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anneeby
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Joined: Jun 18, 2006
Posts: 4

PostPosted: Sun Jun 18, 2006 11:30 am    Post subject: WRT54GP2 and dead phone, no wireless Reply with quote Back to top

1. Your location --Louisville, Ky
2. Your ISP name and type (cable, DSL, wireless etc) Insight Cable
3. Upload and download speeds
upload 3.844, download 368
Modem make and model RCA dcm425
5. Type of Vonage adapter used WRT54GP2
6. Setup of Network -- Modem---->Vonage Adapter-->PC
7. Issue you are experiencing --dead phone, no wireless
8. Run this Voip Test: [no link offered]

My phone has been going out at least 1x per day, and I kept having to reboot to fix it. Now I can't get it to work even after rebooting several times. I have internet connection on my main computer. The phone 1 light is on and not blinking. I have only one line. My laptop shows I have a strong wireless signal but no connection.
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Steve48
Vonage Forum MVM
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jun 18, 2006 1:06 pm    Post subject: Reply with quote Back to top

The link for the Voip test is www.testyourvoip.com .

Given that your setup is simple, and you're getting wired internet service but not wireless and intermittent phone service, I'd guess that your WRT is going out and will need to be replaced. The fact that your phone light is on and you've got no dial tone is particularly disquieting.

Before you go out and buy new equipment, though, check the phone you're using and the phone cords. If you're using a cordless phone, then power it down and conduct tests with a simple corded phone. If it's a 2.4 GHz cordless phone then it could be the cause of all your problems, since these phones interfere with wireless routers and cause all kinds of interesting problems.

_________________
Steve Gray
Orlando, FL
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anneeby
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Joined: Jun 18, 2006
Posts: 4

PostPosted: Mon Jun 19, 2006 10:16 am    Post subject: Reply with quote Back to top

Thanks, Steve. Solved the wireless connection problem by adjusting security settings. Phone problem--plugged a wired phone into router, got dial tone. Plugged phone into house wiring, no dial tone. Very discouraging, since I had just had an electrician check and repair all of the wiring and jacks in my old house and everything worked great when he left. The next morning I woke up to dead phones, so, assuming it couldn't be my house wiring, I started rebooting to no avail. Could the firmware [1.00.62] be causing problems with my house wiring?
Results of www.testyourvoip.com=3.0.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jun 19, 2006 6:51 pm    Post subject: Reply with quote Back to top

You have the latest firmware, and I haven't heard of any problems relating to that firmware and house wiring, so I doubt that that's the problem. Are you sure that the electrician physically disconnected the old land line from the house wiring? I've heard of exactly the symptoms you're experiencing being caused by land lines disabled at the phone company end but connected at the user's end.

Does anything odd, such as a flashing phone light, happen to the adapter when you plug it into the house wiring? If you haven't already, try unplugging every phone that's connected to the house wiring except the one you're using for testing. If that corrects the problem, start plugging things back in until the problem comes back.

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Steve Gray
Orlando, FL
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anneeby
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Joined: Jun 18, 2006
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PostPosted: Tue Jun 20, 2006 10:15 am    Post subject: Reply with quote Back to top

I disabled the telco line myself. I unplugged the phone jack-like plugs in the box outside and wrapped them in electrical tape just like it is described in this forum. Was I supposed to disconnect something else in addition?
The light flashes when the router is plugged into the house wiring. I've unplugged every phone and even ran a cord downstairs to the kitchen phone from the router to see if a different jack might work. Still dead.
I have recommended Vonage to so many people and swore to them there are no problems, and now I have an expensive mess and can't use my traditional jacks!
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arcking
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Apr 29, 2005
Posts: 497

PostPosted: Tue Jun 20, 2006 5:22 pm    Post subject: Reply with quote Back to top

anneeby wrote:
I disabled the telco line myself. I unplugged the phone jack-like plugs in the box outside and wrapped them in electrical tape just like it is described in this forum. Was I supposed to disconnect something else in addition?
The light flashes when the router is plugged into the house wiring. I've unplugged every phone and even ran a cord downstairs to the kitchen phone from the router to see if a different jack might work. Still .
I have recommended Vonage to so many people and swore to them there are no problems, and now I have an expensive mess and can't use my traditional jacks!

I have the exact same problem. Its was working fine, then suddenly stopped. I have another thread which may help you, but so far hasn't helped me.
http://www.vonage-forum.com/ftopic13663.html

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Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2
Vonage customer since March 2005
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jun 20, 2006 9:09 pm    Post subject: Reply with quote Back to top

anneeby wrote:
I disabled the telco line myself. I unplugged the phone jack-like plugs in the box outside and wrapped them in electrical tape just like it is described in this forum. Was I supposed to disconnect something else in addition?


No, you did it correctly. That should be good.

Quote:
The light flashes when the router is plugged into the house wiring. I've unplugged every phone and even ran a cord downstairs to the kitchen phone from the router to see if a different jack might work. Still dead.


The flashing light indicates that either a phone is off the hook somewhere or you have a short in the wiring. That's why I suggested that you unplug all the phones. Since you've done that and the light still flashes, we have to conclude that you have a problem with the wiring. Since you've paid an electrician to check the wiring out, I would verify this result one more time. First, make sure that all the phones are really unplugged (you have kids?). Plug your Vonage box into the wiring and see the light start to flash. Unplug it and see the light go on steady. Then call the electrician and voice a complaint.

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Steve Gray
Orlando, FL
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