Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
otr
New Forum Member
New Forum Member


Joined: Jul 04, 2006
Posts: 1

PostPosted: Tue Jul 04, 2006 1:18 pm    Post subject: I've had vonage for a while but never established service Reply with quote Back to top

I've had Vonage for a while and have never established service, despite many hours with front-line customer service (much of it on hold, of course). I've never gotten beyond the basics with support (I can't stomach any more "Is your ethernet plugged into the right place? Are you using the right power cord? Unplug, reboot, unplug, reboot, ....). Hopefully someone here can help.

Here are the details, formatted as suggested by the moderator.
1. Location: Atlanta, GA
2. Comcast cable
3. Upload: 356 kbps, Download: 6.29 Mbps
4. Modem: RCA, DCM 315
5. Vonage: VTech IP 8100-2
6. Network setup: Modem --> VTech --> PC/Mac (I have a US Robotics wireless router, but I'm trying directly with modem to eliminate that variable. Router is completely unplugged. Same result with or without router.)
7. Issue: no service. I can access the Internet through the VTech device (i.e., I get a valid IP address and connectivity is fine). The activity log on the VTech displays the following:

Received SYSTEM_EWAN_UP
Received PROV_START
Received VOICE_TELEPHONY_SRVC_UNAVAIL
Received PROV_ERROR

8. Voip test (this was ran as I was connected to Internet through VTech device):

Speed test statistics
---------------------
Download speed: 6290312 bps
Upload speed: 356936 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 43 ms
Average download pause: 3 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 118 ms

Voip test statistics
--------------------
Jitter: you --> server: 8.4 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9

Thanks,
Tim
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jul 04, 2006 5:06 pm    Post subject: Reply with quote Back to top

There's nothing in your test data and setup description that indicates that you should have a problem. You've done the right troubleshooting by eliminating your router and by testing through the Vonage device. I'm afraid that you still need help from Customer Service. You might try 888 250 1799. That should get you directly to Tier 2. Also take a look at this thread.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
bmetelsky
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 20, 2005
Posts: 39

PostPosted: Tue Jul 04, 2006 5:17 pm    Post subject: Reply with quote Back to top

Did you purchase the VTech from Vonage, a retailer, or used? I had some initial difficulty getting my VTech up and running, however, this was remedied by a call to customer service. They needed to provision my VTech on a different server. Not sure what that means, but it worked and I have had no issues since.
View user's profile Send private message
shamoo
Vonage Forum Junior
Vonage Forum Junior


Joined: Jul 03, 2006
Posts: 30

PostPosted: Tue Jul 04, 2006 11:28 pm    Post subject: Reply with quote Back to top

I noticed that you have Comcast Cable. In many areas, Comcast requires the use of a MAC clone on the first device that it's attached to (if it's something different than what was there previously).

What you can try first before calling Customer Care is:
1. You know that your US Robotics wireless router worked previously, right? It was connected to your modem and your computer was connected to the router, right? That means Comcast recognized the MAC address of that router and it will have no problems recognizing it again.
2. Connect the network this way. Modem to US Robotics wireless router to Vtech 8100. Use your wireless router as a switch and connect your computer to it as well. (I'm assuming you know how to connect these)
3. Making sure everything is powered down, power on only the cable modem and wait until the necessary lights are on solid. Then power on your US Robotics wireless router. Give it about 30 seconds and then verify on your computer if you're able to obtain Internet connectivity.
4. When you are, plug in the Vtech 8100. The original message you were getting means that it isn't provisioning, or connecting with the Vonage configuration servers.

These are the steps that a competent Tier 2 agent would have you do. After that if it doesn't work, there are some technical adjustments made on their end to force a connection.

If THAT doesn't work, they may ask you to consolidate the connection and remove the US Robotics. They will ask you to power cycle everything again. If that doesn't work, they will have you log into the Vtech's configuration page (192.168.15.1, vtech/vtech) and try a factory reset. Power cycle again. Then log in to try a MAC clone. If that doesn't work, they may replace the device for you.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New brandioa11
New Today 11
Yesterday 11
Total 100950

Who Is On Site
Visitors 184
Members 0
Total 184


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.82 Seconds and 365 Pages In The Last 60 Seconds
The Vonage VoIP Forum