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Im trying to add
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peterlee Posted:
Had a call from a
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rio
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HildBeft Posted:
You can recollect
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and open the
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The devices are
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Hi these are most
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Has anyone setup a
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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mmfalcon
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PostPosted: Mon Jun 26, 2006 11:27 pm    Post subject: SOHO Fax wiring setup with 2 voice lines Reply with quote Back to top

I have been unable to determine the correct wiring layout sequence for using a Fax machine for shared faxing with 2 Vonage voice lines. The Fax is not installed on a dedicated line. It must share one of the voice lines.

The overall system uses 2 separate Uniden UIP 1869V console phones. Each console has a unique built-in router and internal phone adapter. There are 2 RJ-11 line outputs on each console, however, only the line 1 jack on each phone console is actually live and available. The current wiring sequence is as follows:

1. Motorola 5100 Cable Modem (Optimum Online) w/ substantial bandwidth and speed
2. SonicWall SOHO3 Firewall Internet Security Device
3. Cisco Model 2050 24 port switch
4. Two Vonage lines w/ separate ethernet hard wired direct to WAN of each Uniden 1869V console
5. Vonage Call Hunting installed from line 1 to line 2 w/Voicemail back to line 1 phone console if both phones are not answered (in sequence).
6. Fax Machine (Panasonic KX-FHD331) hard wired from Phone 1 port of 2nd Uniden 1869V console.
7. Fax machine receives and transmits without any issues.

The problem arises when a regular call (no fax tone) is received and hunts to line 2 on the 2nd Uniden console. The 2nd phone console rings and, if unanswered promptly, after the set number of rings selected in the fax machine setup protocol, the fax machine automatically intercepts the call and the #2 phone console hangs up. This occurs even though no fax tone is actually present.

I had assumed that, in the absence of a fax tone, the unanswered regular call would be directed to the normal Voicemail in the Hunt sequence. This is not the result which is occurring.

I have also tried to insert a Command Communications ComSwitch 5500 to achieve the discrimination of the fax tone. I could not find a way to fit this "call direct" unit into the wiring diagram. When it was placed after the 2nd console and before the fax machine, no signal was transmitted through the Comswitch. A regular phone did not deliver a dial tone when connected to this device. Any suggestions on this configuration would be appreciated.

Does any one have any other wiring sequence which may achieve the desired result of either routing the unanswered call (which has hunted to line 2 on the 2nd console) to Voicemail or, directing the call to the fax machine only in the event that a fax tone is detected (after the designated number of rings).

For the record, each individual piece of equipment works very well and the phone QoS is excellent. The magic will be to identify the best and most efficient way to coordinate them in an orderly fashion and produce a proper result.
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Steve48
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PostPosted: Tue Jun 27, 2006 6:07 pm    Post subject: Reply with quote Back to top

Similar questions come up pretty frequently, and I'm afraid that you won't like the answer. Basically, what you want just isn't going to happen. Your wiring setup is fine, but there is no way to determine if a call is a fax call without answering it, and once that's done you can't undo it if it turns out to be a voice call.

Most of us who share voice and fax disable the fax automatic answering. To receive a fax we coordinate with the sender and enable the fax machine manually. It's not a good solution for many purposes, but not much else can be done without a dedicated fax line.

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Orlando, FL
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mmfalcon
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PostPosted: Wed Jun 28, 2006 8:57 am    Post subject: Reply with quote Back to top

Steve48,

Have you, or anyone else, tried the insertion of call director device into the chain? This would seem to be a potential solution, if the ring may be recognized throught the Vonage Uniden 1869V phone.
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Steve48
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PostPosted: Wed Jun 28, 2006 6:56 pm    Post subject: Reply with quote Back to top

I haven't seen any posts about that. If you have a device in mind, tell us how it works. I think a lot of people would like a solution to this problem, starting with me.

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mmfalcon
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PostPosted: Thu Jun 29, 2006 8:58 am    Post subject: Reply with quote Back to top

Steve48,

The device I have been using on my home Verizon landline service is called a ComSwitch CS7500. It is manufactured by Command Communications in Aurora Colorado. (www.commandcommunications.com). I purchased this device at Staples for about $90 a few years ago. The RJ-11 ports include a Line In, TAD (answering machine), Telephone, Fax, and Modem (Computer). The line in is direct from the wired wall RJ-11 jack. There are some other devices which have fewer ports and configurations.

At the risk of oversimplifying, the distribution is controlled by the the number rings allowed for each function. If the telephone is not answered in the designated number of rings, nor is a fax calling tone identified, the call is directed to the answering machine. This device also works fine with caller ID.

Since the device presently works with analog lines, I do not understand how I may configure it to receive the unanswered signal which has been passed through the Uniden 1869V (as an analog signal), to the CS 7500, if a fax calling tone is heard the call would be directed to the fax machine for processing, if no calling tone is identified the call would be forwarded to Vonage voicemail. This would be ideal.

The basic problem may, of course, be solved through subscription to an additional $10 dedicated Vonage fax line, however, the very few faxes received do not really justify this additional monthly expense.

Any thoughts?

MMFALCON
Upper Saddle River, NJ
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Jun 29, 2006 9:46 am    Post subject: Reply with quote Back to top

mmfalcon wrote:

At the risk of oversimplifying, the distribution is controlled by the the number rings allowed for each function. If the telephone is not answered in the designated number of rings, nor is a fax calling tone identified, the call is directed to the answering machine. This device also works fine with caller ID.

Since the device presently works with analog lines, I do not understand how I may configure it to receive the unanswered signal which has been passed through the Uniden 1869V (as an analog signal), to the CS 7500, if a fax calling tone is heard the call would be directed to the fax machine for processing, if no calling tone is identified the call would be forwarded to Vonage voicemail. This would be ideal.


I read the manual for this device. It specifically said that it picked up the phone to listen for the fax tones and was therefore not compatible with phone company provided voice mail.

I thought that on a standard line the fax detection tone (sometimes referred to as CNG - not to be confused with Voip Comfort Noise Generation) is available during the ringing without picking up the phone (and would be replicated by a Vonage adapter for a fax call).

But some products say differently:
Quote:
The FAX LineShare always answers incoming calls on the first ring, so that it can listen to the line and determine if the call is a fax call or voice call (this cannot be done without answering the line). While listening to the line, the FAX LineShare provides ringback to the caller, so they think the phone is still ringing. However, from the phone company's perspective, the call has already been answered. Because of this, telephone company Voice Mail will never see enough rings to pick up a call as unanswered, so calls will only go to Voice Mail when the phone line is busy. A local answering machine should be used to answer calls when no one is available to answer them personally.


After further research it appears as though the mechanism for answering is based around the practice of users not hitting send on their manual fax machines until after the call has been connected. This results in no CNG tones being available during call setup.

So, here is a good link (although Vonage does not offer distinctive ringing). http://faxswitch.com/phone_company_voice_mail.html

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