Hi Steve, I am experiencing the same symptoms It gets to the point where it freezes up my computer internet, it drops AIM and gives page load timeouts on Firefox. I had replaced the router this weekend with a Netgear 108. Seemed ok for a couple of minutes, then back to the old tricks. I replaced the Comcast cable modem today (wednesday). This time,. I got an hour out of it. Weekend before was maddening, I could get maybe 2 minutes of phone per hour with the calls dropping like flies. With the new router, the calls dont drop any more, but the quality is impossible.
I followed the instructions you gave to the other member in here. The results were VERY ugly, to say the least. I tested with the Vonage box in, then unplugged. The drop rate was 3.31with the Vonagte box attached, and went to 3.17 with the Vonage disconnected. The second results are posted below:
Media Quality MOS 1.0 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 14.4% Latency 0.07 1.8% Packet Discards 0.17 4.2% Packet Loss 3.17 79.5% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 251 ms Packet Discards 1.6% Packet Loss 29.9% Loss Periods Min: 20 ms Avg: 20 ms Max: 160 ms Burst Loss Jitter Min: 0 ms Avg: 25 ms Max: 201 ms Signaling Quality Post-Dial Delay 109 ms Call Setup Time 109 ms Media Delay 234 ms
MOS Analysis FROM Boston To You MOS analysis chart Media Quality MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 93.0% Latency 0.04 7.0% Packet Discards 0.00 0.0% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 251 ms Packet Discards 0.0% Packet Loss 0.0% Loss Periods Min: 0 ms Avg: 0 ms Max: 0 ms No Loss Jitter Min: 4 ms Avg: 6 ms Max: 20 ms Signaling Quality Post-Pickup Delay 139 ms Call Setup Time 138 ms Media Delay 171 ms
which looks like I am losing nearly 80% packets. I will be going back to Comcast tomorrow. It might be a bad line in their neighborhood. Another thread mentioned it.
It seemed to come in when the hot weather jumped in, sdo it sounds like an outdoor source here.
Any suggestions or anything else I can do? The cable is 400 feet buried 3 feet deep to the roadway. At my house, it comes out of a pipe and into a connector, then into the house, maybe 1 foot of connection.
I disconnected the Vonage box and ran the tests again - results below. My ISP has outsourced its call centre abd the service is now terrible. Can you tell me what exactly I should tell them to be looking for please? Thanks !! MOS 2.8 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 191 ms Packet Discards 7.5% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 60 ms Max: 200 ms Burst Loss
Jitter Min: 0 ms Avg: 8 ms Max: 212 ms
Signaling Quality Post-Dial Delay 50 ms Call Setup Time 70 ms Media Delay 201 ms MOS Analysis FROM London To You
Media Quality MOS 4.0 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 191 ms Packet Discards 2.1% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 60 ms Max: 140 ms Burst Loss
Jitter Min: 0 ms Avg: 4 ms Max: 190 ms
Signaling Quality Post-Pickup Delay 126 ms Call Setup Time 109 ms Media Delay 158 ms
Hi Steve, I am experiencing the same symptoms It gets to the point where it freezes up my computer internet, it drops AIM and gives page load timeouts on Firefox. I had replaced the router this weekend with a Netgear 108. Seemed ok for a couple of minutes, then back to the old tricks. I replaced the Comcast cable modem today (wednesday). This time,. I got an hour out of it. Weekend before was maddening, I could get maybe 2 minutes of phone per hour with the calls dropping like flies. With the new router, the calls dont drop any more, but the quality is impossible.
I followed the instructions you gave to the other member in here. The results were VERY ugly, to say the least. I tested with the Vonage box in, then unplugged. The drop rate was 3.31with the Vonagte box attached, and went to 3.17 with the Vonage disconnected. The second results are posted below:
Hi, Tony. Yes, your packet losses are just awful, but in one direction only. You should also check your upload/download speeds and see what's going on. I suspect your download speed is fine and upload is bad. Since you ran the test with the computer plugged directly into the modem (Right? If not, take the Netgear out and re-check to be absolutely sure.), the problem is definitely with your ISP. I include your modem as part of the ISP's domain. Jack 'em up.
I disconnected the Vonage box and ran the tests again - results below. My ISP has outsourced its call centre abd the service is now terrible. Can you tell me what exactly I should tell them to be looking for please?
Therein lies the problem. I just looked back to the beginning of the thread and see that you have some sort of Yahoo service (?). Your download speed, by the way, is nowhere near what you say it should be. Is there a typo in there?
Many ISPs aren't very cooperative when it comes to Voip service since you aren't paying them specifically for that. If you have any symptoms associated with their basic service, such as poor speed, a lousy television picture (if it's cable), and so forth, you may want to focus on that. If not, then just tell them what you've told us and cite the testyourvoip.com packet loss and discard results.
Nope,. I left in the router. It was a brand new one I purchased on Sunday.
Since it is burst loss of packets, I am suspecting noise noise. Not constant, but going on. That is what I had with my telephone line last time.
I was going to report to the Comcast office after work, but a freeway accident made that impossible. What I did was there is a feed through outside the house, 2 F screw connectors. I am suspecting since I water the plants in that area, it may have corroded inside. The metal did look dull. Inside was shinier. I unscrewed, hit with WD40 and a wire brush. It is working right now, so fingers are crossed.
I will try out the computer direct to modem on monday if I still get it tonight. I tried a test early this morning, TestMyVoip web page couldnt even come up and Pingtrotter claimed it couldnt find the domain.
Weekend will have me gone to a trade show, mucho movie stars I am working with.
When the going is good, all is great but I really am suspecting intermittant line noise. Am hoping that the outdoor connector was the root cause....
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New malik77 New Today 1 Yesterday 3 Total 64295 Who Is On Site Visitors 149 Members 0 Total 149
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.41 Seconds and 250 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 1
Yesterday 3
Total 64295
Who Is On Site
Visitors 149
Members 0
Total 149
-0.03