Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Mon Aug 14, 2006 11:47 am    Post subject: Reply with quote Back to top

hey moh.. i have internet access via DIC.. i currently live in the marina, and for some reason my Vonage went out today also..

i came home during lunch and saw the orange/yellow light.. and thought the internet was just out again (as usual!).. came home, and no luck still!

hopefully the service will start working soon.
View user's profile Send private message
Bullseye
New Forum Member
New Forum Member


Joined: Aug 15, 2006
Posts: 1

PostPosted: Mon Aug 14, 2006 11:22 pm    Post subject: No more VoIP at DMC / DIC as of 14 Aug Reply with quote Back to top

Oh well --- same thing happened. Yellow lights and no service. Guess DIC got wise and now they seem to be blocking the Voip ports. (You can access web sites just fine - but the ports seem to be blocked.) Upon asking, "they" say they are having trouble and are working on it. Yep. That's what I thought.
View user's profile Send private message
jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Tue Aug 15, 2006 12:07 am    Post subject: Reply with quote Back to top

well.. who knows, maybe it'll work.. but one things for sure.. skype still works from home.. so it can't be voip.. maybe they specifically targetted Vonage, or maybe it really is an issue like they say.

i hope it gets resolved..
View user's profile Send private message
srmillar
Vonage Forum Junior
Vonage Forum Junior


Joined: Aug 14, 2006
Posts: 29

PostPosted: Tue Aug 15, 2006 1:24 am    Post subject: Reply with quote Back to top

jumanji wrote:
well.. who knows, maybe it'll work.. but one things for sure.. skype still works from home.. so it can't be voip.. maybe they specifically targetted Vonage, or maybe it really is an issue like they say.

i hope it gets resolved..


I worked with both Vonage and DIC last night and it appears that (for the technical people out there) that DIC have blocked UDP ports 10,000-20,000. Basically this is what Vonage needs to place voice calls.

The DIC technician I spoke to advised that getting a Public IP Address will resolve this as they do not block any ports on these. I am in the process of applying and will post if it fixes it.

If not the only solution will be a VPN
View user's profile Send private message
MohThePro
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 14, 2006
Posts: 20

PostPosted: Tue Aug 15, 2006 3:36 am    Post subject: TECOM/DIC still claim "nothing is blocked" Reply with quote Back to top

I posted the following prior to reading srmillar's previous post:

I called DIC telecom support again today and questioned the guy if he knew anything at all about an possible port blocks applied recently. He gave me a speech (sounded like either he was reading from a paper or i was the 500th person for the day receiving the same talk) about how "to better serve our customers, we have recently upgraded our internet systems to regulate bandwith for subscribers....yadda yadda yadda" so i told him that had nothing to do with it, what i wanted to know was if ports were now blocked as part of that 'upgrade', he still insisted nothing should have changed, but did suggest that i wait another 24-48h before reacting as any 'temporary' glitches should be resolved by then. I told him i'd call back if things hadn't improved by then. So, bottom line: DIC's still confident they haven't done anything (or at least this is the impression i've gotten from the 3 tech support people i've spoken to), in light of that, i'll wait another 48h before attempting the following:
1) switching over to public IP service, if that doesn't work then option 2...
2) creating a VPN connection via my router to tunnel my Vonage connection

but for the next 24-48h i'm just gonna chill, and hopefully it'll fix itself *fingers crossed*

lemme know if u guys make progress
View user's profile Send private message
jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Tue Aug 15, 2006 4:12 am    Post subject: Reply with quote Back to top

Glad to see some people here.. if we switch to a public ip address as mohthepro has stated.. will this now cost us 300 a month, or is this a one time 300/- dhs fee?

i will let you guys know how things are holding up in the marina..
View user's profile Send private message
jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Tue Aug 15, 2006 4:15 am    Post subject: Reply with quote Back to top

ok.. so i take it this is 100% that udp ports are being blocked? still curious about the fees.. hope its a one time fee.

thanks
View user's profile Send private message
jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Tue Aug 15, 2006 6:00 am    Post subject: Reply with quote Back to top

Ok.. on the phone with DIC..

Guy said there is no blocks.. on the internet access.. however, i asked if he was referring to websites or port blocking.. he did say that there could be port blocking, but unfortunately.. he didn't know which ports were/could be blocked.. and that i would need to leave my number for a tech to get back to me..

i asked him about the public ip.. and he said that i could get this service and any ports that were blocked would no longer be blocked.. the cost is a one time 300/- dhs installation fee.

i'm still giving it some time before i resort to this..

let me know how things go wtih you.
View user's profile Send private message
MohThePro
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 14, 2006
Posts: 20

PostPosted: Tue Aug 15, 2006 7:54 am    Post subject: Applied for Public IP, awaiting amendment Reply with quote Back to top

I prioritized this issue and went to the DIC office today to apply for a public IP address (as posted before by others, the information is correct it is a 300dhs one time fee). The guy there said I'll be contacted within 48h by their tech department and they'll instruct me on how to change my router/comp settings. I'm awaiting the amendment to my IP services before I can conclude if this will resolve the Vonage connectivity issue, until then, there's not much else I can do. Whether it works or not, either way you guys will hear from me in the next couple of days... Cool
View user's profile Send private message
jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Tue Aug 15, 2006 7:55 am    Post subject: Reply with quote Back to top

posting again.. called DIC to get more information about the public ip.. he says that it takes about 3-5 business days in order to set up.. but he said not to worry.. they're "re-aligning" some ports/internet traffic so that we are guaranteed the speed we pay for (i.e. if you get 512k you will really get 512k). everything should be finished by tonight.. into tomorrow.. so if there is an issue still tomorrow.. to give us a call back and file a complaint. i didn't want to come right out and say my issue was in regards to VOIP.. but i did anyway.. and he started laughing and said "don't worry.. it should be working by tomorrow"

anyhow.. i guess we'll find out for sure.. any updates/additional information from anyone else?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New DMondalmi
New Today 0
Yesterday 8
Total 80808

Who Is On Site
Visitors 95
Members 1
Total 96


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.02
Change:   +0.17
Up to 15 Minute Delay

Site Search
 






†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.17 Seconds and 398 Pages In The Last 60 Seconds
The Vonage VoIP Forum