"Rick," who was not the least bit apologetic or sympathetic. In fact, he still made it sound like it was my fault, almost chiding me for discovering the problem. I asked about being compensated for my week's worth of lost service due to Vonage's mistake and he just gruffed. It's true though. You get what you pay for. The service is so cheap that it's hardly worth the trouble to argue over my lost $10-12 of service.
It won't cost you anything but a free phone call to your State AG and if it turns out to be a common occurence, you will have the comfort in knowing that you helped to stop a bad business practice. The big reason that criminal behavior is so prevalent is because most people will not bother to report it. It sounds like you have all of the documentation necessary!
I was quickly escalated to top tier support, "Rick," who was not the least bit apologetic or sympathetic. In fact, he still made it sound like it was my fault, almost chiding me for discovering the problem. I asked about being compensated for my week's worth of lost service due to Vonage's mistake and he just gruffed.
For what it's worth, the tier 2 tech who worked with me to fix my Vonage problem due to lightning damage was also named Rick. Of course it's a common name, but the Rick I worked with was 100% professional. He even apologized when it became apparent that lightning had damaged one of my phones as well as my Vonage adapter.
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