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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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Canada. they
should offer
...

In The Forum:
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On Jul 17, 2016 at 23:42:46


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newmex999
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Joined: Mar 08, 2005
Posts: 72

PostPosted: Wed Jul 05, 2006 10:58 am    Post subject: Choppy Audio Reply with quote Back to top

Vonage has been working great the past year, however in the past week or so my audio has gone choppy. The choppiness occurs in both directions

Albuquerque
Comcast cable- 768up 8mb down
Motorola SB5120
cable modem>WRT54G>RT31P2

Thanks in advance.

_________________
Comcast 2mb/8mb
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shamoo
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Joined: Jul 03, 2006
Posts: 30

PostPosted: Wed Jul 05, 2006 11:05 am    Post subject: Re: Choppy Audio Reply with quote Back to top

newmex999 wrote:
Vonage has been working great the past year, however in the past week or so my audio has gone choppy. The choppiness occurs in both directions

Albuquerque
Comcast cable- 768up 8mb down
Motorola SB5120
cable modem>WRT54G>RT31P2

Thanks in advance.


Try disabling the SPI firewall on the WRT54G for testing purposes and see if that resolves the issue.

Your cable connection, you say is 8 down and 768 up, but those are advertised speeds. What are your REAL speeds? I highly doubt you're getting those.
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newmex999
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Joined: Mar 08, 2005
Posts: 72

PostPosted: Wed Jul 05, 2006 11:09 am    Post subject: Reply with quote Back to top

I run a bandwidth test to pcpitstop.com and come up with those speeds most times.

Is the SPI firewall- just the normal firewall that is on the WRT54G?

Thanks

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shamoo
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Joined: Jul 03, 2006
Posts: 30

PostPosted: Wed Jul 05, 2006 11:23 am    Post subject: Reply with quote Back to top

newmex999 wrote:
I run a bandwidth test to pcpitstop.com and come up with those speeds most times.

Is the SPI firewall- just the normal firewall that is on the WRT54G?

Thanks


In that case, WOW great speeds! Seems to be very optimal. Shouldn't have choppy audio issues unless it's caused by something else.

The SPI firewall is the regular firewall that's on it when you select on the "Security" and then "Firewall" tab.

Is your phone plugged into the device directly? Or into home wiring?
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newmex999
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Joined: Mar 08, 2005
Posts: 72

PostPosted: Wed Jul 05, 2006 11:38 am    Post subject: Reply with quote Back to top

Plugged into house wiring. So I will unplug house wiring when I get home and just connect phone directly to Vonage adapter.

How about latency issues?

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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Wed Jul 05, 2006 11:42 am    Post subject: Reply with quote Back to top

Run the Voip test on this site (top right of page) and post your results here when you can.

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vicflo
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Joined: Jul 04, 2006
Posts: 5

PostPosted: Wed Jul 05, 2006 12:13 pm    Post subject: Try some other things. Reply with quote Back to top

Even if you have great speeds there may be packet loss that could be causing your choppy audio. You can do a "ping -t" or one of the many online ping tests to see if you are losing any packets or if you have high latency.

Another reason could be heat. If your device is somehow blocked from normal airflow it can also cause choppy audio also.
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hourglass
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Joined: Jul 05, 2006
Posts: 2

PostPosted: Wed Jul 05, 2006 1:56 pm    Post subject: choppy audio, echo dropped calls Reply with quote Back to top

I have had Vonage since April 06 and have had bad connections the entire time. I have switched phones, changed bandwidth saver settings, (from highest to lowest with no noticable change), separated the cable modem and Voip router buy 6 feet, plugged the phone directly into the Voip router, and still experience terrible to no voice quality on both ends. Several calls with Vonage CS and Comcast CS have given me no real help. Just the expected speed checks, traceroutes, and the "it must be the other guys problem" solution. Comcast CS will be here tomorrow to check my service.

Currently my setup is
SB 5100 modem-->
LinksysRTP 300-->
CPU
No wireless devices are in the same room as the computer.
I ran the updated Voip speed test and have all green #s
6.12 down
367 up
QOS 96%
Jitter 4
packet loss 0
Any thing you can think of would be greatly appreciated before I set this entire set up on fire.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Jul 05, 2006 3:31 pm    Post subject: Reply with quote Back to top

To any of the people experiencing Comcast probs... how is your TV signal? Fuzzy? Lines going through the picture? There's a modem access screen, but I don't recall the specific address. I believe it's http://192.168.100.1/

I don't deal with residential cable internet too often.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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newmex999
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Joined: Mar 08, 2005
Posts: 72

PostPosted: Wed Jul 05, 2006 11:29 pm    Post subject: Reply with quote Back to top

NavyDavy2001 Here is results of my Voip test

Speed test statistics
---------------------
Download speed: 7175120 bps
Upload speed: 682568 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 75 ms
Average download pause: 2 ms
Minimum round trip time to server: 71 ms
Average round trip time to server: 132 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.1 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %

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