Vonage not active in Dubai, U.A.E. Probable ISP block.

Posts: 2 · New Forum Member Joined: Jul 08, 2006 Posts: 2

I am calling on the technical Guru's to help us. I was using Vonage for the last 2 months to talk to my kids every day in the US and it was really great Very Happy

and I am really upset now. Cry

I have spent some time with Vonage advanced technical support . They can see the phone adapter and reboot, but I belive that the ISP is blocking all traffic going to Vonage server ( or misleading the packet going to the Vonage server to register the phone adapter). Vonage can help by either offering another server(s) or a mechanism to stop the ISP from doing this, I know tens of people who will quit Vonage if they can not solve this issue soon. I will also disconnect Vonage at home in the US. The ISP did not block Voip otherwise Skype will not work ( Skype is still working). They blocked specifically Vonage
Can you please give more step by step details on VPN. I believe that this will work, if we manage to allow the phone adapter communicate through VPN, please help

Posts: 12 · Vonage Forum Associate Joined: Jul 08, 2006 Posts: 12

scribblex wrote:

yeah its definite, its not working, its only active around new dubai, thats like sheikh zayed road and places, where dubai internet city is providing the service..pretty weird huh! living in the same country, infact same city with different rules! solutions..none as yet.. Sad

Hi, did any one find a solution ? Oh, its working in in new dubai, its really weired, we are paying same amount for internet, but we dont get, but people at new dubai get?

Please let me know if any other alternative service is there.

bobcat.

Posts: 12 · Vonage Forum Associate Joined: Jul 05, 2006 Posts: 12

it seems Vonage is not intrested to solve the problem of customer in Dubai, as per Vonage tech support they dont offer support for Dubai, so i doubt that Vonage will solve the problem.

If Vonage would like they can solve the problem by changing the UTB ports, as there are many ports avaible but that means extra config for Vonage which seems they dont want to bother with.

So only solution as of now is use skype computer to computer.

Posts: 12 · Vonage Forum Associate Joined: Jul 05, 2006 Posts: 12

The service may work in new dubai as there service is provdied by Dubai Internet city where Voip is not blocked.

May be when Vonage will actually loose the customers in dubai / UAE and that will effect in there sales figures then they will wake up to this to change the UTB ports.

May be when all of us in dubai / UAE woudl presusre Vonage to change the ports then they may do it or else when we disconnect the service then they may change the ports but by that time will be too late as then when UAE service provider will re open the ports they woudl have launched there own Voip service by beg 2007.

I have 5 Vonage nos and i shall be sending all of them back and getting the service discoonected if tehy dont act fast.

Posts: 12 · Vonage Forum Associate Joined: Jul 08, 2006 Posts: 12

varora1 wrote:

it seems Vonage is not intrested to solve the problem of customer in Dubai, as per Vonage tech support they dont offer support for Dubai, so i doubt that Vonage will solve the problem.

If Vonage would like they can solve the problem by changing the UTB ports, as there are many ports avaible but that means extra config for Vonage which seems they dont want to bother with.

So only solution as of now is use skype computer to computer.

Hi varora1,

I tried to download skype but I couldn't download that , ISP blocked it too. Can you please advise me from which site I download skype? Hope you can help me.

Thank you.
bobcat.

Posts: 12 · Vonage Forum Associate Joined: Jul 08, 2006 Posts: 12

varora1 wrote:

The service may work in new dubai as there service is provdied by Dubai Internet city where Voip is not blocked.

May be when Vonage will actually loose the customers in dubai / UAE and that will effect in there sales figures then they will wake up to this to change the UTB ports.

May be when all of us in dubai / UAE woudl presusre Vonage to change the ports then they may do it or else when we disconnect the service then they may change the ports but by that time will be too late as then when UAE service provider will re open the ports they woudl have launched there own Voip service by beg 2007.

I have 5 Vonage nos and i shall be sending all of them back and getting the service discoonected if tehy dont act fast.

Yeah, I too have to disconnect vanage if they didnt act fast to do something for us to use their service. Why do we have to pay everymonth when we couldnt use Vonage?

Vonage does not respond to emails. When we call their customer service, they have a readymade answer that they don't know.

bobcat.

Posts: 1715 · Posted: Wed Jul 12, 2006 1:30 pm Post subject: Re: where is vonage tech people

[quote="bobcat"]

varora1 wrote:

Yeah, I too have to disconnect vanage if they didnt act fast to do something for us to use their service. Why do we have to pay everymonth when we couldnt use Vonage?

Vonage makes it quite clear that they don't guarantee service outside of the USA (for that matter, they disclaim providing service in the USA) and you're on your own. It's illegal for Vonage to operate in a handful of countries because it puts the gov't owned telco at a disadvantage. There's only so much that Vonage can do. When you're in a foreign country, you may be a U.S. citizen, but the rules & laws of the USA stopped covering you once you stepped off US soil.

Posts: 12 · Vonage Forum Associate Joined: Jul 05, 2006 Posts: 12

search net for software download for bypassing proxy

Posts: 1715 · Posted: Thu Jul 13, 2006 12:05 am Post subject:

I don't think a simple proxy will work for Voip. You'll need to do a VPN or SSH tunnel.

Posts: 2251 · Posted: Thu Jul 13, 2006 12:32 am Post subject:

VonageTPA wrote:

I don't think a simple proxy will work for Voip. You'll need to do a VPN or SSH tunnel.

Hey VonageTPA:

Understanding what a VPN is.

And I am understanding what SSH is (although most others might not, or even have access to it, as I understand it)...

But what is SSH tunnel?