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Druka
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Joined: Jul 04, 2006
Posts: 2

PostPosted: Tue Jul 04, 2006 6:45 pm    Post subject: RTP300 Configuration Problem Reply with quote Back to top

Hi All,

If anyone can solve my problem it will be great.

I was using Vonage Voip for 2 months without problems. I had to format my system for some reason, i did and now i have problems configuring my RTP300.

Since i started from scratch, i tried the Instruction set B in the setup. RTP300 is not recognized. I am able to log into 192.168.15.1 and am also able to make changes. Whatever changes I make is going useless.

NO INTERNET or PHONE thru the router. I get internet wheni directly plug my modem to the comp. I USE WINDOWS XP PRO.

I tired powering off the MODEM, router for more 10 minutes. I also did a had reset to my router. Then serially i switched ON MODEM, ROUTER and my system. no use.

The bottom line is I am not getting either internet or dial-tone in my phone.

IF anyone can suggest anything, i will be thankful to you.


Druka
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shamoo
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Joined: Jul 03, 2006
Posts: 30

PostPosted: Tue Jul 04, 2006 10:27 pm    Post subject: Re: RTP300 Configuration Problem Reply with quote Back to top

Hopefully I can be of some help. I can tell you exactly what the service agents on the phone will tell you to do.

First you have to tell us your network setup exactly. Is it a cable modem? DSL? You sure you have the ethernet cable going into the Internet port of the RTP300 and another ethernet cable FROM one of the 4 available ethernet ports on the router to your computer?

Turn everything off (computer on is fine). Turn on only the modem (assuming it's cable). Wait until all the possible lights turn on. Plug in the RTP300. Wait for about 30 seconds to a minute. Log into 192.168.15.1 (admin/admin).

Go to the Status Link and see if you get an IP address. If not, try a factory router/voice reset. Go to Administration, then to Factory Defaults. Click yes on both radio buttons.

It may ask for another username/password. Username = user. Password = tivonpw. Let it reset. Power cycle again and see if you get an IP address. If you do, then you're good. You will probably get a dial tone within seconds. If not, you may need to do a MAC clone. Go to MAC Address Clone and click on Clone and save it. Power cycle again. Check the status to see if you have an IP address.

If not, you may have DSL, a static IP, or your device may be defective. Call Customer Care and they will check for you and perhaps replace it for you.
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Druka
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Joined: Jul 04, 2006
Posts: 2

PostPosted: Tue Jul 04, 2006 11:48 pm    Post subject: Reply with quote Back to top

Thank u very much for ur quick reply.

Sorry for forgetting to mention Eek Eek Eek

I have DSL, will the above procedure work or tis a different set.

Druka
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shamoo
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Joined: Jul 03, 2006
Posts: 30

PostPosted: Tue Jul 04, 2006 11:58 pm    Post subject: Reply with quote Back to top

Druka wrote:
Thank u very much for ur quick reply.

Sorry for forgetting to mention Eek Eek Eek

I have DSL, will the above procedure work or tis a different set.

Druka


Ahh, DSL. Yes, a little different. Note that when you did that hard reset, it probably wiped out the DSL authentication within the router. Eek

First make sure you know what type of connection your DSL provider is using. Static IP? PPPoE? Something else? Do you remember ever logging into your RTP300 router and changing any settings?

1. Connect everything up as normal. DSL modem to RTP300 to computer.
2. Make sure your computer is set on DHCP (Obtain an IP automatically). It probably is since you're able to log into the router and ping it. That's a good sign, that your DSL provider is either on PPPoE or even bridged to use DHCP (which is probably not the case since it didn't work when you tried it). DHCP is setting it up like my above post.
3. Open an internet browser and type 192.168.15.1 into the address bar. Username/password is "admin"/"admin". Once you log in, the first screen you encounter is the setup screen.
4. If your DSL service requires a PPPoE authentication with a username and password, drop down the little menu where it currently says "Obtain and IP automatically" and choose "PPPoE". The screen changes a little. Enter the username/password provided by your DSL provider. If you don't know it, you will have to call them up.
5. If your DSL provider has a static IP (which I doubt in your case). Hell, who is your provider? I might know. If it is static, choose static from the drop down menu and put in the IP addresses as the DSL provider provided you with.
6. Click on save settings on the bottom. It may ask you to reboot. Click yes if it does.
7. Check status on the router and see if you get an IP address. Check to see if it shows "Connected." If it does, then you're good to go. If not, try a power cycle. Unplug the power from both modem and RTP300. Power on modem, wait. Power on RTP300. Does it show connected? If it still doesn't work, you A) have the wrong username/password B) have a bad RTP300 or C) your ISP is down.

Try that.
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