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jfitzpa503
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Joined: Jul 03, 2006
Posts: 69
Location: Portland, Oregon

PostPosted: Mon Jul 17, 2006 10:21 pm    Post subject: Minutes being used when I am not home! Reply with quote Back to top

This seems to be a common occurance. I go to work and am at work all day. I get home at night and see that calls what I didnt answer are counting against my allowance. Why? See the following:

Jul 15, 2006 11:59 AM Anonymous 00:02:00
Jul 14, 2006 07:09 PM 18008630358 00:01:00
Jul 14, 2006 05:24 PM 12053226519 00:01:00
Jul 14, 2006 03:24 PM 18008630358 00:01:00
Jul 14, 2006 10:15 AM 18008630358 00:01:00
Jul 13, 2006 07:19 PM 18008630358 00:01:00
Jul 13, 2006 02:38 PM 18008630358 00:01:00
Jul 13, 2006 12:07 PM 18008630358 00:01:00

Any ideas?
Jake
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Maestro
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PostPosted: Mon Jul 17, 2006 10:30 pm    Post subject: Reply with quote Back to top

Do you have an answering machine?
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Mon Jul 17, 2006 10:31 pm    Post subject: Reply with quote Back to top

Can you give any additional information about your setup? Do you have an answering machine? Do you have simulring or voicemail configured?

Now the good news (unless these are calls to a Toll Free Plus number):

Vonage Help wrote:
Do incoming calls count against my monthly minutes?

Incoming calls are not counted against your minutes on any Vonage rate plan. No fees are applied for outbound toll free, Vonage to Vonage, and incoming calls.

The only exception to this rule is if you have a Toll Free Plus number on your account. Incoming calls to your Vonage Toll Free Plus number are charged after you have exceeded your monthly minutes. Click here for more information about Vonage Toll Free Plus.

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jfitzpa503
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Joined: Jul 03, 2006
Posts: 69
Location: Portland, Oregon

PostPosted: Mon Jul 17, 2006 10:34 pm    Post subject: Reply with quote Back to top

I do have voice mail from Vonage. I also have one of the Uniden wireless base stations for my phone and it has a built in answering machine. However because Vonage has voice mail, there is no need to have the answering machine active. It is disabled.
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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Mon Jul 17, 2006 11:03 pm    Post subject: Reply with quote Back to top

Since one is anonymous, could this be a list of incoming and not outgoing?
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jfitzpa503
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PostPosted: Mon Jul 17, 2006 11:05 pm    Post subject: Reply with quote Back to top

Yes. These are incoming calls.
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scerruti
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PostPosted: Tue Jul 18, 2006 8:06 am    Post subject: Reply with quote Back to top

I have a machine on my Vonage line so I can't test this.

Is it possible that you are seeing calls that are picked up by voice mail but no message is left? Can you test this by calling your Vonage line, waiting for voicemail to pick up and not leaving a message and see if the call shows up in your activity?

Does it make a difference if you leave the line open, but muted, for a period of time following the announcement?

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Stephen P. Cerruti (ISP: TWC)
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Jul 18, 2006 8:46 am    Post subject: Reply with quote Back to top

Don't unanswered/voicemail'd incoming calls show up as 00:01:00 anyway? I've had my Vonage line Simulring'd to my cell phone for so long that I don't remember what it shows up without it.

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Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Tue Jul 18, 2006 9:55 am    Post subject: Re: Minutes being used when I am not home! Reply with quote Back to top

jfitzpa503 wrote:
This seems to be a common occurance. I go to work and am at work all day. I get home at night and see that calls what I didnt answer are counting against my allowance. Why? See the following:

Jul 15, 2006 11:59 AM Anonymous 00:02:00
Jul 14, 2006 07:09 PM 18008630358 00:01:00
Jul 14, 2006 05:24 PM 12053226519 00:01:00
Jul 14, 2006 03:24 PM 18008630358 00:01:00
Jul 14, 2006 10:15 AM 18008630358 00:01:00
Jul 13, 2006 07:19 PM 18008630358 00:01:00
Jul 13, 2006 02:38 PM 18008630358 00:01:00
Jul 13, 2006 12:07 PM 18008630358 00:01:00

Any ideas?
Jake


Incoming calls don't count against your minutes unless they are forwarded. But that only applies to the metered plan (500 minute).

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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Tue Jul 18, 2006 10:21 am    Post subject: Reply with quote Back to top

do you have a home alarm system tied into your house wiring?
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