vonage site blocked

Posts: 3 · New Forum Member Joined: Jul 25, 2005 Posts: 3

Bobandmoll wrote:

Has anyoe heard what is going on and when they think the problem will be fixed? I am in Maryland near Annapolis and I have internet but no vonage and I cant get to the site. I just noticed this about 30 minutes ago.

You aren't to far from me. I'm closer to DC. No one seems to know what the problem is.

Posts: 18 · Vonage Forum Associate Joined: Nov 30, 2003 Posts: 18

after sitting on hold got through to tech support. After the usual apology they tried to access my account and his computer wouldn't work. Then he couldn't transfer me to a supervisor. Gave me a song and dance that I should call back and get another tech.

When queried 'Is there a problem with your network, so I don't waste my time' the tech REFUSED to answer a yes or no question. Also refused to get out of his seat and ask the supervisor to walk over his phone, since he couldn't transfer calls.

Sounds like they are rebooting their network!

Posts: 2 · New Forum Member Joined: Feb 16, 2006 Posts: 2

I'm in NJ and same thing, no access to Vonage.com and I lost dial tone. On hold with support now. Their probably getting killed with calls.

Posts: 2145 · Posted: Mon Jun 26, 2006 3:28 pm Post subject:

Posting who your ISP is will be helpful.

Posts: 5 · New Forum Member Joined: Jun 26, 2006 Posts: 5

I am also in Southern NH and have no servie. Is it only on the East coast, it seems like it from the posts.

A bunch of us are new users, maybe it is a trick from the moderators to get new members on this site Very Happy

Posts: 10 · Vonage Forum Associate Joined: Jun 26, 2006 Posts: 10

I'm on RoadRunner.

Posts: 18 · Vonage Forum Associate Joined: Nov 30, 2003 Posts: 18

ISP is comcast for what it is worth.....

MIght also be a Internet backbone problem. I can't access several other web sites and when doing a tracert connectivity drops at Comcast's demarc to the internet (see below)

Tracing route to www.vonage.com [216.115.22.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 8 ms 7 ms 7 ms 73.150.160.1
3 7 ms 7 ms 5 ms ge-6-5-ur01.lancaster.pa.panjde.
86.214.1]
4 9 ms 6 ms 5 ms te-9-1-ur01.montville.pa.panjde.
86.209.6]
5 8 ms 8 ms 7 ms te-9-1-ur01.elizabethtwn.pa.panj
68.86.209.10]
6 7 ms 7 ms 7 ms te-9-1-ur01.lowerswatera.pa.panj
68.86.209.13]
7 8 ms 7 ms 9 ms te-2-2-ar01.lowerpaxton.pa.panjd
8.86.209.18]
8 9 ms 9 ms 9 ms po90-ar01.coatesville.pa.panjde.
86.208.41]
9 10 ms 11 ms 11 ms po90-ar01.wallingford.pa.panjde.
86.208.37]
10 12 ms 11 ms 11 ms po90-ar01.401nbroadst.pa.panjde.
86.208.29]
11 15 ms 15 ms 16 ms te-4-1-cr01.philadelphia.pa.cbon
8.86.72.9]
12 15 ms 15 ms 17 ms te-0-7-0-0-cr01.philadelphia.pa.
t [68.86.84.5]
13 16 ms 17 ms 21 ms te-0-4-0-4-cr01.newyork.ny.ibone
.86.88.9]
14 14 ms 15 ms 16 ms 64.215.24.85
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Got to love it....

Posts: 3 · New Forum Member Joined: Jun 26, 2006 Posts: 3

Quote:

Posting who your ISP is will be helpful.

comcast

Posts: 5 · New Forum Member Joined: Jun 26, 2006 Posts: 5

I'm also on Comcast and like boeingpilot I ran a trace a while ago and had the same time out after reaching the same hop.

Posts: 18 · Vonage Forum Associate Joined: Nov 30, 2003 Posts: 18

Just got dial tone back (forgot I left the fax on auto redial Smile

)

Still no website.