I agree....the Indian helpdesk is next to useless. The quality from Vonage over the last month or so is really bad.
I am using Skype at the moment which is out-performing the paid Vonage services!
I even had to use Skype to call the Vonage Helpdesk!
I used to have a wi-fi phone, three PAP2 units, fax line and a host of virtual numbers.
This week alone I have called the helpdesk 7 times with issues with my wi-fi phone. Each time its a hour on the phone (mostly of waiting)
So I have finally given up....I have ceased all my lines and virtual numbers. I am left with the Wi-Fi phone and 1 PAP unit....and those will be going this week.
Quality of service is the most important thing if you want to separate yourself from other services such as Skype. So when it doesn't why do we bother paying for the service just to keep calling the helpdesk and speaking to someone who can't understand you!?
EzCo Vonage Forum Evangelist
Joined: Jul 21, 2005 Posts: 533
Location: Southeastern PA
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