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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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vixen123
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 18, 2006
Posts: 11

PostPosted: Fri Aug 18, 2006 11:56 pm    Post subject: What to say when calling DIC? Reply with quote Back to top

Thanks Intrasemi for the TECOM number. I just called them and spoke to Prashant who said that Etisalat had blocked voice chatting and that it should be working again in a weeks time. He said that they will call all their customers when its up and running again - which i highly doubt.

I'll continue calling but I have one question -- what do you guys say when calling to complain? I said SKPE wasn't working ..and he agreed by saying "yea all voice chats aren't working". I was too scared to say "my Vonage isn't working"!!
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Sat Aug 19, 2006 12:17 am    Post subject: Reply with quote Back to top

vixen, just tell them openly that Vonage is not working.

this isn't the rest of the uae.. you are allowed to use Vonage, skype, yahoo, aim, msn voice.. etc.. there are no limitations here.

at least.. theres not supposed to be.. i called again this morning.. same ol' story.
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Intrasemi
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 15, 2006
Posts: 24

PostPosted: Sat Aug 19, 2006 4:25 am    Post subject: Reply with quote Back to top

thanks for updates folks

I called Tecom this morning. Its pretty obvious the customer reps are not clued up - or its the luck of the draw who you speak to.

I ended speaking to the shift supervisor who was equally frustrated with this this problem. However, he had no idea what was the cause of the block. This was a change in the story as previously they have blamed Etisalat

I told him it really was not a difficult problem to solve. They have Cisco based routers - and can immediately identify the source of the problem. They can even called Cisco in if they are stuck as I am sure their service level agreements have this built it. He laughed as this and it was clear they have not got a clue

In any case, he said there is some sort of letter today from their management in Gulf TImes. I haven't seen this yet - has anyone had chance to read this?

thanks
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Sat Aug 19, 2006 6:40 am    Post subject: Reply with quote Back to top

*yawn* quiet boring day
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BiteMeEIM
New Forum Member
New Forum Member


Joined: Aug 19, 2006
Posts: 6

PostPosted: Sat Aug 19, 2006 8:09 am    Post subject: The not-so free market economy of UAE Reply with quote Back to top

I have had much reassurance reading all the postings. Etisalat protects its monopoly, yet it lobbies other governments to open up theirs, so it may participate in providing services.

As of yesterday, I noticed that even Skype is blocked - operationally. I have a better idea, I think Etisalat should just block the entire Internet and force people to go back in time. They have practically most of it blocked now in form of censorship or port filtering. Who would think that the day has come when we are looking to more progressive countries like Bangladesh, India, Pakistan and Sri Lanka who allow Voip.

Shame on Etisalat and if you are an employee spying on this site (yes, they do), shame on you for supporting them. Keep the pressure on - for those of you in the non-DIC areas, please call Eitsalat at least once a day and complain about this issue. 800-
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ragga
Full Forum Member
Full Forum Member


Joined: Aug 16, 2006
Posts: 59

PostPosted: Sat Aug 19, 2006 10:30 am    Post subject: Reply with quote Back to top

I get this feeling that Tecom AND etisalat are just kind of waiting it out, to see if the complaints die down!

WE ARE IN A FREEZONE!!!!!!!!!!!!!!!!! UGH!
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Saqib
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 14, 2006
Posts: 10

PostPosted: Sat Aug 19, 2006 12:46 pm    Post subject: Keep up the pressure Reply with quote Back to top

Ring 390 5555 (DIC) every so often to keep up the pressure
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jumanji
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 14, 2006
Posts: 86

PostPosted: Sun Aug 20, 2006 12:13 am    Post subject: Reply with quote Back to top

someone should try calling.. i called this time and they wouldn't give me an update until i gave my customer info.

some lady gave the same b.s. story "it is under progress"
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ragga
Full Forum Member
Full Forum Member


Joined: Aug 16, 2006
Posts: 59

PostPosted: Sun Aug 20, 2006 12:16 am    Post subject: Reply with quote Back to top

calling now
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ragga
Full Forum Member
Full Forum Member


Joined: Aug 16, 2006
Posts: 59

PostPosted: Sun Aug 20, 2006 12:19 am    Post subject: Reply with quote Back to top

"Which villa #?"

I gave cluster #...

"Just hold on sir"

holding...

"thank you for holding, someone will call you back within 30 mins"


i will wait....
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