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kd3yt1
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Joined: Sep 18, 2004
Posts: 4

PostPosted: Mon Jul 10, 2006 10:02 am    Post subject: Choppy Audio on incoming calls - Fine on outgoing calls Reply with quote Back to top

My Vonage service has been flawless since September 2004 until last May. Since then on most incoming calls, the audio is very choppy. They can hear me fine. If we hang up and I call them, then all is well.
Here is my info:
Location: Hollidaysburg, Pa
ISP: Atlantic Broadband Cable
Modem: Motorola Surboard SB4100
Vonage Adapter: Motorola VT1005V
Setup: Modem --->Phone Adapter---->Linksys BEFSR41 Ver 1.2
Issue: Choppy audio on incoming calls
Voip Test Results:
Speed test statistics
---------------------
Download speed: 2851416 bps
Upload speed: 272400 bps
Quality of service: 94 %
Download test type: socket
Upload test type: socket
Maximum download pause: 26 ms
Average download pause: 3 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 28 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.7 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 4.0

Any ideas?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jul 10, 2006 8:45 pm    Post subject: Reply with quote Back to top

I see nothing in your Voip test to suggest a problem. Please run a comparison test at www.testyourvoip.com and post the detailed results here. Maybe that will tell us something.

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Steve Gray
Orlando, FL
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kd3yt1
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Joined: Sep 18, 2004
Posts: 4

PostPosted: Tue Jul 11, 2006 3:45 pm    Post subject: Reply with quote Back to top

Ok - Here are my results from Testyourvoip.com
Note - My internet slowed down to 19.3 kbps - yes 19.3 today.
Finally called ISP and the tech had to replace a defective file in
my cable modem. Hopefully this also was my Vonage problem!!

Test Details

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 0 ms
Avg: 5 ms
Max: 16 ms
Signaling Quality
Post-Dial Delay 63 ms
Call Setup Time 63 ms
Media Delay 157 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 109 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 68 ms
Call Setup Time 65 ms
Media Delay 103 ms




c.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jul 11, 2006 8:15 pm    Post subject: Reply with quote Back to top

Wow. It doesn't get much better than that. So is the Vonage fixed?

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Steve Gray
Orlando, FL
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staaver
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Joined: Nov 15, 2005
Posts: 49

PostPosted: Tue Jul 11, 2006 10:38 pm    Post subject: Reply with quote Back to top

I was just visiting the forum to look for just this issue. For the past couple of months my wife has complained about having garbled or staticy sound on her end when people call her. It is (based on my experience) fine on the other end. She also said this appears to happen consistently when another call comes in and she gets the call waiting tone. This sounds similar to a problem I have read about here in the past....

Perhaps a lesson-learned here is to block Vonage from updating my adapter in the future. BTW, I am using a WRTP54G, solely as a Voip adapter.

Sorry, but I am not home to run any tests.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jul 12, 2006 9:04 pm    Post subject: Reply with quote Back to top

After you do run tests, you might want to start a new thread. People tend to overlook issues added to the end of an old thread.

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Steve Gray
Orlando, FL
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