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Vtrlwolf
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Joined: Jun 04, 2006
Posts: 3

PostPosted: Mon Jul 03, 2006 8:05 pm    Post subject: Calls fade in and out Reply with quote Back to top

Hello,
lately when placing calls the party i'm calling says that i fade in and out and at other times they cannot hear me at all. Comcast was out here yesterday and they said all my line levels look good...I was wondering if anyone here had some suggestions for me to try...

ISP - Comcast (Massachusetts)
Router: Linksys BEFSR41
Cable Modem: Surfboard SB5100
Phone Adapter: Linksys PAP2

I've tried to run the VIoP test a few times and it keeps saying unable to preform test I've tried a few other line tests and back with little (<5% PL) or none at all...So i'm a litle boggled at the QoS #...

Speed test statistics
---------------------
Download speed: 14683168 bps
Upload speed: 331448 bps
Quality of service: 32 %
Download test type: socket
Upload test type: socket
Maximum download pause: 66 ms
Average download pause: 2 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 28 ms

Voip test statistics
--------------------
Jitter: you --> server: - ms
Jitter: server --> you: - ms
Packet loss: you --> server: - %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 100.0 %
Number of supported Voip lines: 4
Estimated MOS score: --

Thanks in advance for any help ...
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Mon Jul 03, 2006 9:18 pm    Post subject: Reply with quote Back to top

Try the test at testyourvoip.com (preserving sound quality to Boston).

You may also want to post your browser, OS and Java version so that the site test can be debugged. You may also want to click on the detailed information link on the advanced tab.

Also, check out this thread from MA Comcast users reporting similar problems: http://www.vonage-forum.com/ftopic14073.html

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shamoo
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Posts: 30

PostPosted: Mon Jul 03, 2006 9:24 pm    Post subject: Re: Calls fade in and out Reply with quote Back to top

Home wiring? Where is the phone plugged into?

For testing purposes, can you disable the built in firewall of your router? See if that resolves the issue. Also, does it affect inbound calls? Outbound calls? Both?
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Steve48
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PostPosted: Mon Jul 03, 2006 9:29 pm    Post subject: Re: Calls fade in and out Reply with quote Back to top

Vtrlwolf wrote:

Voip test statistics
--------------------
Jitter: you --> server: - ms
Jitter: server --> you: - ms
Packet loss: you --> server: - %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 100.0 %
Number of supported Voip lines: 4
Estimated MOS score: --

Thanks in advance for any help ...


Those are weird looking Voip statistics. No number for packet loss you to server, no number for MOS score, and 100% packets out of order. All that with no discards! If you have the test number (given, I think, on the speed tab) you might want to post this in the ongoing New Voip Test thread at the top of the forum.

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Steve Gray
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Vtrlwolf
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Joined: Jun 04, 2006
Posts: 3

PostPosted: Tue Jul 04, 2006 6:46 am    Post subject: Reply with quote Back to top

scerruti wrote:
Try the test at testyourvoip.com (preserving sound quality to Boston).


here is the results from that site Scerruti...



scerruti wrote:
You may also want to post your browser, OS and Java version so that the site test can be debugged.


MyVoIPSpeed (tm) 6.1a NOC Professional - http://www.myspeed.com - © 1999-2006 Visualware
java=Sun Microsystems Inc. Java 1.5.0_07
client=Windows XP 5.1 x86
url=http://205.234.111.151/
server=Visualware MyVoIPSpeed Server NOC Edition 6.1a
SID=null
Beginning test, ip=205.234.111.151
The voice-over-IP test server could not be found.
I tried running it on both IE 6.0 as well as Firefox 1.5

shamoo wrote:
Home wiring? Where is the phone plugged into?
For testing purposes, can you disable the built in firewall of your router? See if that resolves the issue. Also, does it affect inbound calls? Outbound calls? Both?


Phone > PAP2 > Router (total cable distance 3ft.) even swapped in a brand new cable.

I tried both connected to router as well as directly from the modem > pc to test with the same results. I disabled everything on my side before testing. It only seems to be affectng outbund calls...

thanks again for taing the time to help me diagnose this...


Last edited by Vtrlwolf on Tue Jul 04, 2006 9:19 am; edited 1 time in total
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Steve48
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Posts: 4777

PostPosted: Tue Jul 04, 2006 8:26 am    Post subject: Reply with quote Back to top

Your test scores are great. How about the phone itself? Any possibility of a problem there? Is it a cordless? If so, is your router a wireless?

How often does this happen? If it's infrequent, it would be good to try to get a test right after it occurs. Do you hear any problems on your end?

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Orlando, FL
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Vtrlwolf
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Joined: Jun 04, 2006
Posts: 3

PostPosted: Tue Jul 04, 2006 9:29 am    Post subject: Reply with quote Back to top

Thanks Steve48,

I'd say if i'm on the phone for an hour it happens maybe 2x, and the person i'm calling says i fade for 5-10 seconds. The only time i hear a problem is when my phone is about to change channels. It will fade for a second the phone will beep indicating channel change then crystal clear again.

The phone is not that old it's a Panasonic 2.4ghz Digital model KX -TG2216. I read a few other threads about the 2.4 and it seems to affect wireless networks more then hardwired.

The router is not wireless, distance from modem / phone adapter > phone base is about 3 feet.
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Steve48
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PostPosted: Tue Jul 04, 2006 10:49 am    Post subject: Reply with quote Back to top

The cordless should be OK since you don't have wireless. Nevertheless, if you can try a simple corded phone for a few calls it would eliminate the phone as a candidate villain.

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Steve Gray
Orlando, FL
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sdstuckey
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Joined: Jun 21, 2004
Posts: 52

PostPosted: Tue Jul 04, 2006 6:18 pm    Post subject: Reply with quote Back to top

Early on in my Vonage career my vt1000 had al kinds of weird problems.

My test scores were great - everything looked fine but yet my calls experienced cutout, fades and drops.

Finally as a last resort Vonage sent me a new adapter and viola! Everything was fine.

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