Call Forward doesnt always forward

Posts: 33 · Vonage Forum Junior Joined: Dec 22, 2004 Posts: 33

I have call forward set to 16 seconds then forward
if busy or unanswered for 20 seconds then voice mail

I have found that the call does not always get forwarded and sometimes goes to voice mail.

There is no pattern to this but a lot of calls are not being forwarded

Anyone else have this problem?

I am not using simulring because the calls are going to an answering service

Posts: 1715 · Posted: Fri Jul 07, 2006 9:59 am Post subject:

Try setting a larger difference between the forward & voice mail times.

Posts: 33 · Vonage Forum Junior Joined: Dec 22, 2004 Posts: 33

What would a larger difference in times do?
If the time hits 16 seconds then it should forward to the call forward number. It should never go to voice mail

Posts: 33 · Vonage Forum Junior Joined: Dec 22, 2004 Posts: 33

i set the time to
16 seconds then forward
25 seconds then voice mail
but calls are still going to voice mail, they are not always being forwarded

Anyone else experience this?

Posts: 20 · Vonage Forum Associate Joined: Jun 26, 2004 Posts: 20

one of my vonage lines is set to forward on 1 ring to my cell but i still get calls sent to voice mail every once in a while..

what makes it a hssle is i don't use that vonage phone often so it could be a month before i hear the stutter tone and realize someone left a voicemail a month before...

Posts: 493 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 493

jmcanedo wrote:

what makes it a hssle is i don't use that vonage phone often so it could be a month before i hear the stutter tone and realize someone left a voicemail a month before...

I know its not ideal, but wouldn't using the voicemail notification email feature help? You could even have it sent to your cell!

Posts: 3 · New Forum Member Joined: Aug 06, 2006 Posts: 3

check if you typed in all the 11 numbers of your cellphone. it should include the prefix 1. it you set it right and calls are not forwarded still, try to disable first the call forwarding and voicemail. save changes then enable them again. give it at least 30 minutes before testing.