Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sodrilus Posted:
viagra 5mg dosage
location viagra
online viagra
erythromycin
interaction
...

In The Forum:
Vonage UK
Topic:
Not working discount twopenny tablets
On Apr 20, 2014 at 16:06:49

chinchvan Posted:
Natural gas poses
amazing some
transportation
problems and is
mainly shipped
...

In The Forum:
Vonage UK
Topic:
Natural gas poses amazing
On Apr 20, 2014 at 16:00:10

Sezrimox Posted:
levitra
prescribing
information
generic levitra
levitra 20 mg 4
tablet
...

In The Forum:
Vonage
Topic:
Line generic-levitra no rules
On Apr 20, 2014 at 13:31:01

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
miles
New Forum Member
New Forum Member


Joined: Jul 13, 2006
Posts: 2

PostPosted: Thu Jul 13, 2006 11:53 am    Post subject: Shaw VOIP-any problems? Reply with quote Back to top

I am having problems w/ Shaw Voip in Winnipeg in that it cuts out, doesn't work, I can hear people but they can't hear me. Shaw says it's no big deal & I should get a cell phone to call them when it happens. The thing is.... it shouldn't be happening.

Now I find that a couple of other people signed up w/ Shaw and are having the same problems. If anyone is having problems with Shaw, I would appreciate hearing from you. I think this thing is bigger than just a couple of people.

Perhaps Shaw should use the new technology they say they have to 'upgrade' Vonage users using their system to solve their own problems. ( see http://michaelgeist.ca/component/option,com_content/task,view/id,1147/Itemid,85/ - Vonage complains about add'l Shaw charges)

Anyway, I know this forum is for Vonage but thought your readers might be able to help.
thanks !
View user's profile Send private message
kojack
New Forum Member
New Forum Member


Joined: Jun 19, 2006
Posts: 1

PostPosted: Wed Jul 19, 2006 10:29 pm    Post subject: trouble with shaw voip quality in Winnipeg Reply with quote Back to top

I have experienced extremely unreliable call quality while using Vonage with a Shaw internet connection in Winnipeg. Very often I can hear the caller at the other end well, but they report hearing me as being delayed, intermittent and a constant echo. I also have a Vonage fax line which has been unreliable for outgoing and incoming faxes.
I have configured port forwarding thru my router...that didn't help much.
Recently, I changed to a different router which is capable of QOS (Linksys WRT54GL with www.dd-wrt.com firmware upgrade with QOS) and I upgraded to xtreme speed which the Shaw tech rep said has QOS enable at shaw's end by default. All these upgrades resulted in some noticable improvement, but call quality is still not acceptable.
View user's profile Send private message
quartet_8
New Forum Member
New Forum Member


Joined: Jul 25, 2006
Posts: 2
Location: Leduc, Alberta

PostPosted: Tue Jul 25, 2006 1:37 am    Post subject: Reply with quote Back to top

I live in Leduc Alberta and have been a Shaw/Vonage customer for almost a year. I have had many problems with my connections and believe I can put all the blame on Shaw. I get echos, delays, static etc. I have done pings, latency tests, bandwidth tests and even the Voip test on the forum page and they all say the connection is great even though I just lost a call. I have also just lost my internet connection while still being able to use Vonage. I have lost Vonage and internet on several occasions and had to cycle the power to modem and router several time to restore it. Both sides blame the other but the tests show nothing. I had several friends in Edmonton sign up with Shaw/Vonage and they all dropped Vonage (due to call quality) and used Shaws digital phone (not offered in Leduc) and are delighted with the quality. So what is the problem?? Some say that Shaw is searching for Voip packets (Vonage/Primus etc) and intentionally dropping the odd one but this is only hearsay and I have no idea how you would prove it. The only reason I still have Vonage is I am cheap but if my wife or friends had there way I would be back to Telus.
View user's profile Send private message
Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Thu Jul 27, 2006 7:20 pm    Post subject: Reply with quote Back to top

Do the following (type in text between "" without typing ""):

Start>Run>"cmd"

In black window at command prompt type the following:
tracert 69.59.248.59

That will trace the path your outgoing calls take to the Vonage NJ PSTN gateway. All outgoing calls, even local, go to Vonage NJ. You will be able to see if there are any large delays and if so you will see EXACTLY where they are happening. At least for tracert packets. It should give you a fairly good rough idea about how much delay there is and where it is being introduced.

Incoming usually takes a different path to servers located near you but I don't know what the IP's are for people in Winterpeg.

If you have a WRT54G with dd-wrt firmware you can enable Rflow in the administrator>services page, download and install Rflowcollector from the dd-wrt site and analyze the packets yourself. Call your Vonage # from a landline or cell phone. That way you will be able to see the IP that the call comes from and do a tracert to that IP if your having incoming delay problems as well.
View user's profile Send private message
miles
New Forum Member
New Forum Member


Joined: Jul 13, 2006
Posts: 2

PostPosted: Mon Jul 31, 2006 9:56 am    Post subject: Update on Shaw Reply with quote Back to top

Since I posted the original message about 2 weeks ago, I've sent a letter to Shaw President, GM in Wpg and copied in the local newspaper. I finally got some service and a head tech came out and completely changed the hardware. He gave me a direct line to contact him in case of any problem, without having to go through the 20 minute switchboard wait.
Still had some voice quality issues with the line but it stopped going down in the middle of calls. A couple of days later, he stopped by again and swapped out something else, admitting that they did have some problems with some of the Voip lines they had installed. They had monitored my line since changing all the equipment and could see that it was still problematic.
Since that time, the phone seems to be working great. So, if they attend to a problem, they apparently can fix it. The problem seems to be in getting their attention.
In any event, I'm now happy with the phone quality & reliability. If I have any more problems, I'll post back. Otherwise, no news is good news. Thanks for the feedback !
View user's profile Send private message
Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Mon Jul 31, 2006 10:55 am    Post subject: Reply with quote Back to top

So your using Shaw Digital Phone not Vonage??

Yup, getting your complaint put in the local paper would DEFINITELY get their attentions....LOL!
View user's profile Send private message
vackphone
New Forum Member
New Forum Member


Joined: Aug 29, 2006
Posts: 6

PostPosted: Thu Aug 31, 2006 4:34 pm    Post subject: Reply with quote Back to top

Why complaining shaw here:)
View user's profile Send private message
dbarkeep
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 01, 2006
Posts: 92

PostPosted: Sat Sep 16, 2006 1:38 am    Post subject: Reply with quote Back to top

Shaw uses Ellacoya servers in most major cities now. These servers allow Deep Packet Inspection to determine the application being used. Shaw is then able to to shape (prioritize) the traffic passing through its routers based on this.

http://www.shaw.ca/NR/rdonlyres/9D8C3E29-75EE-440D-8EF5-3F03BA1405F9/0/Ellacoya.pdf#search=%22ellacoya%20shaw%22

While many people do not have a problem, some do. Vonage has requested a CRTC investigation into shaw's business practices as it appears as though Shaw is reducing the priority on Voip / Vonage traffic.

http://www.michaelgeist.ca/content/view/1147/125/

While I will no go in to details of my personal beliefs, there is currently no hard proof of this. If you want more information I would suggest googling CRTC Vonage shaw or reading the filings from Shaw on the CRTC site.
View user's profile Send private message
teddyg007
New Forum Member
New Forum Member


Joined: Aug 25, 2006
Posts: 2

PostPosted: Sat Sep 16, 2006 9:47 pm    Post subject: Vonage on Shaw or Telus FIX! Reply with quote Back to top

I am running Shaw and Telus internet at my home at the same time. If you use shaw your called parties will have problems hearing you at random times. SHAWS $10 Qos and Extreme internet does not fix this at all. If you switch to telus your problems will completely vanish. Test your Voip with telus and all systems are go! Test with shaw and you will have issues with Qos and Jitter above 10ms [url=http://myspeed.visualware.com/voip] I am in Burnaby BC. Shaw will send a technician to "help" me all of a sudden now that they are losing me to telus. Go figure. Get Telus Dry DSL for $35 a month with a year or more contract or $40 month to month. Add $5 to each price if you dont have a Telus cell. Telus is slower on paper but it feels like Shaws faster stuff. DSL is dedicated bandwidth. SHaw cable is shared.
View user's profile Send private message
sweetpapa
New Forum Member
New Forum Member


Joined: Oct 02, 2006
Posts: 1

PostPosted: Mon Oct 02, 2006 2:27 pm    Post subject: Reply with quote Back to top

I can also confirm that Burnaby Shaw + Vonage = Bad. I've been experiencing garbled voice quality even with Shaw extreme internet. It's definitely starting to look like it's Shaws fault. I switched from Telus's internet to Shaw's internet because you do get 2 to 4 times the bandwidth of Telus as it's capped with their upgraded internet packages, but Telus just seemed more reliable.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Sodrilus
New Today 5
Yesterday 2
Total 80816

Who Is On Site
Visitors 91
Members 3
Total 94


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.02
Change:   +0.17
Up to 15 Minute Delay

Site Search
 






†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 119 Pages In The Last 60 Seconds
The Vonage VoIP Forum