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bobdxb
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Joined: Aug 15, 2006
Posts: 17

PostPosted: Wed Aug 16, 2006 5:00 am    Post subject: Reply with quote Back to top

yes i talked with the DIC ppl also and they said they are working on it, and its a problem at their end.

Lets hope they fix it soon.
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srmillar
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 14, 2006
Posts: 29

PostPosted: Wed Aug 16, 2006 5:23 am    Post subject: Reply with quote Back to top

bobdxb wrote:
yes i talked with the DIC ppl also and they said they are working on it, and its a problem at their end.

Lets hope they fix it soon.


I am not sure if they are fixing it for everyone or only those with public IP Addresses?

If they fix for everyone I think I will be asking for a refund of the 300Dhs I paid.

I cannot understand why it is taking them so long. I am an IT manager so I know it is a simple update to their router to open this up. Not sure why they are saying one or two days.

Rant over!!
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bobdxb
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Joined: Aug 15, 2006
Posts: 17

PostPosted: Wed Aug 16, 2006 5:30 am    Post subject: Reply with quote Back to top

well the person i talked to said that to check in 2-3 hours if its not fixed then call him again but i cant check as i am in my office, so will just wait to get back home in the evening and hope for the best. Smile
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jumanji
Vonage Forum Senior
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Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 7:39 am    Post subject: Reply with quote Back to top

yeah i'm going home soon fellas.. i'll let you know.. expect a post around 5:45
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jumanji
Vonage Forum Senior
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Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 8:18 am    Post subject: Reply with quote Back to top

no dice.. still not working.
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Intrasemi
Vonage Forum Associate
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Joined: Aug 15, 2006
Posts: 24

PostPosted: Wed Aug 16, 2006 8:25 am    Post subject: Reply with quote Back to top

same here as well - absolutely nothing

Got the same story about the internet layers being changed and will be done in a couple of days

they also confirmed that Voip is not banned

I have switched to skype - but its not as flexible or versatile as Vonage as I am sure this community understand

I dont quite understand the folks who answer the phone - are they not supposed to be technical support?

I keep on being told that they will ask tech and ask them to give us a call - very strange I must admit

They take my number but never call back

Perhaps they have tiered levels of support. In any case, no one seems to be taking any responsibility for this

thanks
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jumanji
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Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 8:33 am    Post subject: Reply with quote Back to top

they definitely have tiered levels.. and among the tech support we speak with.. there are some that know whats going on.. and some that are completely clueless about anything Wink

i guess its a wait and see thing.
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srmillar
Vonage Forum Junior
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Joined: Aug 14, 2006
Posts: 29

PostPosted: Wed Aug 16, 2006 8:35 am    Post subject: Reply with quote Back to top

Intrasemi wrote:
same here as well - absolutely nothing

Got the same story about the internet layers being changed and will be done in a couple of days

they also confirmed that Voip is not banned

I have switched to skype - but its not as flexible or versatile as Vonage as I am sure this community understand

I dont quite understand the folks who answer the phone - are they not supposed to be technical support?

I keep on being told that they will ask tech and ask them to give us a call - very strange I must admit

They take my number but never call back

Perhaps they have tiered levels of support. In any case, no one seems to be taking any responsibility for this

thanks


Sorry to hear this guys - has anyone tried "escalating" the issue to the on duty supervisor. Unfortunately I am travelling at the moment and cant call them but it might be worth asking to speak to a supervisor - given we know Voip is legal
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leohmj
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New Forum Member


Joined: Aug 15, 2006
Posts: 3

PostPosted: Wed Aug 16, 2006 8:42 am    Post subject: Frustrated in the Marina Reply with quote Back to top

The DIC rep I spoke with this afternoon said that it is getting resolved and should be fixed by the end of the evening. I was a bit harsh with him and told him I will be calling back tomorrow morning or come there myself to have someone come fix this. I think we all pay enough money to the DIC (and Vonage) for this to not work. With all the expats in this area, the sense of urgency should have been better.

But thanks to all of you out there who have been keeping step by step updates on this frustrating situation. It makes be me feel better to know I am getting info from some technically savvy people. I just moved here 2 months ago and am very lost without my Vonage. Hopefully we all can be chatting away by tomorrow.
Very Happy
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Wed Aug 16, 2006 8:45 am    Post subject: Reply with quote Back to top

i have to say it is nice for everyone to be posting up on these forums.. everyone updating when they can, everyone adding some information when they can.

lets see who will be the first to make the "it's working" post Wink
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