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navydavy2001
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PostPosted: Tue Jun 20, 2006 9:34 am    Post subject: Reply with quote Back to top

Poppa, nope, you can keep the pretty paperweight, and you don't pay any disconnect fees, since you're outside of 12 months.
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focuswiz
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PostPosted: Tue Jun 20, 2006 10:22 am    Post subject: I can't believe this thread Reply with quote Back to top

I sincerely hope that what I am reading here is just "mouthing off" and that no one takes this "advice" seriously. Messing up your credit history when you have not complied with the terms of service will be very difficult to have removed later. Telling a potential new creditor that you did not pay because you did not like their customer service will not likely endear you to them since they probably also have bad customer service. The history is not just used for buying a house, but other loans as well (such as education loans). They also use it to determine fees to charge and interest rates for car loans and credit cards. You could end up paying much more than you rmonthly Vonage fees for quite some time.

In my mind, if a subscriber has valid complaints that Vonage has not fulfilled their part of the agreement, there are legal means to have the agreement terminated that would not hurt your credit. Otherwise, it sounds like you are suggesting that subscribers allow Vonage to hurt them for years after the service has been cancelled.

However, for someone who is never likely to need credit again, this may be a viable alternative.
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Trowski
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PostPosted: Tue Jun 20, 2006 12:44 pm    Post subject: Reply with quote Back to top

Yep...It cracks me up that people say "just cancel your card" and get out of the TOS.

Tell you what...go charge a car and then say "ooops, I lost the card" and see if they can find you.

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jim28352
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PostPosted: Wed Jun 21, 2006 7:51 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Yep...It cracks me up that people say "just cancel your card" and get out of the TOS.

Tell you what...go charge a car and then say "ooops, I lost the card" and see if they can find you.


LOL, are you comparing buying a car to paying for Voip phone service? First of all, buying a car would not cause a monthly recurring payment from the auto seller. And second, even if you lose a credit card, you are still responsible for you balance.
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Trowski
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PostPosted: Wed Jun 21, 2006 7:57 pm    Post subject: Reply with quote Back to top

jim28352 wrote:
Trowski wrote:
Yep...It cracks me up that people say "just cancel your card" and get out of the TOS.

Tell you what...go charge a car and then say "ooops, I lost the card" and see if they can find you.


LOL, are you comparing buying a car to paying for Voip phone service? First of all, buying a car would not cause a monthly recurring payment from the auto seller. And second, even if you lose a credit card, you are still responsible for you balance.


Ah yes, I am sure you will just go and pay off that balance on the next bill. It's called a minimum monthly payment, which is a reocurring payment.

Second, if you "lose" your credit card with Vonage, you are still responsible for the balance and any charges going forward. They issue you another card linked to the same account. So you still have to give them an alternate method of payment ie a new CC number.

Third, that damned little thing called credit card fraud.

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ram1220
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PostPosted: Wed Jun 21, 2006 10:45 pm    Post subject: Reply with quote Back to top

You do things your way and I'll do them my way. Personally when dealing with a company poorly run as Vonage, I don't feel guilty at all if I cancel my card. They will not rip me off anymore. And yes they have done it in the past.
And you need to read up on the law before you go spouting credit card fraud. If a person has to cancel their credit card as an extra security measure to keep an unscrupulous company from stealing money from that person, that is not fraud. No where in this forum did I say I would never pay what I owe to Vonage if I cancel. But I'll make damned sure they will not take more than they have coming to them. And if canceling my card is the only way to get Vonages attention (I will not jump through multiple hoops to cancel) so be it. If I cancel I do not legally have to give Vonage my new cc number. You are wrong on that one.

Bob
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rgnok
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PostPosted: Wed Jun 21, 2006 11:01 pm    Post subject: Reply with quote Back to top

ram1220 wrote:
If I cancel I do not legally have to give Vonage my new cc number. You are wrong on that one.
Bob


Bob, If you cancel your credit card without properly cancelling your Vonage service, you do, legally, have to give Vonage the new CC number -- it is in the Terms of Service, that pesky little LEGAL agreement you entered into with Vonage and to which you are LEGALLY bound until you LEGALLY remove yourself from the agreement.

Of course, if you mean if you cancel Vonage, then of course you don't have to give them your new CC number, but so far, even though you won't acknowledge it, the simple truth is much of what you talk about and suggest doing does not include properly cancelling service, again as defined in that pesky LEGAL agreement you entered into.

And I do realize we're never going to convince you, I just hope some other people might avoid the same route you're suggesting!
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PoppaJohn
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PostPosted: Wed Jun 21, 2006 11:43 pm    Post subject: Reply with quote Back to top

hey! jim28352 just gave me a great idea.

Recently, I bought a new car, the bank's payment book is sitting on my desk, and my shredder is on the right, on the floor.

Do you think that the bank will let believe me if I told them that fido (good dog!!) put the coupon book in the shredder, so I do not have to pay them any more?

Gotta be right since the same thing is a great work-atound Vonage's TOS contract, right?

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ram1220
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PostPosted: Thu Jun 22, 2006 1:10 am    Post subject: Reply with quote Back to top

rgnok wrote:
ram1220 wrote:
If I cancel I do not legally have to give Vonage my new cc number. You are wrong on that one.
Bob


Bob, If you cancel your credit card without properly cancelling your Vonage service, you do, legally, have to give Vonage the new CC number -- it is in the Terms of Service, that pesky little LEGAL agreement you entered into with Vonage and to which you are LEGALLY bound until you LEGALLY remove yourself from the agreement.

Of course, if you mean if you cancel Vonage, then of course you don't have to give them your new CC number, but so far, even though you won't acknowledge it, the simple truth is much of what you talk about and suggest doing does not include properly cancelling service, again as defined in that pesky LEGAL agreement you entered into.

And I do realize we're never going to convince you, I just hope some other people might avoid the same route you're suggesting!


Please reread what I wrote above and stop adding to it. I said if I cancel I don't have to give Vonage my new cc number.
But all of what I said would not have to happen if Vonage would just make it easier for people to cancel. I mean come on.. Just read the posts here of people trying to cancel. So by Vonage not honoring their own terms of service and not allowing people to cancel, or making them, jump through hoops to do it along with giving up their first born, I merely suggest another way to cancel. Is it right? That's up to each person as to how they feel. But what Vonage is making people do in order to cancel is definitely not right. And until customer service improves greatly at Vonage I will continue to suggest that everyone cancel their credit card before calling V to try and cancel. Let V send them a final bill and let the customer pay it. This way no one gets extra and fraudulent charges placed on their credit cards like I am reading and hearing about. After all if Vonage won't live up to their terms of service, why should we?
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Trowski
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PostPosted: Thu Jun 22, 2006 7:04 am    Post subject: Reply with quote Back to top

ram1220 wrote:
You do things your way and I'll do them my way. Personally when dealing with a company poorly run as Vonage, I don't feel guilty at all if I cancel my card. They will not rip me off anymore. And yes they have done it in the past.
And you need to read up on the law before you go spouting credit card fraud. If a person has to cancel their credit card as an extra security measure to keep an unscrupulous company from stealing money from that person, that is not fraud. No where in this forum did I say I would never pay what I owe to Vonage if I cancel. But I'll make damned sure they will not take more than they have coming to them. And if canceling my card is the only way to get Vonages attention (I will not jump through multiple hoops to cancel) so be it. If I cancel I do not legally have to give Vonage my new cc number. You are wrong on that one.

Bob


Call them, cancel, and dispute charges. There is a big difference between disputing charges and reporting your card as lost. Big difference.

Multiple hoops? If you call pressing numbers on an IVR to get to the cancellation department "hoops" then that's too bad.

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