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zonly1
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Joined: Jan 19, 2006
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PostPosted: Mon Jun 26, 2006 5:53 pm    Post subject: Reply with quote Back to top

I'm in Utah and use Comcast...I can call out, but my wife said that she tried calling me and no answer and no VM!? I can finally access the Vonage website, but get a 404 when I try to access my account! Not good...no service announcements Question hmmm

Bill
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Kamakzie
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Posts: 30

PostPosted: Mon Jun 26, 2006 5:53 pm    Post subject: Reply with quote Back to top

I am in Michigan and Voicemail and Dashboard are down. However I can make and receive calls.
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caddickj
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PostPosted: Mon Jun 26, 2006 5:54 pm    Post subject: Re: No Customer Service! Reply with quote Back to top

caddickj wrote:
Okay, what the heck? I can't call home from work because of this, and when I call Customer Service, I get "We're sorry, there is no one here now to answer your call. Please call again later."

!!!!!!!!

And my calls are NOT being forwarded to my other number. NOT happy. Not at all.

I should have mentioned:
I'm on Comcast.
I'm getting a busy signal when calling my Vonage number.
My wife was just able to call me, and told me the dial tone has been in and out over the last hour, but I can't call her back.
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garyhartaz
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PostPosted: Mon Jun 26, 2006 6:01 pm    Post subject: Reply with quote Back to top

I'm in Arizona and have nothing! What really irks me is that there is no mention of this on their site today before it all took a dump and the fact that I have been unable to reach a person in customer care!!!!!! No wonder the stock tanked an continues to sink! Evil or Very Mad
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anneeby
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PostPosted: Mon Jun 26, 2006 6:09 pm    Post subject: Reply with quote Back to top

I'm in Kentucky and I have a dial tone but when you dial a number it doesn't connect. I tried calling myself with my cell and the phone rings but my voice mail never picked up and my call was not forwarded. I can't get on the vonage.com website either.
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otaku
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Posts: 318
Location: Orlando, FL

PostPosted: Mon Jun 26, 2006 6:17 pm    Post subject: Reply with quote Back to top

I am not having any problems with my Vonage service, but logging into my account on Vonage.com is giving me 404 errors.

Well, I guess I should say I have no problems other than my phone telling me I have voicemail and giving me a stutter tone when in fact I don't.

Oh, and calls to check voicemail (*123) are taking upwards of 60 seconds to connect.

_________________
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tWiZzLeR
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Joined: Mar 18, 2006
Posts: 17
Location: Ohio

PostPosted: Mon Jun 26, 2006 6:20 pm    Post subject: Reply with quote Back to top

I'm in Ohio and a few minutes ago I power cycled my IP8100 phone and then I was able to make outgoing calls but I still cannot receive any calls and VM does not pick up.

The customer service at Vonage is BY FAR the worst that I have ever seen from a company. If I had to do it over again I would have went with my local cable company (Armstrong Cable) for the phone service. I have never been disappointed with their tech support as an ISP and you actually get to speak with a live person when you call in!
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PWS
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PostPosted: Mon Jun 26, 2006 6:36 pm    Post subject: Wisconsin Status Reply with quote Back to top

I'm using Roadrunner in Wisconsin.
I cannot receive calls - pauses, then goes to busy signal. Does not roll to busy forward number.
I have a dial tone and can place calls.
Website home page fine, login attempt returns 404.

On hold with Vonage Customer support now (as the rest of you probably are too... Sad

Got a human. Here's the scoop:
Server is down at Vonage. It is a known issue. Apology received from customer support for the inconvenience. ETA for system back to normal is approximately a couple of hours.


Last edited by PWS on Mon Jun 26, 2006 6:52 pm; edited 1 time in total
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Phibble
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PostPosted: Mon Jun 26, 2006 6:38 pm    Post subject: outage in idaho Reply with quote Back to top

I'm in Idaho and i've been down since 330PM MDT, and Vonage says another 2 hours to be fixed
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axeman
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PostPosted: Mon Jun 26, 2006 6:42 pm    Post subject: my problems here in NJ (voice-mail delay & short outage) Reply with quote Back to top

Hi,

Am fairly new to Vonage, but happen to know quite a bit about Voip and IP Telephony. My service appeared to be working OK here (New Jersey) this morning, but I noticed a 35-45 second delay when accessing voice mail (by dialing *123) by mid-afternoon. Additionally, all DTMF commands entered into the voice-mail system seem to incur additional delays of the same duration (about 40 seconds each). Also made a test call and noted that there is a ~40-second delay for unanswered calls that roll over to voice-mail--and am sure that most callers will end up just hanging up long before the outgoing prompt is played.

Tried calling the support number several times, but was only given seemingly useless instructions about toggling voice-mail functionality (off and then back on again), followed by rebooting the TA--and, later, a variation on the same recommendation (adding deletion of all messages as well). Although the logic of this ritual seemed suspect, I went ahead and tried the original version and it had no effect at all on the problem.

Immediately after I called back the second time and received the variant of these instructions that included deleting the existing voice-mail messages, my TA lost registration with its call control and dial-tone (and corresponding TA lights) went away. I'll estimate the total outage in the 15-20 minute range, after which the TA finally re-registered and calls could could again be placed/received. (It's interesting to note that my emergency call forwarding did not work during the outage.)

Although dial-tone came back, the voice-mail delay still remains. Before banging my head against any more walls, I thought I'd look here to see if I could find others with the same voice-mail delay--and, sure enough, there is at least one other mentioned earlier in this thread. So I'm guessing that this is most likely a widespread system-level problem (at least with the system that serves my voice-mail) that Vonage will need to acknowledge and fix accordingly. (I also found a thread from last year where something similar was reported with the system--and was, apparently, fixed after a while.) Assuming this is the case, it would really be nice if the customer-support techs ackowledged this and provided meaningful information about the prospects for getting things back up and running properly.

Also, for the record, the web interface was pretty much slow the entire time, except when it totally went down and my user account could not be accessed (around the time of the total outage). It also appears as though CDRs ("Call Activity" information) are also unavailable at this time.

Just curious to know:

a. if many of you are experiencing the same problem
b. if you have any advice as to how to ensure that Vonage acknowledges and focuses on resolving the actual problem (assuming my assessment is correct, of course.)

Thanks.


- Al
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