dead MTA - what next?

Posts: 4 · New Forum Member Joined: Jul 01, 2006 Posts: 4

I'm looking for some advice.

I've been a happy Vonage customer for about 2 years. Unfortunately I got flooded and my VT1005 was underwater for a while... while plugged in. Now the thing is toast.

The Vonage tech guy suggested that I just cancel my account and sign up again to get a new unit. Obviously I don't want to pay for one if I don't have to, but does that make any sense? I can't believe he even suggested it.

Assuming I don't cancel and sign up again (I honestly don't mind buying a new unit since it wasn't Vonage's fault), what are my options? I know I can't buy a telephone adapter that's been registered already, but can I buy a new one from anywhere I want?

Anyone been in this boat before? What would you guys do?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Buy one at any retail store and register the MAC with Vonage. It's best if the package specifies that it's for Vonage. There have been issues from time to time with units sold at retail that were not in Vonage's data base and were not accepted. Also, try to deal with a retailer who will allow you to return the unit if you can't get it registered with Vonage.

The alternative is to simply buy one from Vonage. I don't know why the tech didn't suggest that.

Posts: 9 · Posted: Sun Jul 02, 2006 8:29 am Post subject:

I was in that boat about a month ago. I drove over to Staples and bought a PAP2. After connecting it and setting the IP address, gateway, and so on I registered it by using the link on Vonage's home page. Total down time was no more than an hour.

I also noticed that the PAP2 has, to my ear, better audio quality than the VT1005.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Keep in mind, though, that you have to have a router to use the PAP2 and continue to use your computer.

Posts: 4 · New Forum Member Joined: Jul 01, 2006 Posts: 4

Thanks for the advice. I'll pick up a pap2 and see how it goes.

Posts: 4 · New Forum Member Joined: Jul 01, 2006 Posts: 4

thanks again to everyone. I picked up a pap2 (compusa was $10 cheaper than anyone else) and activated via the web.

Anyone else who's in the same boat needs to ignore the packaged materials that say that existing customers who are activating a new device must call customer service. That stuff must have been printed before the web app could handle this situation.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

So how is it working? How was the online registration experience?

Posts: 4 · New Forum Member Joined: Jul 01, 2006 Posts: 4

Whoops, sorry for the late response.

Online registration was a snap. I was up and running in about 10 minutes.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Terrific. Thanks for the feedback.