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ire
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PostPosted: Mon Jun 26, 2006 6:30 pm    Post subject: Unable to receive phone calls - Phone rings, nothing else Reply with quote Back to top

Hi there.

I just received my Vonage TA today - the Dlink VTA device. I plugged it in and was able to dial outbound calls without issue - sounds great, no problems.

However, when a call comes in, the phone rings (caller id is good) but when I pick it up, nothing. And the caller either gets disconnected and/or a fast busy. If I don't answer, it rings several times and that's it. The caller just gets silence. However, if I unplug the TA and dial my number, I do get my voicemail - but that's the only way

I am connected to the net via T1 - this is going through a Cisco 2621, I'm using NAT for it (I even did a global NAT mapping to the IP of the TA, no luck). I don't think that's the issue, but I could be wrong?

Any ideas? I am sitting on hold with Vonage tech support now, but I thought I'd do some digging.

Thanks in advance.
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ire
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PostPosted: Mon Jun 26, 2006 6:49 pm    Post subject: Reply with quote Back to top

Well, just an update - I spoke with a person at tech support who told me they are having issues and that they are working on them - so I guess it's a known issue.
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uhhsam
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PostPosted: Mon Jul 10, 2006 12:07 pm    Post subject: Reply with quote Back to top

i've been having the same problem with the same adapter.

i have cable internet and a linksys wrt54g router.

i've tried forwarding the ports to the adapter, no luck
i've even tried setting the adapter as a dmz, no luck
i've tried hooking the adapter directly up to the modem, no luck (and no internet, obviously)

the only thing i've read on any of the threads that seems like a possible issue is that it's a 2.4ghz phone, but if i am able to call out perfectly with it, how would the phone be a problem?
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Steve48
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Posts: 4777

PostPosted: Mon Jul 10, 2006 8:51 pm    Post subject: Reply with quote Back to top

You'd be amazed at the weird reports we've seen on the 2.4 GHz/wireless router issue. Rather than speculate, get a simple analog phone and plug it in. See if it cures the problem. Alternately, disable the wireless function on your WRT54G.

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