Advertising helps gets new customers, no question. But Vonage needs to worry on how to retain its unsatisfied customers. First, the company needs to improve its customer service. Second, the company needs to make amends of its customers that participated in its recent IPO. Bussiness sustainability is about protecting your base. You might be attracting new customers aggressively but if you are also losing them as fast as you can attract them then you eventually going to lose in the end.
But can you expect that from a company that knowingly and openly supports spyware?
That is not true. It was done via a third party marketing company (I.E., affiliate) and they were dropped as soon as Vonage caught wind of it.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Trust me on this one, you are wrong again. Vonage dumped the first party, and the second one.
This is not the first nor the last time that a company with a large marketing budget will have these problems.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Edelman says in his newsletter, " I disagree. There's plenty more Vonage could do. For example, Vonage could refuse to work with partners like Vendare, that have known ties to spyware vendors and that even make and distribute their own spyware." He goes on to cite several other ways in which Vonage could ensure that its ads were not delivered via spyware.
In other words, Vonage continues to deal with companies that it has every reason to know will use spyware to advertise Vonage.
Also read this from Business Week:
Quote:
Many major companies, such as Cingular and Yahoo, have severed connections with Direct Revenue. But the ads of others, including Vonage, continue to appear in Direct Revenue pop-ups.
Tell me Daniel, if Vonage is so innocent, why is that Cingular and Yahoo managed to stop using Direct Revenue, but Vonage didn't?
Doing unethical things while always maintaining the thinnest veneer of plausable deniability is not good business practice. When you do bad things, you take responsibility and stop. You don't keep on doing them while coming up with excuse after excuse. That is exactly what Vonage has done, and it is no suprise to me that Vonage does it given Jeff Citron's background:
Quote:
Citron paid the SEC $22.5 million in 2003 to settle charges regarding his "participation in an extensive fraudulent scheme involving improper use" of SOES. The SEC alleged that Citron falsified account records and executed "millions of unlawful proprietary trades, generating tens of millions of dollars in illegal profits," according to the document. Citron is no longer CEO of Vonage, but he remains as chairman and was given the new role of chief strategist. Citron was banned from the securities industry in the settlement.
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2252
Location: The Beach
Tell me Daniel, if Vonage is so innocent, why is that... ...managed to stop using Direct Revenue, but Vonage didn't
Reference your source please. It is my understanding that the opposite is true.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New malik77 New Today 1 Yesterday 3 Total 64295 Who Is On Site Visitors 149 Members 0 Total 149
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.42 Seconds and 265 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 1
Yesterday 3
Total 64295
Who Is On Site
Visitors 149
Members 0
Total 149
-0.03