Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
keltorsori
New Forum Member
New Forum Member


Joined: Jun 22, 2006
Posts: 1

PostPosted: Thu Jun 22, 2006 6:37 am    Post subject: Any way other than calling to cancel from Indonesia? Reply with quote Back to top

I need help cancelling my Vonage service w/out having to call them.

Ok, here's the story:
I ported my number out of Vonage in May. My understanding was that once it was ported out my service would automatically be cancelled (as afterall, I don't have a phone number w/ them anymore). Well, I left for Bantul, Indonesia the next week expecting everything to be hunky-dory. I'm here studying and doing earthquake relief work for the next few months. I login to my email to find that I'm still being charged for Vonage and my account is still open (with my phone number that no longer routes through Vonage listed as active. It's not). I tried cancelling via email and got some BS about them having to verify my identity with my voice.

My experience with being on hold for customer service in the past leads me to believe a call to Vonage would yield at minimum a 30 minute phone call. From Indonesia that is going to run me about the price of a month's service or more appropriately, an amount similar to the cost of meals for a month here. This is, quite frankly, unacceptable.

Vonage at this point is providing me with NO service, there is no phone number, I cannot dial out from the Vonage adapter (still in the states and stopped working when my number was ported out). Why do they refuse to cancel my account when they are providing me with nothing other than just greed?

Does anyone out there no of any way short of calling these punks to get my service cancelled? I'm tempted to just tell my credit card company to stop accepting charges from them and to chargeback my last invoice amount (as it was for a month of NO service), but I don't want Vonage trying to collect on me. Any CSRs out there that can help?
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Jun 22, 2006 7:05 am    Post subject: Reply with quote Back to top

I would mail them a letter. That is an acceptable way of canceling, and won't cost you an arm and a leg. Screw calling them, sounds like you have more important things to do. You can find their address on the forum here.
View user's profile Send private message Visit poster's website
rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu Jun 22, 2006 7:39 am    Post subject: Reply with quote Back to top

Yes, your Terms of Service give you very specific directions for cancelling in writing, complete with the address to send the cancellation to.

AFTER you do this (thereby fullfilling your obligation under the TOS), then, if you feel it would be smart, feel free to cancel your credit card. But only take that step after properly cancelling!
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Jun 22, 2006 7:46 am    Post subject: Reply with quote Back to top

I agree with rgnok, I would contest the charges on your credit card that were charged AFTER the date you ported. Make sure you put in the letter to Vonage the date you ported.
View user's profile Send private message Visit poster's website
ram1220
Full Forum Member
Full Forum Member


Joined: May 08, 2006
Posts: 54

PostPosted: Thu Jun 22, 2006 3:01 pm    Post subject: Reply with quote Back to top

Yup. Cancel the credit card.

Bob
View user's profile Send private message
rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu Jun 22, 2006 3:02 pm    Post subject: Reply with quote Back to top

ram1220 wrote:
Yup. Cancel the credit card.

Bob


Nope, that's how to stop paying for the service, not how to cancel it!
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Jun 22, 2006 3:10 pm    Post subject: Reply with quote Back to top

[quote="ram1220"]Yup. Cancel the credit card.

Bob[/quote]

I'm really sick of hearing that ****-assed advice.
View user's profile Send private message Visit poster's website
ram1220
Full Forum Member
Full Forum Member


Joined: May 08, 2006
Posts: 54

PostPosted: Thu Jun 22, 2006 11:07 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
ram1220 wrote:
Yup. Cancel the credit card.

Bob


I'm really sick of hearing that ****-assed advice.


Tough!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New waltertg4
New Today 0
Yesterday 6
Total 99001

Who Is On Site
Visitors 90
Members 0
Total 90


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 402 Pages In The Last 60 Seconds
The Vonage VoIP Forum