Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ram1220
Full Forum Member
Full Forum Member


Joined: May 08, 2006
Posts: 54

PostPosted: Fri Jul 07, 2006 6:44 pm    Post subject: I've finally had enough Reply with quote Back to top

After losing dial tone again yesterday morning for the 5th time this week I have had enough. I can understand if there is a fix for my problem and Vonage will help me find it, but they won't. India help desk is the pits and they won't help. And I am unable to get anyone above tier 1 support to answer the phone in less than 1 hour.
So I'm finished with Vonage. Only thing is I can't cancel. I have been on hold 3 times in the last 2 days trying to cancel. All three times I was disconnected after holding for over 50 minutes each time. I tried to do it the right way. I tried following the TOS and what you guys here advised me to do. Not anymore. I have already packed up the VT2442 and disconnected anything Vonage from my home. First thing Monday morning my credit card will be cancelled and I will wait for Vonage to contact me. I will no longer waste anymore time waiting on the phone only to be disconnected. I tried it, I really did but now I'm doing it my way.
Can anyone who has been successful in cancelling Vonage give me the address where I can send the Vt2442 back to?
At this point I don't care how much money I would have saved using Vonage. The lobotomy that is Vonage is no longer worth the headaches. I will gladly pay more for reliable phone service. I'm just really glad I didn't buy any Vonage stock. There is no way Vonage stock will turn around until things drastically improve with not only customer service but with the service itself. Good luck to all of you. I am so glad I never recommended Vonage to any of my friends or family.

Bob
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Jul 07, 2006 6:54 pm    Post subject: Reply with quote Back to top

Instead of shipping the device back unannounced, you may want to try writing them a letter, the kind on sheets of dead trees, and mail it to their cancelation department. Send it (preferably with delivery confirmation or registered mail) to the following address (which I got directly from the FAQ under "billing disputes"):

3.2 Billing Disputes. You must notify us in writing within seven days after receiving your credit or debit card statement if you dispute any Vonage charges on that statement or you will be deemed to have waived any right to contest such charges. All notices of disputed charges should be sent to:
Customer Care Billing Department
Vonage
23 Main Street
Holmdel, New Jersey 07733
-or- billing@vonage.com


You may also want to send an email to the email address, as well, but send the letter.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
ProGeek
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 06, 2006
Posts: 21
Location: The Windy City

PostPosted: Fri Jul 07, 2006 7:09 pm    Post subject: Re: I've finally had enough Reply with quote Back to top

ram1220 wrote:
After losing dial tone again yesterday morning for the 5th time this week I have had enough. I can understand if there is a fix for my problem and Vonage will help me find it, but they won't. India help desk is the pits and they won't help. And I am unable to get anyone above tier 1 support to answer the phone in less than 1 hour.
So I'm finished with Vonage. Only thing is I can't cancel. I have been on hold 3 times in the last 2 days trying to cancel. All three times I was disconnected after holding for over 50 minutes each time. I tried to do it the right way. I tried following the TOS and what you guys here advised me to do. Not anymore. I have already packed up the VT2442 and disconnected anything Vonage from my home. First thing Monday morning my credit card will be cancelled and I will wait for Vonage to contact me. I will no longer waste anymore time waiting on the phone only to be disconnected. I tried it, I really did but now I'm doing it my way.
Can anyone who has been successful in cancelling Vonage give me the address where I can send the Vt2442 back to?
At this point I don't care how much money I would have saved using Vonage. The lobotomy that is Vonage is no longer worth the headaches. I will gladly pay more for reliable phone service. I'm just really glad I didn't buy any Vonage stock. There is no way Vonage stock will turn around until things drastically improve with not only customer service but with the service itself. Good luck to all of you. I am so glad I never recommended Vonage to any of my friends or family.

Bob


I don't think that Vonage was ever intended to be a reliable stand-a-lone telephone service and after more than a year, I'm glad that I didn't port all of my numbers to Vonage. Although my hind-site tells me I would have been better off using the free SKYPE for toll calls and copper for local service.

_________________
Config=Comcast HSD2 ~ Motorola SB5100 ~ LinkSys WRTP54G

Average speeds = 24 Mbps down and 720 Kbps up

QOS = 80~98%

I hope that this helps,
Steve
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Jul 07, 2006 7:23 pm    Post subject: Reply with quote Back to top

Well, for whatever it's worth, Vonage HAS been my one and only telephone service for about a year now, and I've never had any major problems with it, other than those I can easily trace back to my Internet connection or solve on my own.

It's been every bit as reliable as my old landline, back when I used to use landlines, and more reliable than any cell phone I've ever owned.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sat Jul 08, 2006 3:07 am    Post subject: Reply with quote Back to top

I originally picked up Vonage because of problems experienced with landline reliability, especially after natural disasters (hurricanes). I've since picked up more Voip lines for myself & clients using Vonage and other Voip providers as well. Voip has become my primary form of communication for over a year, including use before, during, and after getting hit by a Cat 3 hurricane.

After Hurricane Wilma, landlines in the area were totally dead by nightfall. It'd be up to 14 days later on the west coast, up to 30 days later on the east coast for landline service to be restored. The only communications between the largest storm shelter in FL and the rest of the world happened via HAM radio and Vonage. I should also note that cell service was hit hard by this storm as well, with many towers becoming damaged. Those which weren't damaged were often off-line because of a lack of power. If you were lucky enough to find a working tower, chances are that everyone else in town had found it too and the network was too busy to take calls. Landline service wouldn't be returned to the building for 7 days, and even then it was just 1-2 barely working lines. The PRI circuit wouldn't become live for another 3 days. I do have multiple internet providers at that shelter, with the thought/hope that at least one of the companies should still be on-line after a storm. We also use the connections to get radio & TV broadcasts in & out of the building; works great in storms because there aren't any external antennas to get ripped to shreds by the winds, and there's no rain fade from heavy rains blocking a microwave signal.

All of that said, I've spent quite a bit of time making sure my internet connections and internal LAN were up to handling Voip flawlessly. I spent hours on the phone with Comcast & Sprint, trying to get them to fix various problems on their networks. I encountered a lot of resistance & denial by both ISPs tech support crews before dropped packet & latency issues were fully addressed. The problems the original poster mentions are most likely due to their own ISP or their own network.

The one thing which Vonage is responsible for is outsourced, undertrained, offshore customer service & tech support -- I've said it before, but Vonage REALLY needs to improve this soon if they plan on increasing subscriber #'s. There are quite a few other Voip providers out there now, and many of them seem to have been created in response to the problems & complaints people have had with the older Voip providers.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jul 08, 2006 11:06 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
The one thing which Vonage is responsible for is outsourced, undertrained, offshore customer service & tech support -- I've said it before, but Vonage REALLY needs to improve this soon if they plan on increasing subscriber #'s. There are quite a few other Voip providers out there now, and many of them seem to have been created in response to the problems & complaints people have had with the older Voip providers.


Agreed. Unfortunately, this one thing is a biggy. They need to address it if they want to survive, much less increase subscribers. It would also help if they's be just a little more up front about potential problems. They should suggest on their website that potential customers run Voip tests before signing up. They could also post warnings that they are not prepared to support complex networking issues, but intend for the residential service to be used by people with single computers and broadband.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sat Jul 08, 2006 2:36 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Agreed. Unfortunately, this one thing is a biggy. They need to address it if they want to survive, much less increase subscribers. It would also help if they's be just a little more up front about potential problems. They should suggest on their website that potential customers run Voip tests before signing up. They could also post warnings that they are not prepared to support complex networking issues, but intend for the residential service to be used by people with single computers and broadband.


Suggesting that people test their connection first would be a HUGE benefit to them. I don't think people would see that as a negative. I still think Vonage needs to reduce hold times & increase the quality of their tech support personel (including training in Voip AND English.) Customer service/tech support is the only interaction customers have with Vonage, so this is the "public face" of Vonage to their customers. I'd actually say that Vonage needs to do this before focusing efforts on increasing the # of features or reducing the cost of their service.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jul 08, 2006 8:09 pm    Post subject: Reply with quote Back to top

Agreed. Or increasing the number of subscribers. I think they should direct some of the television advertising money to customer service.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Sun Jul 09, 2006 12:43 am    Post subject: Reply with quote Back to top

I wonder how these Customers
were able to be heard. Maybe our dissatisfied voices are not loud enough? Shhh

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sun Jul 09, 2006 1:29 am    Post subject: Reply with quote Back to top

HA. Read the one from "Carl A" in South Korea. Bet he's real pissed off right about now! Very Happy

_________________
http://www.thejeffriestube.com
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ElisseyOa
New Today 3
Yesterday 6
Total 99004

Who Is On Site
Visitors 76
Members 0
Total 76


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.71 Seconds and 504 Pages In The Last 60 Seconds
The Vonage VoIP Forum