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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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sgb
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PostPosted: Mon Jul 17, 2006 12:18 pm    Post subject: Vonage won't release number to Comcast Reply with quote Back to top

My husband and I have been waiting for almost 8 weeks for Vonage to release our phone numbers to Comcast. Comcast has made numerous unanswered requests to Vonage. When I try to call Vonage they tell me the only way I can communicate with them on this issue is by sending an e-mail to "portout@vonage.com" which, of course, no one answers. The phone numbers we are trying to transfer were originally transferred to Vonage from SBC. We've had these phone numbers for 15 years and one of them my husband uses for his business. The Vonage service is inconsistent and we cannot activate our new home alarm system on a Vonage phone number.

Does anyone have any tips on how to accomplish the number transfer? Thank you
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munyeca
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PostPosted: Tue Jul 18, 2006 3:02 am    Post subject: Reply with quote Back to top

vonage's just being cautious w/ ur alarm system working w/ vonage... cuz of incompatibility of Ringing Properties... (other might be too strong / fast for other to recognize,,, am just not sure which among 'em...)

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UPSET2006
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PostPosted: Tue Jul 18, 2006 9:24 pm    Post subject: Re: Vonage won't release number to Comcast Reply with quote Back to top

Vonage **** WITH CUSTOMER SERVICE.
They are big money suckers out in the world. we have been trying to port out to sun rocket for 7 months. for whatever reasons Vonage simply refuses to port out our number. Whenever I call cust service they dont answer. After 45 mins of listening to crappy ads and junk music they tell me the problem is with sun rocket which I know for sure not the case.
Does any body know there are two differnt names, one for account and service. We tried porting out with both names, nothing works.
But Vonage cheats by not showing the service name anywhere in the site. After one year of waiting we are closing the Vonage account. for closing you have to pay calcellation fee of $39.95. We paid $29.95 for activation. Vonage is full of hidden fees. This is so expensive and customer service is not worth for the money we paid.
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Lithicus
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PostPosted: Wed Jul 19, 2006 7:19 pm    Post subject: Keep in mind Reply with quote Back to top

I work for Vonage under a outsource vendor. Let me see if i can assist you. During these 8 weeks, have you cancelled your Vonage account? If so, Vonage is only required to hold a number for 30 days. Also, if you have an outstanding balance, they will not transfer numbers out. This is standard rule for any phone service. Also, you may want to find out where the winback is (when you port out a number it is called a winback). They should be able to read the status. As for Vonage holding the number, this is incorrect. Technically SBC, Vonage, and Comcast do not own numbers. What do I mean? Well, numbers are leased out through a CLEC. A CLEC is Competetitive Local Exchange Carier. Vonage, SBC, and Comcast are only LEC's which mean they purchase leases for trunks of numbers from CLECS. This is information that the public typically does not know and most phone companies make a strenuous effort not to reveal it. CLEC's are responsible for porting numbers, transferring calls from Voip to pstn and they run the gateways back and forth. They also configure routing tables. Also, CLECS will verify information and only contact Vonage if there is a question or issue. Vonage comunicates directly through to their CLEC through their lnp department. Trust me, Vonage works with 8 other CLECS and if there is a problem. The problem is transferring from one CLEC to the next. The transfer does take a minimum of 20 business days on slow CLECS. When you get mad at Vonage for porting, it is really the CLEC you should get mad at. Try this, go to this nextel website and you can see which CLEC owns your number and then i twould be a good idea to contact them to see if you can get things moving.http://nextelonline.nextel.com/NASApp/wnp/en/Action/PECLanding
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sgb
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PostPosted: Wed Jul 19, 2006 7:59 pm    Post subject: Reply with quote Back to top

Lithicus, Thank you for your response. No, our Vonage accounts have remained active and all payments made which I understand I must do until the port out occurs. I checked the Nextel site and they say our numbers can be ported out and the complany listed is Focal Comm Corp. I've gone to their website and at least have found a phone number but of course it's too late to call tonight. My sense, though, is that they will only deal with the phone companies, not me, but I'll certainly try. I just don't understand why it took only three days to port from SBC to Vonage and 8 weeks and counting to port from Vonage to Comcast.
Sally
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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