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dolphinjr0
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Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Tue Jul 18, 2006 10:03 pm    Post subject: Router Sparks and Get's Warm Reply with quote Back to top

When I plug in my router (Linksys RT31P2) it sparks and then gets warm. I called Vonage today and the guy said there is nothing they can do because I can still make/receive calls. That made me mad. I told him that I cannot always make/receive calls because I un-plug my router. I also told him that is a fire hazard and you will fix it. I told him I don't know what your problems can cause wherever you are but here in the United States, if something like this happens, it can start a fire.
I said and if that happens, I will be the next owner of Vonage. He said he will speak to a supervisor but he will tell him the samething he told me. He came back and said I will have one shipped to you overnight. Moto VT2442. But I have to pay shipping to return their bad device.
I don't think I should have to pay that even.
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Wed Jul 19, 2006 9:29 am    Post subject: Re: Router Sparks and Get's Warm Reply with quote Back to top

dolphinjr0 wrote:
When I plug in my router (Linksys RT31P2) it sparks and then gets warm. I called Vonage today and the guy said there is nothing they can do because I can still make/receive calls. That made me mad. I told him that I cannot always make/receive calls because I un-plug my router. I also told him that is a fire hazard and you will fix it. I told him I don't know what your problems can cause wherever you are but here in the United States, if something like this happens, it can start a fire.
I said and if that happens, I will be the next owner of Vonage. He said he will speak to a supervisor but he will tell him the samething he told me. He came back and said I will have one shipped to you overnight. Moto VT2442. But I have to pay shipping to return their bad device.
I don't think I should have to pay that even.


Paying for return shipment has been discussed here plenty of times. Just suck it up and pay it.

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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Jul 19, 2006 9:43 am    Post subject: Reply with quote Back to top

I'm curious as to which part(s) of the router spark.... The RT31P2 has always ran warm, but sparking would be a new phenomenon.

As far as becoming the next owner of Vonage -- go for it... still not sure why anyone would want to buy a company which still hasn't turned a profit yet (and doesn't have any plans to in the short-term.)

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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EzCo
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Joined: Jul 21, 2005
Posts: 533
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PostPosted: Wed Jul 19, 2006 9:58 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
I'm curious as to which part(s) of the router spark.... The RT31P2 has always ran warm, but sparking would be a new phenomenon.

As far as becoming the next owner of Vonage -- go for it... still not sure why anyone would want to buy a company which still hasn't turned a profit yet (and doesn't have any plans to in the short-term.)


I think he's saying if the router caught fire and burnt his house down he'd sue and end up owning the company. I wouldn't mind having Citron's job, profit or no, he's swimming in cash.

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jim28277
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Joined: Feb 09, 2005
Posts: 37

PostPosted: Wed Jul 19, 2006 1:12 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
I'm curious as to which part(s) of the router spark.... The RT31P2 has always ran warm, but sparking would be a new phenomenon........


I too have the RT31p2 and it does give off a little "arcing" spark when you insert the live power plug into the adaptor. Mine does not spark once its fully connected. It does run warm but no hotter than other small electronic devices.

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petabits
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Joined: Jul 06, 2006
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PostPosted: Wed Jul 19, 2006 2:19 pm    Post subject: Defective Router Reply with quote Back to top

Call Vonage back and explain that you do not intend to pay shipping to return your defective unit. If you are persistent, they will give you a 10.00 credit on your bill, at least they did for me. Also send the item back via a method that will produce a proof of delivery to their facility to prevent any future misunderstandings. Very Happy

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VonageTPA
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PostPosted: Wed Jul 19, 2006 11:41 pm    Post subject: Reply with quote Back to top

jim28277 wrote:
VonageTPA wrote:
I'm curious as to which part(s) of the router spark.... The RT31P2 has always ran warm, but sparking would be a new phenomenon........


I too have the RT31p2 and it does give off a little "arcing" spark when you insert the live power plug into the adaptor. Mine does not spark once its fully connected. It does run warm but no hotter than other small electronic devices.


That arcing is perfectly normal behavior for electronics... Ideally, you connect the power adapter to the router, THEN plug the power adapter into the wall to avoid this, but such a small, momentary arc like that isn't likely to cause damage unless you were to use it in a highly explosive environment.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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jim28277
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Joined: Feb 09, 2005
Posts: 37

PostPosted: Thu Jul 20, 2006 7:29 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
jim28277 wrote:
VonageTPA wrote:
I'm curious as to which part(s) of the router spark.... The RT31P2 has always ran warm, but sparking would be a new phenomenon........


I too have the RT31p2 and it does give off a little "arcing" spark when you insert the live power plug into the adaptor. Mine does not spark once its fully connected. It does run warm but no hotter than other small electronic devices.


That arcing is perfectly normal behavior for electronics... Ideally, you connect the power adapter to the router, THEN plug the power adapter into the wall to avoid this, but such a small, momentary arc like that isn't likely to cause damage unless you were to use it in a highly explosive environment.


I agree and have never worried about the small spark or thought of it as dangerous. Regards

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dolphinjr0
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Joined: Jul 18, 2006
Posts: 41
Location: Anderson, Indiana

PostPosted: Thu Jul 20, 2006 10:56 pm    Post subject: Reply with quote Back to top

Thanx. I am a 30 yr old single father who is afraid of just about anything that could destory the house, etc. I just take pre-caution. I am a tier 2 tech agent with Verizon DSL and I know our Linksys routers and other 3-rd party modems do not do this. We use to sell the rt31p2 but no longer and I have never heard of this problem.
Now of course, we will no longer support Linksys routers after the end of 2006 but never heard of it.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Jul 21, 2006 12:06 am    Post subject: Reply with quote Back to top

dolphinjr0 wrote:
Thanx. I am a 30 yr old single father who is afraid of just about anything that could destory the house, etc. I just take pre-caution. I am a tier 2 tech agent with Verizon DSL and I know our Linksys routers and other 3-rd party modems do not do this. We use to sell the rt31p2 but no longer and I have never heard of this problem.
Now of course, we will no longer support Linksys routers after the end of 2006 but never heard of it.


I don't have an RT31P2 here to dissect, but I'd imagine it has quite a few more capacitors than the average home router or DSL modem, as it has to power the analog phone circuitry. In doing this, it has the be able to generate up to 90 volts AC to produce the ringing. These capacitors are like rapid, large batteries that can quickly charge and discharge as needed. The arc you're seeing is the direct result of the large inrush current needed to "fuel" the capacitors. I also wouldn't be surprised if Linksys didn't use the highest of quality metals in their power connectors, and you might be seeing the results of this as well. Work with any large equipment and arcing becomes a "normal" part of connecting/disconnecting power to the equipment. A fun example are the older elevator controls which are all relay/contactor driven (no electronics.) Large sparks flying from these is quite normal and quite safe, as long as the contacts aren't burnt. After awhile they do need replacement, but they go through thousands of cycles with sparks flying without issue.

If you really want to see a big spark that's "normal," see this video:
http://www.youtube.com/watch?v=Uun3ooPaNFU&search=power%20switch%20arc

That one goes on a bit longer than what I'm used to seeing, but it's not entirely uncommon.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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