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DJWildBill
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Joined: Jun 19, 2006
Posts: 49
Location: Toms River, NJ USA

PostPosted: Sat Jul 01, 2006 1:51 pm    Post subject: Run IPCHICKEN & Email me. Reply with quote Back to top

I also have DOD TS Clearance.

You may take a screen print and email to me.

When you have PingPlotter results (about 15 minutes worth), press the ALT key and hold it down and press PRTSCRN.

Then open MS Paint from accessories, click Edit/Paste.

Save the file and send it as an attachment.

It will give me a good idea as to whether there is a problem w/your ISP in your area.

Comcast is spending millions to update servers and may be experiencing a problem in your area.

I will also check with them.

I can evaluate results and I can give you my Vonage number if you want to speak to me.

But it must be in confidence.

I will be implementing a CHAT on my new website I just started yesterday w/approval of Comcast legal Dept. www.comcastcustomer.com.

I will be completely disabled soon with time on my hands until Feb 2007.

Vonage will not let me help customers. But, I have a lot of knowledge to share which I will at no charge.

Regards

_________________
Wild Bill
Fired by Vonage Tier II Technical Support while on Disability
34 yrs. in networking
Currently Disabled, VOIP/SIP/RTP/TCP Specialist, one of Vonage's Millions of Customers
Yes, I pay for my Vonage service!
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DJWildBill
Full Forum Member
Full Forum Member


Joined: Jun 19, 2006
Posts: 49
Location: Toms River, NJ USA

PostPosted: Sat Jul 01, 2006 2:09 pm    Post subject: Your Network Analysis Reply with quote Back to top

Sorry, the comment about the SB4100 was directed to ArcKing.

I have reviewed my own ping plot to your IP address and have found the following...

Review of your Ping Plot

68.86.208.29 - po90-ar01.401nbroadst.pa.panjde.comcast.net Experiencing 8-40% packet loss with up to 270ms latency(delay).

That will contribute to Voip problems, not so much surfing the web. But while surfing the web you may have to refresh the page if you get a Page Not Found or DNS Error.

The same network node is spiking up to 310 ms latency.

That would not contribute to the problem of having to reboot the modem (SB5120) frequently.

My first suggestion...

See if you have any cable TV splitters. Please check every one of them.

If they indicate 5-900Mhz, replace them w/splitters from Home Depot or Radio Shack with splitters rated for 5-2000(or over) Mhz. You may be losing sync because of splitter loss or signal loss in your cable tv wires.

Regards

_________________
Wild Bill
Fired by Vonage Tier II Technical Support while on Disability
34 yrs. in networking
Currently Disabled, VOIP/SIP/RTP/TCP Specialist, one of Vonage's Millions of Customers
Yes, I pay for my Vonage service!
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Jul 01, 2006 2:21 pm    Post subject: Reply with quote Back to top

"I also have DOD TS Clearance."

If indeed you do, I know you remember the part where you were briefed about not talking about it.

Please refrain from speaking on that subject, especially in a public forum. You can be reported, ya know.

Thanks.

_________________
http://www.thejeffriestube.com
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beachtimko
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 23, 2006
Posts: 15

PostPosted: Sat Jul 01, 2006 2:21 pm    Post subject: Reply with quote Back to top

Since I have satalite TV I have the broadband line going straight into the modem with no splitters.
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beachtimko
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 23, 2006
Posts: 15

PostPosted: Sun Jul 02, 2006 11:03 am    Post subject: Reply with quote Back to top

Comcast is sending someone out tomorrow to check the lines. they did a test (while I was on the phone with them) and found "significant packet loss." To be honest, the lady on the phone was very helpfull.

Only problem is that for them to come out tomorrow, it's an "all day ticket" meaning I have to take the entire day off of work.

Seems to me, the guy who installed the cable from Comcast should have checked the line first.
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