Dish Network DVR & Vonage

Posts: 4 · New Forum Member Joined: Jul 16, 2008 Posts: 4

Hello Gurus,

I have emailed Dish about the possibility of hooking up my 2 dual receivers 322G and 625DVR to the vonage VoIP phone service. I was wondering in particular not if it will just work, but also if I would be charge a 5.99 program access fee. Below is there reply. What do you think? Is there any way to still make sure that program access fee is not charged with Vonage even if you do have the 2 dual receivers that the customer rep mentioned? Any workaround? thanks..please see below for Dish's response:

"
Thank you for your email. Only some of our DISH Network receivers support VoIP telephone services. This issue is being researched and we hope to have a solution for our customers with other model receivers and broadband phone users in the near future.

When using VoIP instead of a land line, there are applications that you will not be able to take advantage of such as our interactive TV services, Customer Support Application, and Caller ID. Furthermore, you will not be able to use your remote control to order any Pay-Per-View events or movies. Pay per view can still be ordered online at DISH Network at no cost. You can also call 1-877-347-4778, but please note that a $1 transaction fee will be added to the price of the movie. Another consideration is, without a standard phone line, an additional $5.00 per month access fee will be applied to your account if you have one of our dual tuner receivers (models 322, 522, 625, 622, 722 and 942).

To ensure the receiver is set up for use with VoIP, please perform the following:

1. Press the Menu button

• Select System Setup

• Select Installation

• Select Phone Setup

2. Change the Outside Line option to Prefix Code.

3. Add the prefix *99.

4. If VoIP requires a filter on the phone line, make sure that is installed as well.

Also, your VoIP provider should set the service to the highest bandwidth setting and enable fax/modem enhancement features.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: DISH Network Customer Tech Portal

A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. Chat Assistance

Thank you
"

so what do you think?

Posts: 4 · New Forum Member Joined: Jul 16, 2008 Posts: 4

vampire8u wrote:

I set up my DVR 625 and a 322 via RCA RC930 56K Wireless Phone Jack System adapters. Plugged both receivers in and they work fine on my vonage using the linksys router.

are you being charged the programing access fee though? Dish says that 625 and 322 are not supported with vonage, so they are going to charge 4.99 per receiver

Posts: 1 · New Forum Member Joined: Feb 01, 2009 Posts: 1

I was having this same issue with our Dish 522 DVR and our Vonage line. The "Check Connection" would return success but the dial-out would fail. I logged into my Vonage account, changed the bandwidth saver feature to 90K, and about 15 minutes later the Dish was able to dial-out successfully. I attempted a "send status" from the diagnostics and it send the status and received the reply from the server without error. Might be something to try if you have not already...