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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Knowing what you now know about Vonage, if you had the decision to make all over, would you...
...still switch over to Vonage.
71%
 71%  [ 10 ]
...keep my old telephone provider.
7%
 7%  [ 1 ]
...switch to a different telephone provider.
21%
 21%  [ 3 ]
Total Votes : 14

Author Message
SMWise01
New Forum Member
New Forum Member


Joined: Jul 05, 2006
Posts: 3
Location: San Diego

PostPosted: Fri Jul 07, 2006 3:37 pm    Post subject: Incoming calls have TERRIBLE audio quality! Reply with quote Back to top

Whenever I place a phone call, the person I call can hear me fine and I can hear them fine. The problem is when someone calls me the audio quality is pathetic. The person who's called can barely hear me and I sometimes am unable to make out their words because the audio quality is so terrible. I normally have to hangup and call them back in order to carry on a conversation.

Here is my Voip Environment:

1) San Diego, CA
2) Cox Communications - Cable
3) 6000 Kbps Download / 512 Kbps Upload
4) Linksys BEFCMU10 v2.0
5) Motorola VT2442
6) Cable Modem--->Linksys WRT54G Wireless Router---->Vonage Adapter
7) Incoming calls are too garbled to understand. Outgoing calls sound fine.
8) Speed test statistics
---------------------
Download speed: 5086920 bps
Upload speed: 501040 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 15 ms
Average download pause: 6 ms
Minimum round trip time to server: 89 ms
Average round trip time to server: 90 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.5 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 4.0

Any help would be appreciated.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jul 07, 2006 7:59 pm    Post subject: Reply with quote Back to top

There's nothing in your Voip test to suggest a problem. What happens if you plug the VT2442 directly into the modem?

Is there a 2.4 GHz cordless phone in this mix? That can cause interference with the WRT54G and cause all kinds of weird problems.

_________________
Steve Gray
Orlando, FL
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SMWise01
New Forum Member
New Forum Member


Joined: Jul 05, 2006
Posts: 3
Location: San Diego

PostPosted: Fri Jul 07, 2006 9:01 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
Is there a 2.4 GHz cordless phone in this mix? That can cause interference with the WRT54G and cause all kinds of weird problems.



Negative... I've switched over all my phones to 5.4GHz because I used to get kicked off the Internet whenever I answered the phone.

On Wednesday the 5th of July, I spend about 4 hours on the phone with Vonage Tech Support in India and 2 more hours with a couple of guys in New Jersey. They've been having me switch between the 1st and the 2nd phone jacks on my Vonage Adapter, changing the size of my packets, and several other tweaks that I've not been educated on (yet). Today, I spent another hour and a half on my cell phone talking to a nice girl in India, but all efforts still yield no clear audio on incoming calls. The problem will sometimes subside, but will return as soon as I've forgotten that there was a problem.

I am on the verge of terminating this failed relationship with Vonage and returning to the old, more expensive, with fewer features but, much more reliable telephone company.
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Fri Jul 07, 2006 9:27 pm    Post subject: Reply with quote Back to top

Vonage Customer Service is not in India, it's in the Phillipines.

_________________
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arcking
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Apr 29, 2005
Posts: 497

PostPosted: Fri Jul 07, 2006 9:42 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
Vonage Customer Service is not in India, it's in the Phillipines.

Customer Cervice is in the Phillipines, but pennystock says Tech Support is in India. I got repremanded for saying Tech Support was in the Phillipines ealier. Cry

http://www.vonage-forum.com/sutra84073.html#84073

_________________
Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2
Vonage customer since March 2005
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SMWise01
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Joined: Jul 05, 2006
Posts: 3
Location: San Diego

PostPosted: Fri Jul 07, 2006 11:59 pm    Post subject: Technical Support <--> Customer Service Reply with quote Back to top

The only reason I wrote that they were in India, was because when I asked, "What country are you in?", the girl responded, "India."

Maybe she was mistaken.
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ProGeek
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 06, 2006
Posts: 21
Location: The Windy City

PostPosted: Sat Jul 08, 2006 12:11 am    Post subject: Re: Technical Support <--> Customer Service Reply with quote Back to top

SMWise01 wrote:
The only reason I wrote that they were in India, was because when I asked, "What country are you in?", the girl responded, "India."

Maybe she was mistaken.


India is what several support people told me. It is my policy to always ask where the person is when calling technical support for any company. If they have a heavy dialect which is hard to understand, I always ask for a translator.

_________________
Config=Comcast HSD2 ~ Motorola SB5100 ~ LinkSys WRTP54G

Average speeds = 24 Mbps down and 720 Kbps up

QOS = 80~98%

I hope that this helps,
Steve
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Jul 08, 2006 8:30 am    Post subject: Reply with quote Back to top

Ah, I see. It's two countries then.

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