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RogerX
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PostPosted: Sat Jun 24, 2006 3:02 pm    Post subject: Vonage sales calls? Reply with quote Back to top

I have been a residential Vonage customer for about the past year.

About ten times in the last week, at random times, the number 1-866-243-4357 - Vonage comes up on my phone. If I pick up, it says "This is a sales call from Voange, the Broadband Internet Phone Company. We thank you for your patience, but all of our representatives are busy at this time. " I am then switched to dead air.

My acocunt is (and has been) current-- it's auto-debited-- so it's not a billing call. I don't need or want other services. I'd just like the calls to stop. Customer Service and Sales told me they will try to get these calls to stop. Mostly, I just want to understand why I'm getting repeated sales calls to dead air. Most interestingly, most of these calls do not even show up in my dashboard! (??)

Anybody else have a similar issue, or an idea on what they want? Thanks!
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jun 24, 2006 6:56 pm    Post subject: Reply with quote Back to top

<sigh> Customer service carrying lunacy to new heights? This is a new one on me.

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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Jun 24, 2006 6:57 pm    Post subject: Reply with quote Back to top

They probably want to sell you a second line, only problem is there auto-dialer calls more people than they have people to talk to you. Very Happy

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riddler
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Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Sat Jun 24, 2006 10:02 pm    Post subject: Reply with quote Back to top

You've got to be kidding ,right..?
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sat Jun 24, 2006 10:02 pm    Post subject: Reply with quote Back to top

Who me? Very Happy

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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Sun Jun 25, 2006 12:31 pm    Post subject: Reply with quote Back to top

Its a Thankyou for being such a loyal customer call. And in turn for your loyalty, You are offered the free two month second line deal and if then you turn down that deal its a virtual number for only 4.99 a month deal...

I was also getting the calls and I finally answered this morning. Arrow

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ISP...............Comcast
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Modem.........Motorola SB5100
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DJWildBill
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Joined: Jun 19, 2006
Posts: 49
Location: Toms River, NJ USA

PostPosted: Sun Jun 25, 2006 2:20 pm    Post subject: Solicitation calls from Vonage Reply with quote Back to top

Prior to my disability I attended a meeting with my supervisor and our team.

Vonage is adhering to the NJ "DO NOT CALL" criteria.

If the call goes to dead air, please call customer service at 866-243-4357 and inform the call agent that you would like your number removed from their call list.

It can take up to 10 business days to remove your number.

Thank you,
Wild Bill
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