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bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20

joelmch Posted:
Hi Mamboking, I
was just wondering
about this. Were
you able to
resolve this by
...

In The Forum:
Vonage
Topic:
Uverse with Vonage and Airport extreme base station
On Dec 01, 2013 at 11:25:59


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bobdxb
Vonage Forum Associate
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Joined: Aug 15, 2006
Posts: 17

PostPosted: Wed Aug 16, 2006 5:00 am    Post subject: Reply with quote Back to top

yes i talked with the DIC ppl also and they said they are working on it, and its a problem at their end.

Lets hope they fix it soon.
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srmillar
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 14, 2006
Posts: 29

PostPosted: Wed Aug 16, 2006 5:23 am    Post subject: Reply with quote Back to top

bobdxb wrote:
yes i talked with the DIC ppl also and they said they are working on it, and its a problem at their end.

Lets hope they fix it soon.


I am not sure if they are fixing it for everyone or only those with public IP Addresses?

If they fix for everyone I think I will be asking for a refund of the 300Dhs I paid.

I cannot understand why it is taking them so long. I am an IT manager so I know it is a simple update to their router to open this up. Not sure why they are saying one or two days.

Rant over!!
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bobdxb
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 15, 2006
Posts: 17

PostPosted: Wed Aug 16, 2006 5:30 am    Post subject: Reply with quote Back to top

well the person i talked to said that to check in 2-3 hours if its not fixed then call him again but i cant check as i am in my office, so will just wait to get back home in the evening and hope for the best. Smile
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 7:39 am    Post subject: Reply with quote Back to top

yeah i'm going home soon fellas.. i'll let you know.. expect a post around 5:45
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 8:18 am    Post subject: Reply with quote Back to top

no dice.. still not working.
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Intrasemi
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 15, 2006
Posts: 24

PostPosted: Wed Aug 16, 2006 8:25 am    Post subject: Reply with quote Back to top

same here as well - absolutely nothing

Got the same story about the internet layers being changed and will be done in a couple of days

they also confirmed that Voip is not banned

I have switched to skype - but its not as flexible or versatile as Vonage as I am sure this community understand

I dont quite understand the folks who answer the phone - are they not supposed to be technical support?

I keep on being told that they will ask tech and ask them to give us a call - very strange I must admit

They take my number but never call back

Perhaps they have tiered levels of support. In any case, no one seems to be taking any responsibility for this

thanks
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 8:33 am    Post subject: Reply with quote Back to top

they definitely have tiered levels.. and among the tech support we speak with.. there are some that know whats going on.. and some that are completely clueless about anything Wink

i guess its a wait and see thing.
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srmillar
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 14, 2006
Posts: 29

PostPosted: Wed Aug 16, 2006 8:35 am    Post subject: Reply with quote Back to top

Intrasemi wrote:
same here as well - absolutely nothing

Got the same story about the internet layers being changed and will be done in a couple of days

they also confirmed that Voip is not banned

I have switched to skype - but its not as flexible or versatile as Vonage as I am sure this community understand

I dont quite understand the folks who answer the phone - are they not supposed to be technical support?

I keep on being told that they will ask tech and ask them to give us a call - very strange I must admit

They take my number but never call back

Perhaps they have tiered levels of support. In any case, no one seems to be taking any responsibility for this

thanks


Sorry to hear this guys - has anyone tried "escalating" the issue to the on duty supervisor. Unfortunately I am travelling at the moment and cant call them but it might be worth asking to speak to a supervisor - given we know Voip is legal
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leohmj
New Forum Member
New Forum Member


Joined: Aug 15, 2006
Posts: 3

PostPosted: Wed Aug 16, 2006 8:42 am    Post subject: Frustrated in the Marina Reply with quote Back to top

The DIC rep I spoke with this afternoon said that it is getting resolved and should be fixed by the end of the evening. I was a bit harsh with him and told him I will be calling back tomorrow morning or come there myself to have someone come fix this. I think we all pay enough money to the DIC (and Vonage) for this to not work. With all the expats in this area, the sense of urgency should have been better.

But thanks to all of you out there who have been keeping step by step updates on this frustrating situation. It makes be me feel better to know I am getting info from some technically savvy people. I just moved here 2 months ago and am very lost without my Vonage. Hopefully we all can be chatting away by tomorrow.
Very Happy
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 8:45 am    Post subject: Reply with quote Back to top

i have to say it is nice for everyone to be posting up on these forums.. everyone updating when they can, everyone adding some information when they can.

lets see who will be the first to make the "it's working" post Wink
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