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NightTony
New Forum Member
New Forum Member


Joined: Jul 13, 2006
Posts: 2

PostPosted: Wed Jul 12, 2006 11:59 pm    Post subject: Dropped packets, choppy call madness Reply with quote Back to top

Hi Steve, I am experiencing the same symptoms It gets to the point where it freezes up my computer internet, it drops AIM and gives page load timeouts on Firefox. I had replaced the router this weekend with a Netgear 108. Seemed ok for a couple of minutes, then back to the old tricks. I replaced the Comcast cable modem today (wednesday). This time,. I got an hour out of it. Weekend before was maddening, I could get maybe 2 minutes of phone per hour with the calls dropping like flies. With the new router, the calls dont drop any more, but the quality is impossible.

I followed the instructions you gave to the other member in here. The results were VERY ugly, to say the least. I tested with the Vonage box in, then unplugged. The drop rate was 3.31with the Vonagte box attached, and went to 3.17 with the Vonage disconnected. The second results are posted below:

Media Quality
MOS
1.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 14.4%
Latency 0.07 1.8%
Packet Discards 0.17 4.2%
Packet Loss 3.17 79.5%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 251 ms
Packet Discards 1.6%
Packet Loss 29.9%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 160 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 25 ms
Max: 201 ms
Signaling Quality
Post-Dial Delay 109 ms
Call Setup Time 109 ms
Media Delay 234 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 251 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 139 ms
Call Setup Time 138 ms
Media Delay 171 ms


which looks like I am losing nearly 80% packets.
I will be going back to Comcast tomorrow. It might be a bad line in their neighborhood. Another thread mentioned it.

It seemed to come in when the hot weather jumped in, sdo it sounds like an outdoor source here.

Any suggestions or anything else I can do? The cable is 400 feet buried 3 feet deep to the roadway. At my house, it comes out of a pipe and into a connector, then into the house, maybe 1 foot of connection.
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mjk43
New Forum Member
New Forum Member


Joined: Jul 09, 2006
Posts: 6

PostPosted: Thu Jul 13, 2006 1:54 am    Post subject: Reply with quote Back to top

I disconnected the Vonage box and ran the tests again - results below.
My ISP has outsourced its call centre abd the service is now terrible. Can you tell me what exactly I should tell them to be looking for please?
Thanks !!
MOS 2.8 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 25.6%
Latency 0.00 0.0%
Packet Discards 1.67 74.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 191 ms
Packet Discards 7.5%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 200 ms
Burst Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 212 ms

Signaling Quality Post-Dial Delay 50 ms
Call Setup Time 70 ms
Media Delay 201 ms
MOS Analysis FROM London To You

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 57.9%
Latency 0.00 0.0%
Packet Discards 0.42 42.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 191 ms
Packet Discards 2.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 60 ms
Max: 140 ms
Burst Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 190 ms

Signaling Quality Post-Pickup Delay 126 ms
Call Setup Time 109 ms
Media Delay 158 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jul 13, 2006 7:07 pm    Post subject: Re: Dropped packets, choppy call madness Reply with quote Back to top

NightTony wrote:
Hi Steve, I am experiencing the same symptoms It gets to the point where it freezes up my computer internet, it drops AIM and gives page load timeouts on Firefox. I had replaced the router this weekend with a Netgear 108. Seemed ok for a couple of minutes, then back to the old tricks. I replaced the Comcast cable modem today (wednesday). This time,. I got an hour out of it. Weekend before was maddening, I could get maybe 2 minutes of phone per hour with the calls dropping like flies. With the new router, the calls dont drop any more, but the quality is impossible.

I followed the instructions you gave to the other member in here. The results were VERY ugly, to say the least. I tested with the Vonage box in, then unplugged. The drop rate was 3.31with the Vonagte box attached, and went to 3.17 with the Vonage disconnected. The second results are posted below:


Hi, Tony. Yes, your packet losses are just awful, but in one direction only. You should also check your upload/download speeds and see what's going on. I suspect your download speed is fine and upload is bad. Since you ran the test with the computer plugged directly into the modem (Right? If not, take the Netgear out and re-check to be absolutely sure.), the problem is definitely with your ISP. I include your modem as part of the ISP's domain. Jack 'em up.

_________________
Steve Gray
Orlando, FL
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jul 13, 2006 7:17 pm    Post subject: Reply with quote Back to top

mjk43 wrote:
I disconnected the Vonage box and ran the tests again - results below.
My ISP has outsourced its call centre abd the service is now terrible. Can you tell me what exactly I should tell them to be looking for please?


Therein lies the problem. I just looked back to the beginning of the thread and see that you have some sort of Yahoo service (?). Your download speed, by the way, is nowhere near what you say it should be. Is there a typo in there?

Many ISPs aren't very cooperative when it comes to Voip service since you aren't paying them specifically for that. If you have any symptoms associated with their basic service, such as poor speed, a lousy television picture (if it's cable), and so forth, you may want to focus on that. If not, then just tell them what you've told us and cite the testyourvoip.com packet loss and discard results.

_________________
Steve Gray
Orlando, FL
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NightTony
New Forum Member
New Forum Member


Joined: Jul 13, 2006
Posts: 2

PostPosted: Thu Jul 13, 2006 8:46 pm    Post subject: Reply with quote Back to top

Nope,. I left in the router. It was a brand new one I purchased on Sunday.

Since it is burst loss of packets, I am suspecting noise noise. Not constant, but going on. That is what I had with my telephone line last time.

I was going to report to the Comcast office after work, but a freeway accident made that impossible. What I did was there is a feed through outside the house, 2 F screw connectors. I am suspecting since I water the plants in that area, it may have corroded inside. The metal did look dull. Inside was shinier. I unscrewed, hit with WD40 and a wire brush. It is working right now, so fingers are crossed.

I will try out the computer direct to modem on monday if I still get it tonight. I tried a test early this morning, TestMyVoip web page couldnt even come up and Pingtrotter claimed it couldnt find the domain.

Weekend will have me gone to a trade show, mucho movie stars I am working with.

When the going is good, all is great but I really am suspecting intermittant line noise. Am hoping that the outdoor connector was the root cause....
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