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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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Nannyof8
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Joined: Nov 18, 2005
Posts: 51
Location: South Delta

PostPosted: Wed Jun 28, 2006 6:12 pm    Post subject: Vonage to Vonage-rings twice then dead line 778 ac Reply with quote Back to top

Hi everyone, advice please: Friend's adapter arrived Friday, it was connected and all seemed to be fine. She can phone out and receive calls from everyone but us. When I call her it rings twice and when she picks it up the line is dead same thing happens when she calls me, it rings twice I answer it and the line is blank, dead line. Now why is this happening it's just from her Vonage line to my Vonage line, both of us are on the 778 area code for Vancouver. All other calls to other friends on Vonage in New York and Seattle are fine, and all outgoing calls to Telus subscribers are fine. Have tried so many times to call tek support but it's just a hopeless situation, ALL numbers given to me end up at the same destination !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I would like a phone number which goes through to Canada Technical Care, without being rerouted to far and wide!!!!!!!!!!!! or at least New Jersey. Any help on this one appreciated. Thanks P.
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Thu Jun 29, 2006 9:43 pm    Post subject: Reply with quote Back to top

that is a very odd situation..

and as far as that Canadian Call Centre, I remember getting a 'vonage newsletter' a long while ago, and they said that all our calls would go to their *new* Mississauga office, but i have yet to hear of anyone getting to that office.. I wonder if we should e-mail pr@vonage.ca and customercare@vonage.ca and ask whats up with that supposed CDN call centre..

we've never had trouble calling another London ON Vonage number, or to someone we know in SC with Vonage, calls always go through..

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Nannyof8
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Joined: Nov 18, 2005
Posts: 51
Location: South Delta

PostPosted: Wed Aug 02, 2006 2:12 pm    Post subject: Reply with quote Back to top

dabones wrote:
that is a very odd situation..

and as far as that Canadian Call Centre, I remember getting a 'vonage newsletter' a long while ago, and they said that all our calls would go to their *new* Mississauga office, but i have yet to hear of anyone getting to that office.. I wonder if we should e-mail pr@vonage.ca and customercare@vonage.ca and ask whats up with that supposed CDN call centre..

we've never had trouble calling another London ON Vonage number, or to someone we know in SC with Vonage, calls always go through..


dabones: Hi, have phoned and phoned have emailed to your two suggestions for the past month, still no reply or response have just emailed them again today. Still unable to connect betwee 778 and 778 Vancouver area code, two rings then dead air. Call shows up on account and on call display, no other problems with anyone else. I would like to know if there is someone else in Vancouver or Delta who is using the 778 area code who I can call to see if it's the area code or a deeper problem between my friends number and mine, we live about 5 minutes from each other, this is so strange we just don't know what to do. Bottom line, we really need a phone system which works between our two numbers, any ideas, all other calls to my Vonage friends in the States are fine. Thanks for help. Pauline.
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dpatteng
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Joined: Feb 11, 2006
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PostPosted: Wed Aug 02, 2006 9:56 pm    Post subject: Reply with quote Back to top

Pauline, I'm having call quality issues with a friend too.
Outbound calls to anyone else but me are fine.
Calls to me are very poor, sounds like a robot talking.
In this case my friend has a 604 number, and I am 778.
Canadian customer care number in Mississauga is 877 272-0528.
So far they haven't been very helpful in suggesting possible problems.
They say that most often call quality to regular phones not Vonage to Vonage subscribers is a problem.
Else where on this forum if you read far enough back you will see that the uplink speed is often the culprit. If you are using a "lite" version (I'm on Shaw High Speed but my friend uses Lite Speed) then you might have to set your call quality to 30kbps (normal) or 50kbps (High) on the Features page, under Bandwidth saver option. Locally Shaw's Lite speed uplink is capped around 60kbps, so the default of 90 kbps is beyond the capability of the uplink to handle.
Try backing down one notch at a time, and then see if your calls are more successful.
I'd be happy to talk to you from Cloverdale.
Call my cell though, as I'm not at home at the moment.
778 835-8789
This is not an open invitation to all you lurkers btw, just Pauline please.
....Doug
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Nannyof8
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Joined: Nov 18, 2005
Posts: 51
Location: South Delta

PostPosted: Wed Aug 02, 2006 10:22 pm    Post subject: Reply with quote Back to top

dpatteng wrote:
Pauline, I'm having call quality issues with a friend too.
Outbound calls to anyone else but me are fine.
Calls to me are very poor, sounds like a robot talking.
In this case my friend has a 604 number, and I am 778.
Canadian customer care number in Mississauga is 877 272-0528.
So far they haven't been very helpful in suggesting possible problems.
They say that most often call quality to regular phones not Vonage to Vonage subscribers is a problem.
Else where on this forum if you read far enough back you will see that the uplink speed is often the culprit. If you are using a "lite" version (I'm on Shaw High Speed but my friend uses Lite Speed) then you might have to set your call quality to 30kbps (normal) or 50kbps (High) on the Features page, under Bandwidth saver option. Locally Shaw's Lite speed uplink is capped around 60kbps, so the default of 90 kbps is beyond the capability of the uplink to handle.
Try backing down one notch at a time, and then see if your calls are more successful.
I'd be happy to talk to you from Cloverdale.
Call my cell though, as I'm not at home at the moment.
778 835-8789
This is not an open invitation to all you lurkers btw, just Pauline please.
....Doug


Doug, thank you for advice; will print out your answer and pass it on to hubby for him to read. I will give it to my friend for them to adjust and read. Both of us are using DCCNET high speed and they say it's not their problem but a Vonage one, thanks for cell number will pass it on to hubby and see what he says re all the numbers you mention. I know 778 is a cell area code also and reaching her husbands cell 778 number is no problem for her, it's just her home Vonage line to my home Vonage line, just doesn't make any sense to us but it might be something very simple, but haven't had any suggestions or help from Vonage whatsoever, email or phone calls. Thanks again for taking the time to reply.
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Nannyof8
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Joined: Nov 18, 2005
Posts: 51
Location: South Delta

PostPosted: Fri Aug 18, 2006 4:52 pm    Post subject: Reply with quote Back to top

Hi Doug from Cloverdale and all tek support pros out there: Thanks for replying to our 778-778 area code and DCCNET connection difficulty. Well, the problem seems to have been solved. I called DCCNET again and told them the story and received a call back saying they were going to ENABLE PEER TO PEER connection between our two modems. Guess what! yes, it works now my friend and I can phone each other using 778 area code and both are using DCCNET at the same time. confusing to me, but something was activated at DCCNET'S end. Let's keep our fingers crossed that it will continue to work. OH Yes, and just read in the local paper that DCCNET(Delta Cable Co) HAS BEEN SOLD TO Persona Communications Corp. of Newfoundland, I wonder how that will affect our Vonage and cable, as we are in Delta, BC and they are in Newfoundland!!!
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