losing part of every word

Posts: 6 · New Forum Member Joined: Jul 09, 2006 Posts: 6

I am very keen to make Vonage work as the functionality is very impressive. It worked just fine for 3 days with pretty good quality on both ends of every call. Then suddenly, with nothing changed at my end, the system is unusable - for both me and the person I am calling we can here only bits of words, no whole words at all. This happens whether I make or receive the calls. I have spent much time with Vonage technical help. Their only suggestion was that my ISP turns off "interleaving" which is some sort of turbo-boost, apparently, for my broadband.
Now what? I cannot understand why the system would have worked just fine for 3 days and then suddenly become unusable. I should be grateful for any suggestion of what else could have caused the sudden problem.
My technical information is that I have 8Mb broadband from BT Yahoo. I use a SpeedTouch 570 router. The router has only one ethernet outlet and so the Vonage box is connected to this through an ethernet hub made by D-Link, DE-805TP. Note that plugging the Vonage box direct into the router makes no difference to the problem.
Many thanks !
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Posts: 66 · Full Forum Member Joined: May 09, 2006 Posts: 66

tips to prevent choppy audio

- DOCSIS 1.1 modem or higher

- no heavy downloading / file sharing while making or receiving calls

- has the required upload and download bandwidth (90kbps each line, i know u have more than enough)

- devices are well ventilated and clear of any devices that could cause interference.. (try 4 feet away from each other)

Simplify configuration (Remove any routers, hubs, switches, or home wiring)

Perform a TRACERT / PING and check for heavy packet loss or high latency... (on command prompt: C:\>ping yahoo.com -t) and then Ctrl+C to get result..

Adjust the customer's Voice Quality, Jitter Level, Codec, Packet Size as needed.. (ask techSupport for this changes... property name may vary accdg to device..)

Restart all the customer's devices.. u seem to have a lot.. dont forget to disconnect cables connecting each devices once they're turned off... and then turn them on one by one... (to make sure everything is synchronized properly.. ONLY connect/plug from the power source the next device once the power light of the device is Solid/steady)

Try testing w/ a diff phone. If cordless, try other battery / it should be ... 2.4Ghz.... if possible

All wires and connections are solid and free of damages.. see if there're some color faded.. cuts..

Change the phone to the Vonage adapter's free phone port if available, Yeah.. Port 2 might be better than the other at the moment..

Posts: 497 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 497

munyeca wrote:

Try testing w/ a diff phone. If cordless, try other battery / it should be ... 2.4Ghz.... if possible

2.4Ghz phones can interfere with wireless routers, so it is much better to use a 5.8Ghz phone.

Posts: 9 · New Forum Member Joined: Jul 20, 2006 Posts: 9

I believe in the UK and Europe they are using 1.9 ghz cordless units.
I had problem with my US phone. Had to get a new one and it works much better. Same brand Panasonic, similar model.