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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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PeteF
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Joined: Jul 20, 2006
Posts: 5

PostPosted: Thu Jul 20, 2006 3:42 am    Post subject: "Bogus" phone numbers Reply with quote Back to top

For almost a week I have been getting nowhere with customer service (CS). All I get are the same canned replies. I wish I had found this site sooner.

I started to install my equipment yesterday, but have been trying to resolve activity questions.

Three numbers keep showing for (many) calls we supposedly made. Two of the area codes (1 in New Orleans and 1 in Michigan somewhere) are areas we never call. One is our area code, but we never heard of the number; and a reverse search gave me no information.

CS keeps repeating that these are numbers we have called; these are the canned replies!

But, I just had a thought that since I'm not running through the Vonage equipment, these may be bogus numbers representing real numbers we called on our existing MCI account.

I need the actual numbers/times as we use the information to bill clients on the time. My wife is having a fit since she doesn't want to have to "log" every call she makes.

If these are because I haven't installed the equipment yet, then I should expect to see real numbers in the activity list after I do the install.

Am I thinking clearly here? Thanks for any help from "those who went before."
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Jul 20, 2006 9:36 am    Post subject: Reply with quote Back to top

Are they outgoing or incoming calls? Do you have any sort of call forwarding/network availability numbers programmed in? And does anyone else have your Vonage password? Do you have softphone access as well?

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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PeteF
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Joined: Jul 20, 2006
Posts: 5

PostPosted: Thu Jul 20, 2006 9:50 am    Post subject: Mixture of in and out Reply with quote Back to top

Thanks for the reply. One is an incoming to our virtual number from the New Orleans area code. The majority are from our virtual number to the areas I indicated. I have not set up forwarding, do not have softphone access, no one has our password, and I have still not hooked up the equipment.

I have changed the password and the pin for message access, but everything else is the default.

SUrely someone has run into this "bogus number" before.

P. French
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don300
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 27, 2005
Posts: 25
Location: Newport, MI

PostPosted: Thu Jul 20, 2006 10:52 am    Post subject: Reply with quote Back to top

Do you have a TiVo, Direct TV or any other device that may make periodic calls?
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PeteF
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Joined: Jul 20, 2006
Posts: 5

PostPosted: Thu Jul 20, 2006 11:28 am    Post subject: No Reply with quote Back to top

None of the above.
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PeteF
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Joined: Jul 20, 2006
Posts: 5

PostPosted: Mon Jul 24, 2006 3:15 pm    Post subject: Problem resolved–get to right person Reply with quote Back to top

On Saturday, 2 days ago, I finally got the equipment installed and it resolved the "called number" concern. I'm guessing that Vonage was using virtual numbers to represent the numbers we called; since we weren't going directly through the Vonage gear I assume they were using some basis for defining usage. Anyway, the system works. Now I can see the numbers we call.

However, I ran into another "burp in the road." Two times, when I attempted to call the virtual number (they had tied to our land line, until the conversion) from my cell, I got someone (not us). He was gracious but I was embarrassed (I recognized his voice so I'm sure it was same person). I finally got someone in CS and they called and got the same person. CS said they would follow up.

Then CS emailed me to say that someone had screwed up and assigned me an already active number. I was advised to call tech support for the NJ call center and I did get a tech (David) who spent many minutes with me, but he resolved all my concerns.

David said that changing the virtual number would cause the transfer of the land line number to be delayed so I said forget that. Then David spent a good while, and about 4 faxes back and forth to get our multi-function, using the 2nd line which will be used for faxing, properly setup. And then he added a long comment in my account information that IF the line transfer falls through that I should receive another virtual number, free.

All in all, I ended up quite happy.

Pete French
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ram1220
Full Forum Member
Full Forum Member


Joined: May 08, 2006
Posts: 54

PostPosted: Wed Jul 26, 2006 12:34 am    Post subject: Reply with quote Back to top

Watch your credit card for extra charges from Vonage. When I signed up they issued me a telephone number that was assigned to someone else too. When I called to correct it they not only corrected it but they charged me for a new telephone number. I still have not been credited for that Vonage mistake and it's been 3 months.

Bob
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xnewuser
Vonage Forum Master
Vonage Forum Master


Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Wed Jul 26, 2006 8:42 am    Post subject: Reply with quote Back to top

ram1220 wrote:
I still have not been credited for that Vonage mistake and it's been 3 months. Bob

Suggestion: Sent a WRITTEN dispute letter to Vonage, then challenge the charge with your credit card company.
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PeteF
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Joined: Jul 20, 2006
Posts: 5

PostPosted: Mon Jul 31, 2006 10:04 am    Post subject: Extra charges and bogus calls Reply with quote Back to top

Thanks for the replys.

First, I have NOT been charged extra (at least so far)--I monitor my bank accounts online several times each day.

Second, I had 6 more calls recently, but it appears that they are all from the "virtual" number they assigned us, which is the one assigned to someone else. Since we have the unlimited plan I'm not too worried. When I went through our previous concerns, George (a tech in their NJ call center who spent a lot of time on the phone and who resolved several issues, including getting the 2nd ("fax") number to work) put a comment into both our account file and the "ticket" file about the virtual problem. I suspect that I need to have them pull that number from my account, now that our original number has been ported.

PeteF
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