Easier Way To Cancel Vonage

Posts: 3 · New Forum Member Joined: Jul 20, 2005 Posts: 3

The easiest way to cancel Vonage would be to cancel your credit card and have them issue a new one. Just tell them you lost it and to refuse all future purchases.

Posts: 174 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 174

You know, I hate that I keep seeing this bit of "advice". Yes, cancelling your credit card might keep Vonage from charging you. But it does NOT cancel your service (though it might result in the cancellation of your service, that cancellation would be by Vonage, not by you), nor does it relieve you of your CONTRACTUAL OBLIGATION to pay. Just because your billing credit card doesn't work does not mean you don't owe Vonage according to the contract you agreed to.

Are people RIGHT to be upset given all the trouble many report experiencing when trying to cancel? Absolutely. When Vonage pursues other remedies for the debt that you will owe because your credit card didn't work, will you be successful in defending your action and avoiding payment? Maybe, even probably.

But to suggest cancelling your credit card as a method of "cancelling" Vonage is just wrong. You've entered into a contract with Vonage to pay them $xx each month. That contract specifies how and when you can cancel the service.

"Cancelling" Vonage by cancelling your credit card is not the answer.

By the way, contrary to popular sentiment, Vonage does give you an option for cancelling service by WRITTEN notice (instead of by phone) -- it just takes more time.

Posts: 3 · New Forum Member Joined: Jul 20, 2005 Posts: 3

When you sign a contract, you expect reasonable service and customer service. I will not pay a 39.00 cancellation fee because Vonage service and customer service ****. When they call me to try and collect for their sorry service, they will be placed on hold for the required 40-60 minutes.

Posts: 174 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 174

I agree with your expectations, but still say cancelling your credit card is not a "better way to cancel" Vonage.

Just because you are not getting what you expect does not release you from a contract. And you will note that there are no service guarantees in the contract.

But again, I'm not arguing with either your expecations (they're totally reasonable) or the effectiveness of your method, just the assertion that this is a better way (or any way, for that matter) to cancel.

Now, if you said here is a better way to get out of your Vonage service or said here is a better way to end your Vonage service, I'd say Ok.

But, one more time -- cancelling your credit card is NOT a way, let alone a better way to cancel your Vonage service.

Posts: 400 · Vonage Forum Evangelist Joined: May 05, 2005 Posts: 400

rgnok wrote:

I agree with your expectations, but still say cancelling your credit card is not a "better way to cancel" Vonage.

Just because you are not getting what you expect does not release you from a contract. And you will note that there are no service guarantees in the contract.

But again, I'm not arguing with either your expecations (they're totally reasonable) or the effectiveness of your method, just the assertion that this is a better way (or any way, for that matter) to cancel.

Now, if you said here is a better way to get out of your Vonage service or said here is a better way to end your Vonage service, I'd say Ok.

But, one more time -- cancelling your credit card is NOT a way, let alone a better way to cancel your Vonage service.

you may want to examine the TOS again. I think the only thing you need to do is return the equipment and maybe a one time cancellation fee beyond the money back period up to 12mons.

Posts: 174 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 174

I think I agree with you, but I'm not quite sure what you mean by the "examine the TOS again" part.

In returning the equipment you will be effectively giving Vonage NOTICE of cancellation. That's is all that is required (subject to time limits), and I've never questioned that.

On the other hand, leaving a CANCELLED credit card on file with Vonage as your billing credit card, and not notifying them by any other means of your intent to cancel service, is NOT a way to cancel service.

In fact, the TOS states:

"Subsequent terms of this Agreement automatically renew on a monthly basis unless you give us written notice of non-renewal at least ten (10) days before the end of the monthly term in which the notice is given"

In other words, your service, according to your contract (Terms of Service) that you agreed to, will renew every month for a period of one month, for which you will owe money. The only PROPER way to stop this automatic renewal is to NOTIFY Vonage.

Yes, you are free to cancel your Vonage service at any time. But to do so, you must NOTIFY them. Simple as that.

You may notify them by returning your equipment; you may notify them in writing; you may notify them any number of ways, but simply leaving a cancelled credit card on file does not qualify as NOTICE and, as such, does not properly CANCEL your account.

In fact, it actually VIOLATES the Terms of Service, which also states:
"If your credit or debit card expires, you close your account, your billing address changes, or your credit or debit card is cancelled and replaced on account of loss or theft, you must advise us at once"

Posts: 13 · Vonage Forum Associate Joined: Jun 18, 2006 Posts: 13

$39 ? Really dude.. its not like cancelling your cell phone or something that will cost you $150. What arent you happy about it? Before I call customer service, I rather do my own research and fix it my self. This web site is a good source.

Posts: 54 · Full Forum Member Joined: May 08, 2006 Posts: 54

Well RGNOK you can cancel however you'd like when and if you ever do. But for those of us that are not going to put up with anymore crappy customer service from Vonage, we will cancel our service the way we want to. When and if I cancel service you can bet I will cancel my card before I call Vonage. And if the wait time is more than 10 minutes I'll hang up and let Vonage contact me. I will answer the phone when I feel like it, just like Vonage does.
And I suggest that anyone else that is as fed up with Vonage's customer service cancel their card too when they cancel service.

Bob

Posts: 79 · Posted: Tue Jun 20, 2006 12:38 am Post subject:

I hope you don't want to buy a house in the next five years. Those late pays are going to look really bad on your credit report.

Posts: 91 · Vonage Forum Senior Joined: Mar 08, 2005 Posts: 91

Recently had a tech problem, caused by Time Warner. I thought it was my RT31P2.

EVERYONE I talked to at Vonage told me it was out of warranty, and that I need to buy a new router; they would not swap it out.

Since the router is 2+ years old, do I HAVE to return an old, non-supported, Vonage-specific router if I quit Vonage?