Cordless Phones do Not Ring With Vonage

Posts: 281

Hi,
I've tried a Motorola and a Uniden cordless phone, and they just do not ring. The Motorola lights up and displays caller-id, but does not ring. I have verified that the ringer is turned on, and when hooked to a land-land it rings. The uniden doesn't do anything when a call comes in. It too, rings when hooked to a land line.

If I connect a corded phone to my ATA, it rings, so the ATA is not the problem... but neither, it would seem, are the cordless phones.

Any suggestions? I tried a micro-filter beteween the ATA and phones, but that did not solve the problem.

Posts: 1715 · Posted: Thu Jun 22, 2006 12:14 pm Post subject:

Do you have the adapter plugged into your household phone wiring or are the phones plugged straight into it? And, are you using the same phone port on the adapter? Phone 1 really means Line 1 and Phone 2 = Line2. If you've only got one line of Vonage service, only the first port will be active.

Posts: 281 · Posted: Thu Jun 22, 2006 12:22 pm Post subject:

VonageTPA wrote:

Do you have the adapter plugged into your household phone wiring or are the phones plugged straight into it? And, are you using the same phone port on the adapter? Phone 1 really means Line 1 and Phone 2 = Line2. If you've only got one line of Vonage service, only the first port will be active.

I understand you didn't mean any offense by this. I do know what I am doing.

For testing, I am plugging the phone directly into the ATA. I have it plugged into 'Phone 1' I have dial-tone, can make outbound calls, it just doesn't ring when a call comes in. Like I said, the caller-ID on the Motorola lights up and even displays the caller-id, but it never rings.

Posts: 1715 · Posted: Thu Jun 22, 2006 4:30 pm Post subject:

The fact that the CallerID shows up but you're not getting any ringing sounds really odd. I have Uniden cordless phones and from experimenting, the circuitry in them "wakes up" upon the first ring, then turns on the CallerID detector and processes it from there. The fact that BOTH cordless phones malfunction on the ATA makes me think the ATA is the problem. It might be worth calling up Vonage tech support (I know, I shudder at the thought myself) and have them see what the ring voltage, cycles, and modulation are set to. I'm not sure which settings are available to the techs on the Motos, but I know all of these are fully adjustable on the Linksys devices.

Posts: 4751 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4751

Matth, are they 2.4 GHz cordless phones and do you have wireless in your network? I admit that interferrence between a cordless phone and a wireless router resulting in no ringing sounds pretty unlikely, but we've seen just about every other symptom arising from that.

Posts: 1424 · Posted: Fri Jun 23, 2006 8:50 am Post subject:

I had some very vague recollection of a thread here some time ago dealing with problems arising from the actual pattern of the ring signal (length of ring, space between rings). If I recall correctly is was a setting that could be adjusted in the adapter.

Does anyone else remember that? Could that be an issue here?

matth, have you checked that you are running the latest firmware on your ATA?

Posts: 3198 · Posted: Fri Jun 23, 2006 9:53 am Post subject:

do you mean the whole deal with ring cadence which caused issues with caller id and ring patterns? do I get a cookie?
vonage-forum.com/ftopic8229.html" target="_blank">http://www.vonage-forum.com/ftopic8229.html
or it could be the fxs gain which was my problem when I originally signed up with vonage and had a very similar problem.
vonage-forum.com/ftopic2629.html" target="_blank">http://www.vonage-forum.com/ftopic2629.html

Posts: 1715 · Posted: Fri Jun 23, 2006 10:14 am Post subject:

I thought the whole ring cadence thing was an RTP300/WRTP54G issue. Granted, the new Moto uses a TI chipset, but it uses a different chipset (and I'm assuming different VoIP firmware) than the RTP300 did. Still might be to blame 'though.

Posts: 1424 · Posted: Fri Jun 23, 2006 10:19 am Post subject:

reebok wrote:

do I get a cookie?

Yes, that was the issue I was thinking about.

Here's a cookie I am not using any longer, enjoy:
b%3A3%3A%7Bq%3A11%3A%22autologinid%22%3Bq%3A3%3A%22%22%3Bq%3A6%3A%22userid%22%3Bq%3A4%3A%227654%22%3B%7D