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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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lovingHDTV
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Joined: Jun 30, 2004
Posts: 3

PostPosted: Wed Jun 30, 2004 8:37 am    Post subject: People I call cannot hear me for 5 second periods Reply with quote Back to top

I have found that during my conversations there are times for ~5seconds that I cannot be heard, I can always hear them. I have watched the activity lights on my router and the only connection with activity is the Vonage box. I have checked my upload speed and it is consistantly ~380k. I have also noticed that typically the pauses coincide with a 4 blink, pause on the Vonage box. The manual says that the box is conversing with the servers. I figure this might be a problem because I just hooked up the box, but now after waiting for 1 night, I still have the problem. Also, the only time the 4 blink thing happens is when I'm talking to someone. Ideas before I call tech support? I'm going to call on the Vonage phone so that they can experience the problem first hand Smile

My equipment:
cable modem from RoadRunner (can't remember the brand/model)
Linksys Router BEFSR41
Moto Vonage box

I have the router between the Vonage box and my cable modem.

I have all default settings on the Vonage box.

Thanks,
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H2M3
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Joined: Jun 28, 2004
Posts: 6

PostPosted: Wed Jun 30, 2004 9:27 am    Post subject: Ditto Reply with quote Back to top

I've been having this problem too. I can hear the caller, they can't hear me. When I call my Vonage phone from my cell phone, the sound fades, then returns, then fades, etc. Haven't checked the lights on the Vonage box when it's happening.
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lovingHDTV
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New Forum Member


Joined: Jun 30, 2004
Posts: 3

PostPosted: Wed Jun 30, 2004 9:43 am    Post subject: Reply with quote Back to top

In the process of playing with this issue, I have found that my original number still works as it has not been transfered yet. However, the callerId sent from the Vonage phone (via the temp phone number) is my "real" number that is still active with SBC. They must be spoofing the callerId.

Found this interesting.
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lovingHDTV
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New Forum Member


Joined: Jun 30, 2004
Posts: 3

PostPosted: Wed Jun 30, 2004 6:09 pm    Post subject: Reply with quote Back to top

An update:
I talked with customer support a couple times. First time was to enable port forwarding, made no difference.

Second time, guy says the ports I was told to forward are old, and/or only needed for dual phone line applications. He changed my packet size from 20ms to 30ms, and I changed my codec to medium of 30kb. This has reduced the problem significantly.

One last thing, my cable modem is the Toshiba PCX1100. Seems to be known for its large packet drop problems. When the phone cuts out it is doing a negotiation with the server. I was told this happens only when the phone box looses contact with the server (may be due to packet loss). I guess I'll go swap my cable modem for a new one and see if that fixes it for good.

Maybe all this will help someone else Smile

thanks,
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