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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Do you use Vonage over a VSAT conection?
Yes, and it works great!
0%
 0%  [ 0 ]
Yes, and it works terrible. Don't do it!
16%
 16%  [ 1 ]
No, but I know someone who does with no problem.
0%
 0%  [ 0 ]
No, because I know it will never work.
83%
 83%  [ 5 ]
Total Votes : 6

Author Message
BruceP
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Posts: 14
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PostPosted: Wed Jul 19, 2006 5:09 pm    Post subject: Use of service on HughesNet VSAT Reply with quote Back to top

1. I have a HugesNet (formerly DirecWay) VSAT installed on my house. I would be interested in knowing if anyone is using Vonage over a HughesNet VSAT system, and if so, how is the quality? I am concerned about satellite delay on the uplink and would like to know if it is a problem.

2. My house is located in Brazil, but I am an American and spend a lot of time in the USA. I have a mailing address in the USA and all my credit cards are based out of the USA. Can I simply buy a device here and take it to my house on my next trip to Brazil? I would need a virtual phone number (US Phone number). The main purpose of the phone would be for me to call my friends and family in the USA and for them to be able to call me by using a USA number. Will the Vonage system work in this manner?

Thanks in advance for your input.


Last edited by BruceP on Thu Jul 20, 2006 3:00 pm; edited 1 time in total
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Steve48
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PostPosted: Wed Jul 19, 2006 9:12 pm    Post subject: Reply with quote Back to top

For question 1, the answer is that you are correct to be concerned about the delay. The use of satellite internet services has been discussed here many times- just do a search. The bottom line seems to be that it just never works very well.

For question 2, you've got it all right. What you want to do should work fine, except for the satellite ISP issue.

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BruceP
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PostPosted: Thu Jul 20, 2006 6:49 am    Post subject: Reply with quote Back to top

Steve,

Thanks for your reply. You confirmed my fears. But I'm hoping that somewhere, somehow I'll find a solution. Now I'm not sure if I want to experiment with this or not. I guess I can try it, and if it doesn't work I can always cancel the account---right? I mean, I don't think there is a contract commitment like a cell phone has. I'm experimenting with all kinds of Voip solutions trying to find one that will work because I know others, for whom satellite is their only possible connection (other broadband services not available in their area) who are also looking for a viable Voip solution.

I'll keep looking! Meanwhile, I'll do that search you suggested.

Thanks!

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Bruce Patterson
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cgallo
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PostPosted: Thu Jul 20, 2006 8:48 am    Post subject: Reply with quote Back to top

You may want to run some ping tests with your system first. If the pings stay constant, then you should be ok. The real issue is with the transmitter. VSAT's usually limit the transmit speeds. You may want to check and see if you can get a committed rate for the transmit end. Also, set the router to the lowest bandwidth setting, this is a must.

We use Vonage on many of our VSAT's, but they are with more expensive satellite providers. They work better than cell, with less delay. We also average around 590ms on ping times.
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BruceP
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PostPosted: Thu Jul 20, 2006 12:12 pm    Post subject: Reply with quote Back to top

Message deleted becasue it was a duplicate.

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Bruce Patterson
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BruceP
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PostPosted: Thu Jul 20, 2006 12:29 pm    Post subject: Reply with quote Back to top

cgallo wrote:
We use Vonage on many of our VSAT's, but they are with more expensive satellite providers. They work better than cell, with less delay. We also average around 590ms on ping times.


Cgallo,

Thanks very much for your response and your suggestions.

I'm very interested in knowing what satellite providers are more expensive than Hughes in Brazil. I am a reseller of their service and I think there aren't any VSAT services available commercially that are more expensive. For the Premium Service (1 Mbps down 256 k up) we charge $1800 per month if they buy the equipment (equipment retails for about $3200) plus an installation fee of around $1375 plus transportation costs. Sometimes the installer has to travel several days by boat to get to the customer's location.

Our transmitter should be pretty good but I don't know the speed; we're using (I think) one watt with a 6m dish. You can see a picture of it here, and you can see the parameters of our connections at the bottom of this page.

I know of only one rival service in Brazil, and that is Gilat (marketed by Embratel as "StarOne"). It is less expensive, but the service is terrible, often offline, and customers often get an extra bill for exceeding the traffic.

Our contract with Hughes is not exclusive, so if you know any other suppliers in South America that I can contact I would be very interested.

I haven't run ping tests much before, but just for grins I ran one on my computer just now and the request timed out. I don't know what's up with that, I'm obviously connected and functioning. I'm using Verizon wireless at about 134 kbps. I even tried turning off my firewall.

I'm not in Brazil right now, but I'll ask someone down there to run a ping test on the Hughes system and let me know what the speed is.

What is the minimum speed I need for a decent Voip connection?

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cgallo
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PostPosted: Thu Jul 20, 2006 12:35 pm    Post subject: Reply with quote Back to top

I am not sure if you have heard of iDirect. They are high end when it comes to satellite systems. Their system was built around newer technology. They support Voip rather well. I know of companies that supply to South America, from USA. I am not sure if they can provide service to Brazil. I don’t know of any specific instances.

Depending on what satellite you are pointed at you would not need as big of an antenna as that. 2.4M max would be my opinion. You must be at the edge of the footprint for an antenna that large. I also assume that rain is part of the larger antennas, but I could be wrong.

Oh can you tell me if these units are TDMA or SCPC? This plays a major role too.

Now I will explain the required bandwidth. This depends on transmit speeds mainly. The download speed is usually always there. Most satellite providers off say 256K, but you only get 25% on a regular basis. This is dependant of overall network congestion. If you require more, then you have to see if you can get a CIR (committed information rate). This will guarantee that a certain % of transmit speed is saved for you. This also costs extra. I am not sure if Hughes offers this though. We run Voip with a 768K by 192K connection with a CIR of 50%. It can be run with less, but then you can not do much else with the connection.

Please let me know if I can be of more help.
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BruceP
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PostPosted: Thu Jul 20, 2006 2:19 pm    Post subject: Reply with quote Back to top

cgallo wrote:

Depending on what satellite you are pointed at you would not need as big of an antenna as that. 2.4M max would be my opinion.

Oh can you tell me if these units are TDMA or SCPC? This plays a major role too.


Cgallo,

I'm still learning the terminology here, so bear with me. I did make a mistake on the size of the antenna, I meant to say 6 feet not meters! It's a 2m antenna!

I'm not sure what TDMA or SCPC is or how to find out what these units are, except from their websites.

I'll have to check into iDirect. Since I am a reseller, I could sell their product, however the Hughes system is so expensive it is very difficult to sell. I can't imagine trying to sell something more expensive.

One problem that Hughes overcame for me was that they have an office in Brazil and I am able to buy from them there which avoids mountains of paperwork to import products from the USA to sell in Brazil.

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arcking
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PostPosted: Thu Jul 20, 2006 2:38 pm    Post subject: Reply with quote Back to top

BruceP wrote:
I guess I can try it, and if it doesn't work I can always cancel the account---right? I mean, I don't think there is a contract commitment like a cell phone has.

There is a cancellation fee if you cancel between 30 days and a year. A lot of people have complained about trouble canceling. Just something to beware of.

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cgallo
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PostPosted: Thu Jul 20, 2006 2:54 pm    Post subject: Reply with quote Back to top

Yes, you will more than likely need to import the equipment. Which is a hugh hassle in itself. I was not thinking to well when I was comparing pricing. The equipment with shipping may be a bit more than what your customers pay. The shipping would probably be the killer part. It also depends on the margins you want to make.

Now I am not totally sure how much the monthly would be. I was also thinking here in the states. It also depends on where the Hub is located. It may not be too cost effective, but it may be. I reccomend looking into iDirect still.

Pretty much the difference between TDMA and SCPC is SCPC is dedicated bandwidth and TDMA is a shared service. SCPC is VERY expensive for the equipment and monthly charge.
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