
The Vonage VoIP Forum