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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
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Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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bosox18
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Posts: 18

PostPosted: Mon Jun 26, 2006 7:15 pm    Post subject: Reply with quote Back to top

Sounds like I'm a victim of the same thing. We can make and receive calls, itseems, but can't retrieve voice mail and can't log on to the web site.
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axeman
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PostPosted: Mon Jun 26, 2006 7:22 pm    Post subject: update: telephony side seems to be OK now (web down though) Reply with quote Back to top

Hi again,

A quick update: The voice-mail delay now appears to have been fixed. It still seems a little variable, but definitely back in the appropriate range (only a few seconds at worst).

The web (user) interface is back down again, though:

404 Not Found
/vonage-web/public/login.htm was not found on this server.

But this is a definite improvement.

Take care,


- Al
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tWiZzLeR
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Joined: Mar 18, 2006
Posts: 17
Location: Ohio

PostPosted: Mon Jun 26, 2006 7:27 pm    Post subject: Reply with quote Back to top

Everything is back up and working again here in Ohio! Very Happy
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realsol
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PostPosted: Mon Jun 26, 2006 7:30 pm    Post subject: Reply with quote Back to top

Everythings seems like it is back up here in California including the web site.
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axeman
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Joined: Jun 26, 2006
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PostPosted: Mon Jun 26, 2006 7:49 pm    Post subject: yep, it all looks good here too (web up as well) Reply with quote Back to top

Hi again,

The web is back up now as well. Looks like everything is now back to normal.

Would love to know how to actually report a legitimate problem in the future, though. Any advice?

Take care,


- Al
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medstudent
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Joined: Jun 26, 2006
Posts: 25

PostPosted: Mon Jun 26, 2006 7:59 pm    Post subject: Reply with quote Back to top

just called my Vonage # that is in dubai.... good news ITS WORKING AGAIN, bad news I got a upset fiance with me for waking her up at 5am
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PWS
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PostPosted: Mon Jun 26, 2006 8:33 pm    Post subject: Re: yep, it all looks good here too (web up as well) Reply with quote Back to top

axeman wrote:
Hi again,

The web is back up now as well. Looks like everything is now back to normal.

Would love to know how to actually report a legitimate problem in the future, though. Any advice?

Take care,


- Al

All is working here in Wisconsin - received a call at 7:41 CDT.

I would think a notice of network status on the home page (as that seemed to work throughout) would be prudent, as well as your suggestion of a means to report a problem over the web.
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axeman
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PostPosted: Mon Jun 26, 2006 9:12 pm    Post subject: Re: yep, it all looks good here too (web up as well) Reply with quote Back to top

PWS wrote:

All is working here in Wisconsin - received a call at 7:41 CDT.

I would think a notice of network status on the home page (as that seemed to work throughout) would be prudent, as well as your suggestion of a means to report a problem over the web.


Hi again,

Glad to hear that you're back as well--in addition to everyone else (seemingly). I like the idea of network status on the home page, but wonder if Vonage would feel insecure about exposing these types of problems to the general public. To be honest, I would have expected information of this type to appear in the "Service Announcements" section of the Dashboard, but all that ever appeared was an announcement about sales tax (today).

I agree that it would be nice to be able to open trouble tickets on the web--but my original point was really about the frustration about not being able to get the support folks to acknowledge (or possibly even understand) that they had a network issue in the first place. It seems as though they're only set up to handle incoming calls for issues with users and/or their particular CPE (TA, cable modem, etc.) equipment--and only read from scripts that apply to this category of issues. The ability to report legitimate network-side issues to people that understand them (and won't force users down the path of time-wasting, irrelevant CPE-side scripts) would be a tremendous help. In fact, it should be a given. (No wonder I see so much bad press about their customer support the way it currently exists.)

Hopefully Vonage will come around on this--and quickly.

Take care,


- Al
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medstudent
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Posts: 25

PostPosted: Mon Jun 26, 2006 9:23 pm    Post subject: Reply with quote Back to top

it now went to one ring and str8 to voicemail, i wonder does anyone know if there is a reset button on the linksys pap2 adapter?
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Mon Jun 26, 2006 9:42 pm    Post subject: Re: yep, it all looks good here too (web up as well) Reply with quote Back to top

axeman wrote:

I agree that it would be nice to be able to open trouble tickets on the web--but my original point was really about the frustration about not being able to get the support folks to acknowledge (or possibly even understand) that they had a network issue in the first place. It seems as though they're only set up to handle incoming calls for issues with users and/or their particular CPE (TA, cable modem, etc.) equipment--and only read from scripts that apply to this category of issues. The ability to report legitimate network-side issues to people that understand them (and won't force users down the path of time-wasting, irrelevant CPE-side scripts) would be a tremendous help. In fact, it should be a given. (No wonder I see so much bad press about their customer support the way it currently exists.)


Today, due to similar network problems, I had a similar experience with my cable company. I did not know Level3 was having connectivity issues, and I called my cable company to complain. Though I had valid traceroutes that were showing a severe lack of connectivty immediately after leaving Level3, I was told either a) my computer's configuration was incorrect or b) my cable modem wasn't operating correctly. The tech wanted to transfer me to my ISP (EarthLink) because he was convinced it was my computer's configuration. I told him I knew that wasn't it and that I wanted to talk to a higher up tech. He put me on hold and transferred me to EarthLink.

Anyway, I called back, got a supervisor, and explained the same situation to him. At least he gave me his e-mail address and I sent my traceroutes in. By the time the cable company responded, they said all connectivity was fine and, indeed, by that time most of the problems had cleared up.

But it surprised me that nobody there was aware that one of their main service providers was having a hard time of it. They should have known what was going on, just as Vonage should have known.

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