Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
nepa761
New Forum Member
New Forum Member


Joined: Jun 27, 2006
Posts: 8

PostPosted: Tue Jun 27, 2006 1:38 am    Post subject: Having dial tone and wireless problems with WRTP54G Reply with quote Back to top

1. Miramar, Florida USA

2. I have ComCast Cable Internet

3. My upload and download speeds according to the www.dslreports.com speed tests are:
download speed : 3681 kbps or 460.2 KB/sec.
upload speed : 360 kbps or 45 KB/sec.
and according the Voip Test here its:
My Results
Download 2,591,832 bps
Upload 369,008 bps
QOS 96%
RTT 50 ms
MaxPause 59 ms

4. Motorolla SBS5120 Cable Modem Surf Board

5. Linksys WRTP54G

6. The WRTP54G is connected to the Cable modem via Ethernet. Then the Cable Modem is connected to my PC via a USB Cable.

7. I just got the package I ordered from Vonage this morning. I took everything out and read the installation instructions and did as I was required. I was setting this thing up for my Mom who has no idea how to do it. Ok so when I'm done installing everything, I check everything out. I can surf the internet without a problem using the Internet Explorer Browser and Mozilla Firefox browser. I also tested the wireless function by connecting a Wireless-B device to the router which was a PlayStation Portable. Everything checked out fine and I was able to connect to the internet with my PSP. Next I check out to see if there is a dial tone, which there was. i do a test call, and it worked out good. I was all set.

However, after a while, the WRTP54G device didn't have the Phone 1 light on. I check for a dial tone and there is none, i also checked to see if it ws on Tone or Pulse and it was on Tone. Still no luck. However, I can still surf the web without a problem, so i figured that wasn't an internet connection problem. I then test out the wireless function again and try to connect to the internet using my PSP again. However this time when I try to connect with my PSP to the internet, it does not work. But the wireless light is on. All the meanwhile the Internet light is blinking. So I disconnect both my router and cable modem. I then connect the ethernet cable to the cable modem and to the blue ethernet port again. Then I plug in my cable modem to the electricity socket again to turn it on. Once allt he lights are lit up and stopped blinking, I plug in the router to the socket and the power light turns on, starts to blink, and then stops and its lit up. The wireless light turns on and is lit up. The internet ligth is on, and starts to blink rapidly like always.

Still no luck, the Phone 1 light is off, and I get no dial tone, and I still can't connect my PSP wirelessly like before. So I re-do the whole installation process about 3 times before giving up. I even left both cable modem and router off for about 10 minutes, and redid the installation procces but to not success. However, i can still surf the internet. What could the problem be?

Also, another problem. I noticed that the WRTP54G box didn't come with either a Blue Colored ethernet cable nor a setup disc for the router. I got over the no blue cable since I used the yellow one on the blue ethernet port. But without a setup disc, I could'nt access the setup menu for the router. So I look through the manual, and I see i need to type in the router's default Ip Address in my browser to access the Web-based utility for the router. I do so on both Mozilla Firefox and Internet Explorer browsers, with both browsers either re-directing me to an MSN search page(IE) or a "Firefox cannot establish a connection to the server at (IP address)"(Firefox). I tried to get rid of any dial up settings I had on both browsers or on my PC like the manual said, but I had none. Now I have no idea about what i should do. I'm hoping someone here can help me. Also, if it's of any use, I'm pretty sure I have a Dynamic IP because I think ComCast changes my IP at times.

Sorry for the long post but I was trying to be as detailed so i can get some help, I'm going crazy.
View user's profile Send private message
nepa761
New Forum Member
New Forum Member


Joined: Jun 27, 2006
Posts: 8

PostPosted: Tue Jun 27, 2006 2:08 am    Post subject: Reply with quote Back to top

Oh wow I just redid the whole installation process again for lliterally the 22nd time and this tim it worked. I am getting a wireless signal and a dial tone on my phone. I just hope this doesn't happen again but if it does, at least i know it can be rectified. However I still have the problem of not being able to access the Web based Utility by typing in the default IP address in the address bar of my browsers, since my box didn't come with a setup disc. What should I do for that matter?

EDIT:
Oh wow great, I just lost wireless signal again and I have no dial tone anymore. Anyone know why this keeps happening?
View user's profile Send private message
crafthall
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 5

PostPosted: Tue Jun 27, 2006 6:36 am    Post subject: Reply with quote Back to top

Let me get this straight...
You have your Router plugged in to the ethernet port on the Motorola CM and the PC plugged into the USB port of the same??
That's a big problem as you can only use one of those ports on the CM at a time The 5120 is a modem only not a modem/Router. The cable modem is only set up to recognize one MAC address from one of those ports at a time hence you may only use the USB OR ethernet port not both at once.
USB connections to your Cable Modem are not the greatest!
If the PC has an ethernet port I would use the second ethernet cable in the package to connect the PC to a hardwire port on the back of the WRTP54G router which is in turn connected to the 5120 modem with the first ethernet cable plugged between it's WAN port and the modem. If the PC has no ethernet card (or on-board ethernet) then I would purchase an inexpensive ethernet card and install it to the PC and make those connections.
The PC (on USB) is stealing the connection rights to the modem and the Router cannot make a connection to the modem.
I have this same set-up and it works great!
View user's profile Send private message
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Jun 27, 2006 10:26 am    Post subject: Reply with quote Back to top

Go Ethernet & ditch the USB connection. MUCH better performance & stability that way, and crafthall's right -- using both ethernet & USB ports on a cable modem is guaranteed to cause problems.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
View user's profile Send private message
crafthall
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 5

PostPosted: Tue Jun 27, 2006 1:46 pm    Post subject: Reply with quote Back to top

As an alternative to an ethernet card for the computer (if it has none) an inexpensive USB internet adapter that plugs into the computer's USB jack and has a standard RJ45 on it to plug the ethernet cable from the WRTP54G into would work (such as a Hawking HUF11).
They can be purchased for less than $20 at any online computer parts retailer.
I just saw mine floating around the workbench a day or so ago. Smile

Steve
View user's profile Send private message
nepa761
New Forum Member
New Forum Member


Joined: Jun 27, 2006
Posts: 8

PostPosted: Tue Jun 27, 2006 3:50 pm    Post subject: Reply with quote Back to top

All right thanks for the tip, Im gonna connect the wireless router to my cable modem like always, then an ethernet cable connected to the ethernet port 1 on my wireless router, to my PC's ethernet port. im gonna remove the USb cable thats connecting my PC and my cable modem. Im gonna do this right now and post the results.
View user's profile Send private message
nepa761
New Forum Member
New Forum Member


Joined: Jun 27, 2006
Posts: 8

PostPosted: Tue Jun 27, 2006 4:30 pm    Post subject: Reply with quote Back to top

Ok first of all, my package didn't come with 2 ethernet cables. It was supposedly to ocme with a yellow and blue ethernet cable. However, it only came with one, the yellow ethernet cable. Fortunately i had another ethernet cable as a backup. So this is what i did:
I connected my wireless router to my Cable modem via my own ethernet cable, even though it was supposed to be the blue ethernet cable that should have came with my package(but my ethernet cable works 100 percent). Next, I connect the yellow ethernet cable to the yellow Ethernet Port 1 on the wireless router, to my PC's ethernet port. So now my cable modem is connected to the wireless router via ethernet and my PC is connected to the wireless router via ethernet. I have removed the USB Cable connecting the cable modem to my PC.

Now I get a dial tone and wireless internet, but I can't access the internet on my computer. So in order to post here right now, i had to reconnect the USb Cable from my cable modem to my PC usb port. What am I to do now?
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jun 27, 2006 6:29 pm    Post subject: Reply with quote Back to top

It sounds as if you've got the right connections now. The next thing you have to do is go into to the network settings on your computer and set up the ethernet port to connect to the router. Right now it's set up to use the USB port.

One more caution. Don't use a 2.4 GHz cordless phone in your setup. That will cause problems with the wireless router.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
crafthall
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 5

PostPosted: Tue Jun 27, 2006 6:30 pm    Post subject: Reply with quote Back to top

A few details about the computer please? Operating system?

First off if it's an XP OS it should detect the connection automatically but you might have to go into Start> control panel> Network connections>New Connection Wizard and follow the prompts and as always a reboot is a good thing with Windows after you make changes. The computer still thinks it's using the USB port probably.
View user's profile Send private message
nepa761
New Forum Member
New Forum Member


Joined: Jun 27, 2006
Posts: 8

PostPosted: Tue Jun 27, 2006 7:25 pm    Post subject: Reply with quote Back to top

Argh I should have thought of that, I forgot when i setup the Modem, it was setup with the USb Cable. My PC Specs are:
Manufacturer:
Hewlett Packard
Processor:
Intel Pentium 4 CPU 3.20 GHz
Memory:
1GB RAM
Hard Drive:
200GB
Video Card:
Intel(R) 82915G/GV/910GL Express Chipset Family (Intel(R) 82915G/GV/910GL Express Chipset Controller)

All right I'm gonna try the network setup thing.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jimxe2
New Today 4
Yesterday 9
Total 99039

Who Is On Site
Visitors 134
Members 0
Total 134


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.89
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.77 Seconds and 475 Pages In The Last 60 Seconds
The Vonage VoIP Forum