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greyvee
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PostPosted: Mon Jun 26, 2006 4:17 pm    Post subject: Poor Quality on calls from USA to UK England Reply with quote Back to top

I recently got Vonage to save on international calls, and have been regularly calling Manchester for 2 years on a normal landline through Qwest.

When getting Vonage I was rather impressed with the sound quality locally. Both the upstream/downstream quality is crystal clear and sounded basically like any normal landline.

But on Vonage calling to Manchester seems to change this. The quality is still crystal downstream (I can hear the person I'm calling perfectly) but my voice on their end sounds anywhere from normal, to tinny/hollow, or robotic. It seems to change depending on the time of day and I was curious if anyone knew whether or not Vonage sends their international calls over regular phone routing or through the internet to get it to a UK based Vonage switch.

Router logs indicate my Vonage phone still communicates with the same servers in NJ regardless of the destination of the call. I have tested the local quality pretty thoroughly and this pretty much rules out issues with my ISP... also considering i work for my local cable company my broadband is quite tweaked for performance.

Any input on this would be great.
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Steve48
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PostPosted: Mon Jun 26, 2006 8:31 pm    Post subject: Reply with quote Back to top

I don't know the answer to your question, but how does your uplink speed at the time of day when the trouble occurs compare to your uplink speed at other times? Heavy usage by other subscribers may be decreasing your uplink bandwidth during peak hours.

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DMS1
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PostPosted: Mon Jun 26, 2006 10:56 pm    Post subject: Reply with quote Back to top

I believe calls to the UK are terminated to a media gateway in the UK, rather than in the US. This is why they can offer free calling to the UK.
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greyvee
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PostPosted: Mon Jun 26, 2006 11:46 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
I don't know the answer to your question, but how does your uplink speed at the time of day when the trouble occurs compare to your uplink speed at other times? Heavy usage by other subscribers may be decreasing your uplink bandwidth during peak hours.


My upload speed is nearly constant at all times. I rarely ever have any latency or throughput issues on the internet. Since I am a part of the network I do technical support for I have been able to also take out any factors on the Headend such as CFC errors, upstream bandwidth, etc.

BTW speeds on my connection are a nearly constant 6M down/ 880K up, and extremely reliable

My best guess is the change exists on the Vonage network when they port it to the UK. It almost seems like the compression used to send it to the UK is different than here in the US, which to me would indicate a smaller pipeline --shrugs--
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Steve48
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PostPosted: Tue Jun 27, 2006 6:08 pm    Post subject: Reply with quote Back to top

You're probably right.

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anu73
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PostPosted: Sun Jul 02, 2006 2:52 am    Post subject: Reply with quote Back to top

Hi,

How do I dial the UK no. from US Vonage?

For example : +44 020 xxxx xxxx

Thanks
Anu.
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reebok
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PostPosted: Sun Jul 02, 2006 8:32 am    Post subject: Reply with quote Back to top

http://vonage.com/help.php?article=332

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DMS1
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PostPosted: Tue Jul 04, 2006 2:26 pm    Post subject: Reply with quote Back to top

anu73 wrote:
Hi,

How do I dial the UK no. from US Vonage?

For example : +44 020 xxxx xxxx

Thanks
Anu.

The same as you do from any phone in the world - replace the '+' with your country's international access code, which for the US is 011.

However, the number you have quoted is actually wrong since the leading '0' is dropped for international dialing. You will normally see UK numbers of this format quoted as something like:

020 xxxx xxxx
+44 20 xxxx xxxx (international)
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DMS1
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PostPosted: Tue Jul 04, 2006 4:11 pm    Post subject: Reply with quote Back to top

greyvee wrote:
My best guess is the change exists on the Vonage network when they port it to the UK. It almost seems like the compression used to send it to the UK is different than here in the US, which to me would indicate a smaller pipeline --shrugs--

Someone correct me if I'm wrong, but I think that once the call is established, the RTP data is routed directly from your adapter to the media gateway where it transitions to POTS, without going through a Vonage switch. Therefore, they would not be able to mess with the compression. Empirically, my family and I make many hours of calls to the UK each month and have never noticed any quality dropoff. I think it is much more likely an issue with your ISP having issues routing to the particular media gateway where your UK-bound calls are terminated.
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greyvee
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PostPosted: Wed Jul 05, 2006 6:54 pm    Post subject: Reply with quote Back to top

DMS1 wrote:
greyvee wrote:
My best guess is the change exists on the Vonage network when they port it to the UK. It almost seems like the compression used to send it to the UK is different than here in the US, which to me would indicate a smaller pipeline --shrugs--

Someone correct me if I'm wrong, but I think that once the call is established, the RTP data is routed directly from your adapter to the media gateway where it transitions to POTS, without going through a Vonage switch. Therefore, they would not be able to mess with the compression. Empirically, my family and I make many hours of calls to the UK each month and have never noticed any quality dropoff. I think it is much more likely an issue with your ISP having issues routing to the particular media gateway where your UK-bound calls are terminated.


Well to negate ALL issues involving my ISP, I simply had Vonage forward incoming calls to my land-line. Using a Virtual number in the UK I had someone call me.

Routing as follows: Land-Line->Virtual->Vonage->Land-Line.

The quality was still unacceptable for me. It seems reasonable that it is routed using traditional phone service, yet the quality on a landline to landline through Vonage still sounds compressed. (I think the virtual number is routed through the media gateways still)

Based on what I've read, calls made to/from UK on Vonage hit the TCP interface at some point.. which for obvious reasons gets compressed. This is why it's free... so you get what you pay for.
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