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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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chammi
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Joined: Jun 19, 2004
Posts: 43
Location: Little Rock, AR

PostPosted: Sun Jun 20, 2004 4:44 am    Post subject: Reply with quote Back to top

iHateBellsouth wrote:
in most metros- can select an exchange I think, can't they? I don't remember if I had a choice because I am in one of those area codes myself.


I wish they provided the exchange numbers as well as the name of the locality. I still have no clue what the prefix for my Palarm number would have been.
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PostPosted: Mon Sep 20, 2004 9:02 am    Post subject: Re: Is the service good? Reply with quote Back to top

Well, that depends. Actual phone service: YES. I have Adelphia Cable as my ISP ('nuff said there), and so far, even through Hurricane Frances (I'm in West Palm Beach, FL), the service worked fine. Calls were forwarded to my crappy cell phone (Sprint) ,when Adelphia bit the dust during the storm, with no problem.

As for Customer Service - HELL NO: 30+ days later and I still don't have my Bell South number transferred. I know Bell South has a lot to do with it, but the Vonage worthless 24 hour technical support has yet to answer my four (4) e-mails on this matter. I am sick and tired of paying Bell South and Vonage for the same service. I even wrote the frickin' CEO and got nothing but an automated response saying someone (hopefully who speaks English or at least knows what's going on) will get back to me.

My grade for Vonage:

Setup: A

Clarity of calls: A

Connection speed once dialed: B+

Ease of operation: A

Call tracking via website: A

Website: C (slow loading. Sometimes won't load at all. I use Firefox for my browser)

Cost vs. features: A

Customer Service: F (for lack of a lower grade)

Vonage please get your act together. You have a good thing going. But it could be better. A lot better.

Fire some people if you have to. Get another company to host your site. Spend some of that money saved on better equipment. Blow up your building and write it off on your taxes, or move to Newark and let the people trash your bulding for you. DO SOMETHING!!!!

CALL ME!!!
mjp621
New Forum Member
New Forum Member


Joined: Sep 13, 2004
Posts: 5

PostPosted: Wed Oct 06, 2004 12:24 pm    Post subject: Vonage is good! Reply with quote Back to top

For the first time in very many years I am no longer a Verizon customer. I am quite happy with Vonage. My Vonage service is quite satisfactory and the option of being able to turn features on and off without calling Verizon is very good. Once in a great while the connection can be a little choppy, but that is rare. The enormous difference in price between Vonage and the regular phone company is enough to offset a minor inconvenience that I would normally not even notice. In general Vonage is better than my previous phone company. I recommend that you get Vonage.
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nasdaq
Vonage Forum Junior
Vonage Forum Junior


Joined: Oct 05, 2004
Posts: 31
Location: On the other end of this VoIP phone line, duh!

PostPosted: Wed Oct 13, 2004 4:28 pm    Post subject: Reply with quote Back to top

The only real way to find out if Vonage is right for you is give it a try. Some people complain it's no good and the voice quality is choppy, etc. But that's usually because of their ISP and other factors. What do you have to lose but a little time lost and some minor shipping cost to send the hardware back if you are not satisfied. Better yet, Staples and Best Buy are running a promotion on the Linksys PAP2 which includes a $40 rebate. So, their regular price is $60 - $40 rebate = $20 Besides, if Vonage doesn't work for you there are other Voip companies out willing to get you as a subscriber.


BTW I have yet to call tech support so I cannot rate that feature, but voice quality for has been excellent so far, and I have made numerous international calls to test it.

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andoveruser
New Forum Member
New Forum Member


Joined: Nov 15, 2004
Posts: 2

PostPosted: Mon Nov 15, 2004 10:58 am    Post subject: It depends... Reply with quote Back to top

Domestic call quality is acceptable - good to cell phone (some static)

International calls are terrible - does not complete - have to try forever.

Customer service is terrible - still waiting on a response to email - 2 weeks +. Calls to the CS # is 'on hold' for atleast 30 minutes - I give up after that.
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houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Mon Nov 15, 2004 9:49 pm    Post subject: Reply with quote Back to top

I have had no problems on numerous calls to Great Britian and
Ireland.

Great service.
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netwalker9999
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 14, 2004
Posts: 15

PostPosted: Tue Nov 16, 2004 7:46 am    Post subject: Reply with quote Back to top

Customer for 6 months. Voice quality better than POTS. Have had three problems which were minor. Overall, a good choice that I recommend to my friends.

On the downside, I spent quite a bit of money getting my service up and running. Wiring it into the house system required some work and research. Web performance is also not very good. And, emails to customer service seldom get answered.

I currently have four house lines serviced by my Vontage system.
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markwi
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 07, 2004
Posts: 82
Location: Wisconsin

PostPosted: Tue Nov 16, 2004 2:07 pm    Post subject: Reply with quote Back to top



All things aside... Vonage is the better provider. I had a few issues and it seems all is well now. Nothing worse than having to find another provider, I tend to stay in for the long haul. I don't miss iconnecthere thats for sure. From what research and reading I have done before and after deciding on Vonage... definitely glad im here! Smile
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Adam
New Forum Member
New Forum Member


Joined: Sep 18, 2003
Posts: 6

PostPosted: Tue Nov 16, 2004 8:29 pm    Post subject: Reply with quote Back to top

I've been very pleased with everything so far. I had a few problem with putting my motorola box in front of my router. After calling tech support they had me put in after my router and assign a static ip. Everything has been great since. Absolutely no problems at all. Call quality has been crystal clear. I use a Panasonic 5.8 ghhz phone and a motorola router.
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venusfan
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 18, 2004
Posts: 20

PostPosted: Thu Nov 18, 2004 3:37 pm    Post subject: Reply with quote Back to top

I signed up for Vonage 2 weeks ago and after a week and three adapter later I was able to get my service up and running. It was not on Vonage end though because I had a wireless router before I got the Vonage router and when I got the Vonage I removed my wireless router and somehow the new settings were not being picked up by my new router until a very good technical service guy asked me what connection I had before I got the Vonage adapter and I told him and he said that was the problem to just connect back my wireless router which I did and everything started to work.

Now the service itself with Vonage is really nice. I've had verizon who was bell atlantic and before was new york telephone for years and I just wasn't getting what I was paying for anymore. I changed because of the price and the fact that I had a cell phone and was hardly using the home phone anyway. I finally looked at my bill one month and I was paying $65 for a phone where all I did was made 100 local calls during the month and I believe one local call unlimted is about .10 a call. to pay $65 for calls that amount to about $10 was jsut out of the question for me and when I did tell them to drop my service to pay per call get this.. before they even start to bill for calls my bill is $18 to start out with then I would pay per call + any calling features I want.

So that's when I was online one day and saw att callvantage and I took a look over it and was curious. I knew nothing about the service so I looked up Voip over the internet and found some good reviews on Vonage so I went to their website and was happy with what I saw on the website.

I've been up and running with Vonage for about a week now and I must say everything has been good so far. The calls are great and comes in very clearly "TWC roadrunner ISP". I think I've had a call from Alabama dropped once or twice but big deal that's what redial was made for in the 1st place. I have a vtech cordless with extra handsets and it works fine. caller id/ new message indicator. I've told all my friends about my new phone company and the cost $24.99 a month and they are always shocked that I'm talking to them over the internet.

My only gripe right now is that 212 area code is not available. I find it odd that here in NYC with 8 million people, about 80% of those people living in the outter boroughs brooklyn,queens,bronx and staten island and we have two local area codes within the city 212/718 where everyone in the outter boroughs have a 718 area code however the 212 area code is not available. I don't mind having my 718 area code but I would have liked my 212.

Far as technical service, yea, it takes awhile to get someone on the phone but at least they always there and willing to help. Not sure if Vonage outsource there customer service/technical service because all the people I've talked to had thick new jersey accents plus if u really want to know if they in new jersey just ask them how close is another town close by like New Brunswick
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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