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crgreene
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PostPosted: Sat Jun 17, 2006 12:10 pm    Post subject: Caller ID problem Reply with quote Back to top

On June 14, calls from my office to my home began to be "mis-identified" by my Vonage called ID. It turns out that the business name now showing up on the phone happens to be the name of a company branch that shared the same phone number, but that my employer shut dow OVER 10 YEARS AGO. I called BellSouth (561 area code) and they don't even show the old name in their records.

Calls to "land line" caller ID users by my employer show up correctly.

At the same date, calls to my home from my cell phone changed for "Wireless Caller" on my caller ID to "Cell Phone, FL". This isn't a problem, but it is indicative of a change.

SOMETHING is going on at the Vonage end, and it's not good.
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booma
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PostPosted: Sun Jun 18, 2006 5:56 am    Post subject: Reply with quote Back to top

My understanding of caller ID is that it transmits only the calling number, not the text portion of the message. The terminating phone company -- Vonage in this case -- then does a database lookup to match the number to an entry in the database to get the name of the caller. Sounds to me like the database that Vonage is using is a different -- and apparently older -- version than what Bellsouth is using.

There is probably no way to get this fixed, although you should let Vonage know about it. If enough people tell them their database is old and out of date, maybe they'll go find a new one.

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truthbtold
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PostPosted: Tue Jun 20, 2006 3:13 pm    Post subject: Reply with quote Back to top

and it just so happens that the pots telephone company gets it correctly ...... yea right there is something that we just don't know about.
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taylor2767
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Posts: 400

PostPosted: Tue Jun 20, 2006 3:22 pm    Post subject: Reply with quote Back to top

My Voip service provider actually provides outgoing CID w/name and number Lol Lol
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