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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Jiggaman
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Joined: Jun 24, 2006
Posts: 3

PostPosted: Sat Jun 24, 2006 1:49 pm    Post subject: Poor Sound Quality Reply with quote Back to top

I have been using Vonage for a little over a year now, i have the one of the oldest routers RT31P2.

Over the few months my sound quality has been very poor, choppy sound and a lot of statitic we went through the trouble shooting, but the problem still exist.

What do I do about this? I'm to the point of getting rid of the service any help.
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arcking
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Joined: Apr 29, 2005
Posts: 497

PostPosted: Sat Jun 24, 2006 1:52 pm    Post subject: Reply with quote Back to top

What to post when having technical trouble with Vonage....

_________________
Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2
Vonage customer since March 2005
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Jiggaman
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Joined: Jun 24, 2006
Posts: 3

PostPosted: Sat Jun 24, 2006 2:24 pm    Post subject: Poor Sound Quality Reply with quote Back to top

1. Lawrenceville, GA
2. Charter Communication, Cable
3. Upload 224,208 bps and download 2,560,736 bps
4. Surfboard SB 3100
5. RT31P2
6. Modem---->Vonage Adapter--> Wireless Router-->PC
7. choppy audio and a lot of static
8. Download 2,560,736 bps
Upload 224,208 bps
QOS 87%
RTT 29 ms
MaxPause 466 ms
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Jun 24, 2006 5:21 pm    Post subject: Reply with quote Back to top

you didn't follow the directions completely in step 8. that's probably the most important thing for your complaint. also, what wireless router do you have?

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Jiggaman
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Joined: Jun 24, 2006
Posts: 3

PostPosted: Mon Jun 26, 2006 4:58 pm    Post subject: Reply with quote Back to top

1. Lawrenceville, GA
2. Charter Communication, Cable
3. Upload 224,208 bps and download 2,560,736 bps
4. Surfboard SB 3100
5. RT31P2
6. Modem---->Vonage Adapter--> Wireless Router-->PC
7. choppy audio and a lot of static
8. Upload speed: 168968 bps
Quality of service: 7 %
Download test type: socket
Upload test type: socket
Maximum download pause: 1171 ms
Average download pause: 54 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 45 ms

Voip test statistics
--------------------
Jitter: you --> server: - ms
Jitter: server --> you: - ms
Packet loss: you --> server: - %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 100.0 %
Number of supported Voip lines: 2
Estimated MOS score: --
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