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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
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Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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Maaz
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Joined: Dec 05, 2004
Posts: 170

PostPosted: Tue Jun 20, 2006 2:34 pm    Post subject: RTP300 & Comcast Reply with quote Back to top

I had been using an RTP300 with a Terayon cable modem on Adelphia for several months with no problems.

Recently, I moved to an area serviced by Comcast and they provided a Motorola SB5101 modem. I have a rather odd problem. I have intermittent outages of Internet and phone service. The cable modem lights stay on as normal, and the outage lasts anywhere from 1 second to 2 minutes.

I've connected my cable modem directly to the computer and have been unable to duplicate the problem. This leads me to believe that the RTP300 is having problems with either the new cable modem or with the way Comcast is sending and receiving packets of data (overflow).

I have the standard setup of the cable modem connected to the RTP300 and the RTP300 connected to the computer (with the RTP300 acting as the primary router). This did not change when I moved.

I'm ready to buy a better router, maybe even a wireless one, but I'm concerned that the phone may still have problems and if so, it may be a waste of money.

Has anyone experienced this issue before? If so, how did you resolve it? Even if not, do you think replacing the router will resolve the issue?

Thanks,

Maaz
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rslifka
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Joined: Jun 20, 2006
Posts: 11

PostPosted: Tue Jun 20, 2006 5:32 pm    Post subject: Reply with quote Back to top

Hey Maaz,

Sorry, no help here but I'm faced with a similar problem. Same hardware but when I switched from DSL (ATT/SBC) to Cable (Comcast) my service has gone down the tubes.

Rob
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Jun 20, 2006 6:31 pm    Post subject: Reply with quote Back to top

I'd be willing to bet money that it's a Comcast issue. At every location I've had a Comcast connection, I've always gone through headaches to get things stable. The Motorola SB modems are some of the best available, but any connection is only as good as the weakest link. A better router might help, but brief intermittent outages are something I've seen very commonly on Comcast networks.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Maaz
Vonage Forum Master
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Joined: Dec 05, 2004
Posts: 170

PostPosted: Tue Jun 20, 2006 9:34 pm    Post subject: Reply with quote Back to top

Thanks for the replies. I haven't ruled out the possibility that it's a Comcast issue, but it sure is interesting that when connected directly to the computer, there are no issues.

I'm supposed to have 8 MB down / 768k up. I have been able to get up to about 5 MB down / 600k up without the RTP300, and only 3 MB down / 600k up with the router (and most of the time, it is less than 2 MB down). In addition, my connection seems more stable without the router. For example, websites load at a more consistant speed.

I almost wonder if the RTP300 is having trouble handling the download throughput. It almost seems to be some type of overflow issue. Some interesting observations I made is that the 'outages' have only appeared to have ever happened when I was on the computer. If I just used the phone and not the computer, I never got disconnected. However, when I did have an 'outage' when using the computer, the phone went out too. I got a dialtone but if I tried to call someone, it was just dead silence and no ring.

I'm considering purchasing a Linksys WRT54GX(2 or 4). I have a laptop in addition to my desktop computer and figure I can use the wireless in my house anyway. Does anyone have experience with this router and an RTP300? If so, were there any issues or would you recommend a different router? Is there a way to use QoS for Voip? I think the QoS on the RTP300 doesn't work real well anyway. The one on the old RTP31P2 was better but that router had other issues such as background noise and intermittent reboots which is why I exchanged it for an RTP300 last year.

The problem is that I can't call Comcast and complain if I can't duplicate the issue without the RTP300 connected. I guess I'll give a better router a try and if it does not resolve the issue, I'll have to order Verizon DSL and get slower speeds (but hopefully more reliable).

Thanks,

Maaz
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jennymcc
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Joined: Jun 20, 2006
Posts: 5

PostPosted: Tue Jun 20, 2006 9:56 pm    Post subject: Reply with quote Back to top

Hey, Maaz - I have comcast. My connection works, but I have a strange setup. I have had a wireless router (D-Link) for a while. Instead of eliminating that - I just plugged the Vonage router in behind that router, and the computers into the D-Link. Everything works just fine like that. Weird things happened with the Vonage router and the comcast modem.

One thing to try is to power off the cable modem for at least two minutes, then plug it in, let it power up, then plug in your Vonage modem. Comcast modems seem to love to remember the MAC address of your computer and stay locked on it.
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Maaz
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Joined: Dec 05, 2004
Posts: 170

PostPosted: Wed Jun 21, 2006 10:07 am    Post subject: Reply with quote Back to top

Hi Jennymcc, that's actually the setup that I'm thinking of creating, except for a different brand/model wireless router. It's not really a strange setup, but my only concern is how the loss of QoS will affect the connection.

Yes, I'm aware of having to unplug and plug back in the cable modem to release the MAC address. The issue here is intermittent connectivity issues when the cable modem is plugged in directly to the RTP300. Hopefully a better router in between the two will resolve the issue.

Maaz
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Jun 21, 2006 11:25 am    Post subject: Reply with quote Back to top

Is there any pattern to when it drops out (like after x # of hours, or at a certain time of day)?

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Maaz
Vonage Forum Master
Vonage Forum Master


Joined: Dec 05, 2004
Posts: 170

PostPosted: Wed Jun 21, 2006 11:35 am    Post subject: Reply with quote Back to top

No, I haven't been able to find a pattern, but it does happen several times a day, and has happened morning, afternoon, and night. I couldn't be on the computer for more than an hour without it happening at least once. Most of the outages were very short, under 5 seconds, though occasionally they lasted up to a couple of minutes. Sometimes, it happened several times within that 1 hour period. It's been about a day now with no RTP300 connected (cable modem connected directly to computer) and I haven't noticed any outages as of yet. Strange, huh?

Maaz
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MRN
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Joined: Sep 16, 2005
Posts: 10

PostPosted: Wed Jun 21, 2006 11:48 am    Post subject: comcast and router options Reply with quote Back to top

I have the 300 also and a comcast connection. I put in a Trendnet BRP611. this wireless router has built in QOS that works quite well. I have not had any problems
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Maaz
Vonage Forum Master
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Joined: Dec 05, 2004
Posts: 170

PostPosted: Wed Jun 21, 2006 12:00 pm    Post subject: Reply with quote Back to top

MRN, I'm not familiar with Trendnet products, but I will take a look at the one you are referring to. Thanks.
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