Dish Network DVR & Vonage

Posts: 23 · Vonage Forum Associate Joined: Apr 03, 2005 Posts: 23

I think the 522 originally wouldn't let you type in *99 for the prefix. Same as 942 boxes, but a recent upgrade to the 942/522/625 allows the * to be typed in.

[quote]Software Version L2.90 for the 522/625 :
* Allows editing of DVR event names
* Closed Captioning updates
* DISH Pass search updates
* Allows * and # prefixes for the phone setup menu
* Support for authorization pop-ups 128 and 129
* Audio enhancements for ITV applications with audio
* Ok and Cancel keys now working on blacked-out event pop-ups 743, 744[/quote]

SO make sure *99 is typed in as prefix, and if the option is there, wireless jack.

Posts: 126 · Posted: Mon Feb 27, 2006 11:28 am Post subject:

So I just got my Dish Network system setup. I have a 625 DVR and put in the *99 prefix, hoped that it would dial out last night, and I checked this morning on the call log and nothing. It does work for caller ID and it does pass the system check (dial tone) but nothing as far as getting it to dial up. Today, I took off the *99 to see if I can get it to work.

If anyone has any further suggestions, I'm all ears. Thanks.

Posts: 23 · Vonage Forum Associate Joined: Apr 03, 2005 Posts: 23

Your better off leaving the *99 in just incase its a bad connection every once in a while.

On mine I can hit menu button on remote twice to bring up anothe menu and it will show the last call out time.

Posts: 2 · New Forum Member Joined: Feb 27, 2006 Posts: 2

I had to set my voice quality to "best" to get my 942 to dial out. This eliminates the need for *99

Posts: 1 · New Forum Member Joined: Apr 24, 2006 Posts: 1

I have had the most difficult time trying to make everything work together that has to do with my phone line but now I have it all figured out! I am NOT technically minded so this will be VERY simple for the rest of you who fall into the same category.

OK -- for the DSL portion of things -- you need to have a blue ethernet cable going from the internet port of the Vonage box to the E1 port on your DSL modem. You will also need to have a yellow ethernet cable going from Ethernet 1 to the back of your computer. This is all provided you have a modem and router in 1. You should have a "dry loop" line set up through your old phone company, then put a phone cord from the DSL modem to your phone jack.

Now -- one thing that it took me at LEAST 10 calls to Vonage Tech Support to understand is that the ONLY phone that is going to ring is the one that is hooked to the back of the Vonage Box -- Phone 1. You will need to get an expandable phone system if you want more than one phone to ring a time. (Actually I found that one out in talking to Verizon Online as I was way too frustrated with Vonage Angered

)

As for the DISH -- this is VERY easy -- although again it took me several calls to figure it out! Under the phone setup on your DISH system you will want to set up a prefix of *99. Then put a regular phone splitter into PHONE 1 in the back of the Vonage box and use 1 port for your regular phone and 1 for your DISH network. Voila it works. Very Happy

What a hassle -- everything is very easy but the tech support people who didn't understand anything that wasn't on the script were NOT helpful! I am REALLY glad that this is saving me so much moola otherwise I would say FORGET IT!

I hope this helps someone who is as frustrated as I was! Mad

If you have any questions please feel free to email me!

Karen
Would you like to make $500-$1500 PT from Home?
Visit www.loveyourjobforlife.com to see if you qualify!

Posts: 73 · Posted: Tue May 16, 2006 4:37 pm Post subject:

I was watching Dish Network's tech chat show the other night on channel 101. For those who haven't seen it, it's like the Charlie Chat but it's all technical questions. Someone e-mailed in a question asking if Dish works with VoIP. Dish's tech guys that were on the show stated that it DOES work, and that you need to go into the settings on your receiver and enter *99 as the prefix for the receiver to dial before the number. Other than that, they didn't have anything to say on the matter. They didn't say anything at all about it not being supported.

I have one of the new ViP 622 HD DVR receivers, and I've never had problems with it calling in...even without the *99 prefix. I order PPV and it shows up on my next bill, and I can check my bill, etc.

For those of you who say you run the phone line test on the receiver and it says everything is OK, that test is basically worthless. All it does is check the line for a dialtone. If it picks up on the line and a dialtone is there, it says that everything is OK. It doesn't actually call into Dish and run any kind of testing on the connection. The only thing it's good for is making sure a phone like is connected and you have a dialtone.

Posts: 73

karent wrote:

OK -- for the DSL portion of things -- you need to have a blue ethernet cable going from the internet port of the Vonage box to the E1 port on your DSL modem. You will also need to have a yellow ethernet cable going from Ethernet 1 to the back of your computer. This is all provided you have a modem and router in 1.

The color of the ethernet cable has nothing to do with anything. There are only two types of ethernet cables that are generally used, straight-through and crossover, and they are not color coded. The color of the cable just depends on who made it and what color cable they happened to use. I've seen white, blue, black, yellow, grey, and probably other colors that I can't remember at the moment. Whether it's straight-through or crossover depends on what order they have the wires in at each end (there are 8 wires inside an ethernet cable). For general ethernet connections in the home (between DSL/cable modem and PC/router/Vonage adapter), straight-through is all you need. If a cable isn't labeled, the only way to tell if it's straight-through or crossover is to hold the ends next to each other and compare the 8 wires. If the 8 wires are in the same order on both ends, then it's a straight-through cable. If some of the 8 wires are in a reverse order on each end, then it's a crossover cable.

karent wrote:

You should have a "dry loop" line set up through your old phone company, then put a phone cord from the DSL modem to your phone jack.

"Dry loop" (aka "naked DSL") is not available to most people in the US at the moment. This is DSL internet service without dialtone (aka landline telephone service). Most phone companies are still requiring customers to have dialtone/landline service with them in order to get DSL service. Dry loop DSL service has nothing to do with whether or not you can get Vonage (or Dish via Vonage) working.

karent wrote:

Now -- one thing that it took me at LEAST 10 calls to Vonage Tech Support to understand is that the ONLY phone that is going to ring is the one that is hooked to the back of the Vonage Box -- Phone 1. You will need to get an expandable phone system if you want more than one phone to ring a time. (Actually I found that one out in talking to Verizon Online as I was way too frustrated with Vonage Angered

)

There are ways to get Vonage working on all the phone jacks in your home, although it's more difficult if you're using DSL for your internet. There are other posts in these forums which discuss getting Vonage working on all your phone jacks.

Posts: 2 · New Forum Member Joined: Feb 22, 2007 Posts: 2

i know this is an old thread, but it was still a very helpful discussion..

for what it's worth.. i switched to vonage last month. went very smooth. kept my verizon #. down graded to keep verizon dsl only (a "dry" or "naked" line). saved about $20 a month with the minimum 500 minute plan, i have a cell that i use for most of my outgoing calls.. i already had a cordless phone with remote hand sets, so i am not stuck with just one phone. even used a splitter to keep my dish network line active to avoid that $5 a month fee (plugged both lines into the #1 connection with the splitter).. with the exception of limited caller id, only a minor annoyance as long as known numbers are programmed into my cordless phones, i could not be happier. i would definitely recommend it for the home.

thanks for everyone giving their opinions, trials and errors.

Posts: 2 · New Forum Member Joined: Apr 01, 2007 Posts: 2

I am having the same problem. By using the Phonex Easy jack the problem was solved.

http://www.dishnetwork.com/content/our_products/accessories/index.shtml

Posts: 3 · New Forum Member Joined: Mar 26, 2007 Posts: 3

After reading all this, This is what i came up with and both of my dish network box's dial out everytime with no problems.

All my phone jacks are redone, I have a jack on the wall that has wired to it a cat5 cable. from there it travels to the basement where i have a Leviton Telephone Security Module 47609-TSV punchdown block. from there every jack in the house has a cat5 cable running to it without any splits. and my dish works fine now with that.

Also i have a security system i tried using the cat5 from the Leviton Telephone Security Module 47609-TSV to the system and the other side of the system back to the Leviton Telephone Security Module 47609-TSV doing this caused dish not to be able to connect. Reason is unknown. So i just changed it back to the punchdown on the block and dish dials out once again with no problems, i do check both box's once per day to make sure it is dialing out with no problems. and it is fine. Also my settings on vonage is at 96k.