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nagoh_se
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Joined: Jun 27, 2006
Posts: 2

PostPosted: Tue Jun 27, 2006 8:17 pm    Post subject: Vonage Phone service disconnects regularly. Reply with quote Back to top

Problem:I will be talking to someone and then all of a sudden I hear a click and the the phone is dead. I try to redial and then I get a busy signal(this can occur for up to 5 minutes). I first thought it was my wireless router, however I have replaced it 3 times and it still does the same thing. Then I replaced my cordless phone, with a standard phone, same thing. Fortunately the new wireless router I purchased has better options for logging issues, and it shows a specific message on the router, that corresponds everytime to the disconnect on the phone.

Drop illegal TCP packet from WAN (src:64.92.169.193), however the IP address is different most of the time.

I tried to search the internet for the IP's, but it becomes convoluded quite quickly, and never says who owns the IP. My thoughts are while I am connected, Vonage is sending a conflicting packet, and is causing the router to crash.

I hope someone can help, because I called tech support, and they were unable to help. I have been a Vonage customer for almost 2yrs now and just since May this has started occurring. I guess if it doesnt get resolved I will just have to try someone new like SunRocket.

Thanks,

Stan
----------------------------------------------------
Additional Information:
Broadband Information:Austin, Texas
Time Warner Cable (Cable Internet)
Time Warner's 60194E-AO2 Modem

Routers Used/Tested:
DLink DI-730 (current)
DLink DI-524

Vonage Equipment: RTP31P2

Network Setups Tried/Tested :
Cable -> Cable Modem -> RTP31P2 ->DI-730 (Current)
Cable -> Cable Modem -> DI-524 ->RTP31P2 ->

Speed Test:
Download 1,494,712 bps
Upload 358,248 bps
QOS 66%
RTT 2 ms
MaxPause 135 ms

Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 4 simultaneous high quality Vonage® Voip connections

Speed test statistics
---------------------
Download speed: 1494712 bps
Upload speed: 358248 bps
Quality of service: 66 %
Download test type: socket
Upload test type: socket
Maximum download pause: 135 ms
Average download pause: 20 ms
Minimum round trip time to server: 2 ms
Average round trip time to server: 2 ms

Voip test statistics
--------------------
Jitter: you --> server: 14.3 ms
Jitter: server --> you: 15.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 1.7 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.8[hr][hr]


Last edited by nagoh_se on Fri Jun 30, 2006 2:23 am; edited 1 time in total
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Jun 28, 2006 12:38 am    Post subject: Reply with quote Back to top

Try posting the information in the sticky note in the forum to help us diagnose your problem.

See this link:
http://www.vonage-forum.com/ftopic7191.html

There's a good chance that the problem you're experiencing is your connection and not Vonage-specific, so switching to another Voip provider will probably give you the exact same problems.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
pennystock
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 21, 2006
Posts: 13

PostPosted: Wed Jun 28, 2006 12:17 pm    Post subject: Re: Vonage Phone service disconnects regularly. Reply with quote Back to top

The illegal packet could be the end of the RTP stream... I would have them change the phone port
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nagoh_se
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New Forum Member


Joined: Jun 27, 2006
Posts: 2

PostPosted: Fri Jun 30, 2006 2:27 am    Post subject: Phone service disconnects regularly -Requested Info Added Reply with quote Back to top

I have added the requested information regarding my router, network, and broadband provider, in an attempt to make it easier to diagnose.
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