Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Michaelmek Posted:
www.youtube.com/wa
tch?v=BxN_Dup4RkM
...

In The Forum:
Hard Wiring - Installation
Topic:
посыл&
On Nov 22, 2017 at 20:14:20

ElalfZek Posted:
michael kors
backpacks Actress
Rosario Dawson was
recently spotted
greeting
...

In The Forum:
Hard Wiring - Installation
Topic:
michael kors bags 650732700
On Nov 21, 2017 at 05:42:42

ElalfZek Posted:
cheap coach purses
Some sections are
fairly sound,
nevertheless the
general
...

In The Forum:
Hard Wiring - Installation
Topic:
mcm shoulder bag 761727408
On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
brakeville
New Forum Member
New Forum Member


Joined: Jun 19, 2006
Posts: 6

PostPosted: Mon Jun 19, 2006 1:30 pm    Post subject: I just want to cancel! Reply with quote Back to top

I have been trying to get a return authorization code for our equipment for more than a week now, and I am not able to get through to anyone. If I use the stupid Vonage service, stay on the line for the 30+ minutes it takes to get into Customer Service, then when I get someone - they cannot hear me. IMAGINE THAT!

So, I try again from my cell, paying for every minute, and I never get through.

On email, I get only one automated response, and never a return authorization or cancellation code.

HOW THE HECK are we supposed to cancel this horrible service within 30 days, if they won't communicate with us??

Any ideas? Have any of you successfully gotten out?

Melanie
View user's profile Send private message
frankmig
New Forum Member
New Forum Member


Joined: Jun 12, 2006
Posts: 3

PostPosted: Mon Jun 19, 2006 2:00 pm    Post subject: Reply with quote Back to top

Dude! I am having the same problem. I have been trying to get an RA# since June 13th with no luck. I am put on hold for 30 mintues and my call is dropped....

When I call back they act like they never new I needed an RA Number and then the above is repeated......I think switching to Vonage was a very bad mistake.

Their customer service is LOUSY.
View user's profile Send private message
brakeville
New Forum Member
New Forum Member


Joined: Jun 19, 2006
Posts: 6

PostPosted: Mon Jun 19, 2006 2:02 pm    Post subject: Reply with quote Back to top

Don't you just want to SCREAM? I just got this from Vonage. It's the first communication I have had from them via email. Great help, eh??


Thank you for Contacting Customer Care.

From your e-mail we understand that you need to cancel your account.
Due to account security reasons we are unable to process your request
through email. We recommend you to call our voice support to cancel
your account. The Vonage Toll Free number is 1-VONAGE-HELP (1-866-243-
4357). We understand that you have called so many times for canceling
but there is no other way in canceling the account and we apologize
for the inconvenience caused by us.

If you have any questions now or in the future Vonage DigitalVoice
Customer Care is eager to assist you 24 hours a day, 7 days a
week.Please visit our help center at http://www.vonage.com/help.php or
send us an email from our Contact Us page at

http://www.vonage.com/help_contactUs.php.

You can also call us Toll Free at: 1-VONAGE-HELP 1-866-243-4357.

Sincerely,
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Jun 19, 2006 2:05 pm    Post subject: Reply with quote Back to top

If you quit whining for 2 seconds and do a search in these forums, you'll find a direct cancellation dept number. Call it, wait 30-45 minutes, and cancel. Wait times suck, but there is no other way.
View user's profile Send private message Visit poster's website
frankmig
New Forum Member
New Forum Member


Joined: Jun 12, 2006
Posts: 3

PostPosted: Mon Jun 19, 2006 2:09 pm    Post subject: Reply with quote Back to top

Change your credit card number or cancel your card. Then they can't bill you and THEY WILL CALL YOU. LOL....put them on hold for 30 minutes while you make dinner and talk with your kids. Then pick up and tell them to call back on a weekday. I LOVE IT.....

Then they will see what it is like.
View user's profile Send private message
arcking
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Apr 29, 2005
Posts: 497

PostPosted: Mon Jun 19, 2006 2:10 pm    Post subject: Reply with quote Back to top

You can contact the Executive Responce Team at 1-888-580-4020.

_________________
Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2
Vonage customer since March 2005
View user's profile Send private message
brakeville
New Forum Member
New Forum Member


Joined: Jun 19, 2006
Posts: 6

PostPosted: Mon Jun 19, 2006 2:11 pm    Post subject: Reply with quote Back to top

Aren't YOU a sweetie? I am guessing YOU must work for Vonage. I have called the number a half a dozen times. When I get them using my Vonage phone, they can't HEAR ME. Imagine that? Becuase that service bites. I am not going to use my cell phone to call them and then use up all of my time. I will call after 9pm. Will they be there then? Somehow, I doubt it.

My complaint has already been registered with our Attorney General who has apparently had so many that they are investigating them as a fraud case.

So, I am not the only one "whining", dearie. This is abysmal service and quality, and they are trying to wait us all out past our 30 days. It's called being a CROOK, whether you're a company or an individual.

navydavy2001 wrote:
If you quit whining for 2 seconds and do a search in these forums, you'll find a direct cancellation dept number. Call it, wait 30-45 minutes, and cancel. Wait times suck, but there is no other way.
View user's profile Send private message
brakeville
New Forum Member
New Forum Member


Joined: Jun 19, 2006
Posts: 6

PostPosted: Mon Jun 19, 2006 2:14 pm    Post subject: Reply with quote Back to top

I *am* actually cancelling my card. I have blocked any payment through my banking account (apparently I am not the first to request this, either). I have posted to my blog and notified all my "friends and family" that they should NOT get hooked up in this internet scam. As far as I am concerned, that's all this is. If I want crappy voice over IP service, I can get that for free!

frankmig wrote:
Change your credit card number or cancel your card. Then they can't bill you and THEY WILL CALL YOU. LOL....put them on hold for 30 minutes while you make dinner and talk with your kids. Then pick up and tell them to call back on a weekday. I LOVE IT.....

Then they will see what it is like.
View user's profile Send private message
brakeville
New Forum Member
New Forum Member


Joined: Jun 19, 2006
Posts: 6

PostPosted: Mon Jun 19, 2006 2:19 pm    Post subject: Reply with quote Back to top

Thank you. I just called this number and left a message.

I encourage anyone else having trouble like this to report them to the Better Business Bureau. I know it sounds quaint, but at least if logs an issue in a place where others can easily see something is going wrong here.

arcking wrote:
You can contact the Executive Responce Team at 1-888-580-4020.
View user's profile Send private message
ram1220
Full Forum Member
Full Forum Member


Joined: May 08, 2006
Posts: 54

PostPosted: Mon Jun 19, 2006 11:59 pm    Post subject: Reply with quote Back to top

Keep us informed on your cancellation nightmare. And follow through on canceling your card. It seems lately that this is the only way to cancel.

Bob
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.24 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum