Wanna get vonage but my new comcast broadband...

Posts: 49 · Posted: Sat Jul 01, 2006 1:51 pm Post subject: Run IPCHICKEN & Email me.

I also have DOD TS Clearance.

You may take a screen print and email to me.

When you have PingPlotter results (about 15 minutes worth), press the ALT key and hold it down and press PRTSCRN.

Then open MS Paint from accessories, click Edit/Paste.

Save the file and send it as an attachment.

It will give me a good idea as to whether there is a problem w/your ISP in your area.

Comcast is spending millions to update servers and may be experiencing a problem in your area.

I will also check with them.

I can evaluate results and I can give you my Vonage number if you want to speak to me.

But it must be in confidence.

I will be implementing a CHAT on my new website I just started yesterday w/approval of Comcast legal Dept. www.comcastcustomer.com.

I will be completely disabled soon with time on my hands until Feb 2007.

Vonage will not let me help customers. But, I have a lot of knowledge to share which I will at no charge.

Regards

Posts: 49 · Posted: Sat Jul 01, 2006 2:09 pm Post subject: Your Network Analysis

Sorry, the comment about the SB4100 was directed to ArcKing.

I have reviewed my own ping plot to your IP address and have found the following...

Review of your Ping Plot

68.86.208.29 - po90-ar01.401nbroadst.pa.panjde.comcast.net Experiencing 8-40% packet loss with up to 270ms latency(delay).

That will contribute to Voip problems, not so much surfing the web. But while surfing the web you may have to refresh the page if you get a Page Not Found or DNS Error.

The same network node is spiking up to 310 ms latency.

That would not contribute to the problem of having to reboot the modem (SB5120) frequently.

My first suggestion...

See if you have any cable TV splitters. Please check every one of them.

If they indicate 5-900Mhz, replace them w/splitters from Home Depot or Radio Shack with splitters rated for 5-2000(or over) Mhz. You may be losing sync because of splitter loss or signal loss in your cable tv wires.

Regards

Posts: 1125 · Posted: Sat Jul 01, 2006 2:21 pm Post subject:

"I also have DOD TS Clearance."

If indeed you do, I know you remember the part where you were briefed about not talking about it.

Please refrain from speaking on that subject, especially in a public forum. You can be reported, ya know.

Thanks.

Posts: 15 · Vonage Forum Associate Joined: Jun 23, 2006 Posts: 15

Since I have satalite TV I have the broadband line going straight into the modem with no splitters.

Posts: 15 · Vonage Forum Associate Joined: Jun 23, 2006 Posts: 15

Comcast is sending someone out tomorrow to check the lines. they did a test (while I was on the phone with them) and found "significant packet loss." To be honest, the lady on the phone was very helpfull.

Only problem is that for them to come out tomorrow, it's an "all day ticket" meaning I have to take the entire day off of work.

Seems to me, the guy who installed the cable from Comcast should have checked the line first.